Ben Tatum

The one star is only because the car itself is nice and I do like it. Be on full alert in your dealings here though. Dot EVERY I and cross EVERY T with this place. I had a written OTD deal that was also agre do like it. Be on full alert in your dealings here though. Dot EVERY I and cross EVERY T with this place. I had a written OTD deal that was also agreed to in documented texts and when I went to sign and close it, it was $368 higher. I had to beg to get $165 of that off and agree to pay the added $203 over the previously agreed OTD just as a good faith gesture to close the deal. I drove a longs ways to make the deal and they took advantage of that. Additionally, during the test drive I specifically asked about a second key and the salesman replied, “We don’t keep them together; the second key is separated so they aren’t both lost at the same time.”. I said, “Oh, makes sense.”. That would imply that there was a second key. Only after I signed to close the deal and on my way out was I then told, “oh I’m sorry, looks like the auction only gave us one key, I can connect you with my key guy.” I questioned it given I had previously asked about the second key to be told by the salesman that he’d “lean on his management” to fix the problem because he did remember me specifically asking about it. Only, he did nothing and when I later escalated to management, he lied and said he told me before the sale about only being one key. I get why. He messed up and would have had to cover it, so lying was easier and cheaper for him. I’ll add that the one key also had a dead battery which was also supposed to be fixed and was not. All of this was recorded in texts and screenshots (that I won’t initially attach to my feedback out of what little respect I have for the personal names on the documents). Not good enough. You might want to consider wearing a wire to record all your conversations or taking a lawyer in this place with you? Good luck! I do want to say, the one and only gentleman in the finance department seems like a good person trying to do a mountain of work with inadequate resources. I feel bad he has to spring these bad deals on people all day. Anyway, I’ll live and life will go one for me. If you’re on a tight budget though, I’d avoid this place. Also know you will have NO recourse with management if something goes wrong. If you’re ok with all that, buy away. More

by BRH Verified Customer Verified Customer

Report | Print

We had an excellent experience from start to finish! They took great care of us and made us feel like valued customers. Thank you! They took great care of us and made us feel like valued customers. Thank you! More

by simonsma931 Verified Customer Verified Customer

Report | Print

Great sales people, amazing management, and an incredibly good and knowledgeable team overall who helped me find the best car for me good and knowledgeable team overall who helped me find the best car for me More

by JACOB.NEWSTED06 Verified Customer Verified Customer

Report | Print

Your Service Advisor Jon Carroll was top notch. Very respectful. Very knowledgeable and kept me informed of all maintenance being performed Very respectful. Very knowledgeable and kept me informed of all maintenance being performed More

by rhalsey70 Verified Customer Verified Customer

Report | Print

The process for the purchase of our 2026 Nissan Rogue was excellent. Everyone involved did a great job. excellent. Everyone involved did a great job. More

Report | Print

Everyone at the dealership was extremely friendly and professional. Highly recommend!! They found me the perfect truck! professional. Highly recommend!! They found me the perfect truck! More

by MMCGUIRE64 Verified Customer Verified Customer

Report | Print

Excellent service from your maintenance crew and the crew at the desk Very friendly and courteous at the desk Very friendly and courteous More

by Jakehalbert2012 Verified Customer Verified Customer

Report | Print

The agents at the NRV Southern Team Nissan Made it easy for me to get what I wanted for my car. They were very friendly and smiling!! for me to get what I wanted for my car. They were very friendly and smiling!! More

by Abdullah Verified Customer Verified Customer

Report | Print

Prompt , polite, and professional service. It says I have to write 15 words. And that’s all It says I have to write 15 words. And that’s all More

by Lee Verified Customer Verified Customer

Report | Print

I found Southern Nissan to be honest and fair dealing with my trade in and with the purchase of a new vehicle. with my trade in and with the purchase of a new vehicle. More

by No screen name Verified Customer Verified Customer

Report | Print