Benjamin Haertzen

One of the worst dealership ever. Do not waste your money here look elsewhere. Sales managers mock people and are not transparent. Do not waste your money here look elsewhere. Sales managers mock people and are not transparent. More

by Hawo jama Verified Customer Verified Customer

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Jake is by far the best salesman I’ve worked with. He was attentive and he paid attention to my families needs. Bringing our third and last child into the world we needed something with third row and He was attentive and he paid attention to my families needs. Bringing our third and last child into the world we needed something with third row and I was blown away with amazing service and a new vehicle. More

by Deonteford2113 Verified Customer Verified Customer

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Chad was great to work with and I would do business with him again. He was helpful and responsive when I needed assistance or had questions. I felt like I was working with a friend on a professional level. him again. He was helpful and responsive when I needed assistance or had questions. I felt like I was working with a friend on a professional level. More

by paulnpeeps Verified Customer Verified Customer

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Forced dealer add ons when I put a deposit down on a Civic. Even requested they not add them prior to arrival and they told me no. Tried to at least negotiate them down. Nope, not willing to work with y Civic. Even requested they not add them prior to arrival and they told me no. Tried to at least negotiate them down. Nope, not willing to work with you. Sales manager actually was yelling, almost walked out but sucked it up because I’ve been waiting on a civic for a year. On top of that, the tint they installed was bubbling so I need to go back and fix tint that I didn’t even want. I had a trade in when I put down a deposit. $250 trade in bonus and $750 Honda loyalty for trading in. We had the deal all worked out. While I waited for the car I even gave them the car ahead of time. So I didn’t add additional mileage, risk damage and no payment while I waited for my new car. They then tried to back out of the $1k incentives we agreed to when the car arrived. Pretty shady. Then when I signed they only gave me the $750. I didn’t catch it till later. Luckily I had a copy of the sheet I signed for the agreed upon deal. They honored the $250 but they were reluctant. Without that picture of the sheet I don’t think they would’ve honored it. I had to go back in and resign the new paperwork. I bought my 1st Honda 3 years ago from them. Marwan was my salesman. Great guy. It’s why I went back to the dealer. Besides Marwan I’ve had nothing but problems. Multiple times I’ve gotten my car serviced at the dealer. Oil, tires, just your standard service every 3-6 months. Multiple times that claim they checked things on my car but they clearly didn’t. They said my air filter was filthy and needed changed.but I changed it just prior to my arrival. Another time they claim they checked all my fluids and topped them off. I specifically told them wiper fluid was out. Yep! They didn’t check any of it. Obviously the problem with saying you did something but didn’t with peoples cars is the worry that are you driving a safe car? You trust them to make sure. Even after all that I still went back to them for a new civic. Mainly because of Marwan the salesman. I should’ve known not to continue with this dealership after so many bad mistakes. This recent purchase is the nail in the coffin. Not going back. More

by byoung_9 Verified Customer Verified Customer

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From the time we arrived to the time we left, everyone we interacted with treated us like family, and helped us get the right car with the right financing for our budget. We are so happy with our new Honda! interacted with treated us like family, and helped us get the right car with the right financing for our budget. We are so happy with our new Honda! Thanks especially to Ben and Joe! More

by MariaC Verified Customer Verified Customer

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The service was great. They were able to replace my tire for no charge and no co-pay for no charge and no co-pay More

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The folks here go out of their way to give prompt friendly service. They greeted me immediately every time I came in for service, when I came back to pick it up. I’ve been pleased with their conscien friendly service. They greeted me immediately every time I came in for service, when I came back to pick it up. I’ve been pleased with their consciences commitment. They appear to be interested in my satisfaction. More

by DAVID.J1 Verified Customer Verified Customer

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We are on our 4th car and have had nothing but great experiences with everyone at the dealership. I would 100% recommend to everyone I know. experiences with everyone at the dealership. I would 100% recommend to everyone I know. More

by LUKE.LEMIER Verified Customer Verified Customer

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The people who work there are very friendly and helpful. You get a good car for a great price and banks are willing to help you. You get a good car for a great price and banks are willing to help you. More

by AMANDAB.MILLER Verified Customer Verified Customer

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I have been impressed time and time again with my experiences at Luther Brookdale Honda. I’ve purchased several vehicles here, my wife has purchased two now, and I have even referred my mother to the experiences at Luther Brookdale Honda. I’ve purchased several vehicles here, my wife has purchased two now, and I have even referred my mother to them. The entire staff from sales to finance to service have been amazing. Look no further for your Honda buying and service needs!! More

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