Ben Stephens

Beautiful dealership, comfortable and open with friendly people. Made looking and buying a car a breeze. friendly people. Made looking and buying a car a breeze. More

by jw_watson Verified Customer Verified Customer

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Nice people. Silo system leads to poor customer service. Phone service is terrible, I got hung up on 3 times on one call today. No inter dept. teamwork. Silo system leads to poor customer service. Phone service is terrible, I got hung up on 3 times on one call today. No inter dept. teamwork. More

by BARRYML Verified Customer Verified Customer

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5 star service from start to finish. I appreciate Ben, Tim and Sam all so very much as they made this transaction as easy and painless as possible. From paperwork to delivery of the car. I appreciate Ben, Tim and Sam all so very much as they made this transaction as easy and painless as possible. From paperwork to delivery of the car. Thank you so much.. More

by elle.hill Verified Customer Verified Customer

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Title: Deceptive Car Dealer and Untrustworthy Salesman I recently had the unfortunate experience of dealing with Westside Lexus and their salesman, John Loving, and I cannot stress enough how Salesman I recently had the unfortunate experience of dealing with Westside Lexus and their salesman, John Loving, and I cannot stress enough how disappointed and frustrated I am with the entire ordeal. In all my years of car buying, I have never encountered such dishonesty and disregard for customer trust. From the moment I stepped onto the lot, it was clear that my interests and needs were not their priority. John Loving came across as friendly and knowledgeable, but it didn't take long to realize that his apparent expertise was nothing more than a façade for a series of blatant lies and half-truths. The financial aspect of the transaction was equally problematic. John Loving & Dominic misled me about the terms of the financing agreement, and I ended up with a much higher interest rate than he had initially promised. This felt like a bait-and-switch tactic that only added to the overall sense of deception. In conclusion, my experience with Westside Lexus and John Loving was nothing short of a nightmare. I strongly advise anyone considering doing business with them to proceed with extreme caution, if not avoid them altogether. Their dishonesty and lack of integrity are inexcusable, and I regret the day I ever set foot in their dealership. Save yourself the headache and look elsewhere for a more trustworthy and reputable car dealer. More

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Can’t say enough good things about this dealership! Totally customer satisfaction focused! Great auto purchase experience from start to finish and follow up afterwards!! Totally customer satisfaction focused! Great auto purchase experience from start to finish and follow up afterwards!! More

by TSOWELL Verified Customer Verified Customer

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Just bought the Lexus 2 weeks ago. The buying experience was as nice as it can be. The attention was good, they were very polite and helpful. The only downside was doing a trade in. The buying experience was as nice as it can be. The attention was good, they were very polite and helpful. The only downside was doing a trade in. It seems to be better to get your car valued somewhere else and sell it somewhere else. More

by MQuesada1 Verified Customer Verified Customer

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Westside Lexus is the best! They always make each visit so pleasant and enjoyable. Truly a great customer satisfaction focused organization! They always make each visit so pleasant and enjoyable. Truly a great customer satisfaction focused organization! More

by TSOWELL Verified Customer Verified Customer

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Great service and a friendly staff. Process was quick and painless. Delivery went very smoothly. Process was quick and painless. Delivery went very smoothly. More

by GOTEN1969 Verified Customer Verified Customer

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Tough negotiations but eventually came around to a fair deal. Nice show room, guess we are paying for that. deal. Nice show room, guess we are paying for that. More

by Houston Verified Customer Verified Customer

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Thank You! Wonderful experience. Lexus staff took their time, did not push me into purchasing vehicle. Answered all my questions. Highly recommend. Thank You Westside Lexus. time, did not push me into purchasing vehicle. Answered all my questions. Highly recommend. Thank You Westside Lexus. More

by NR2019 Verified Customer Verified Customer

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