Benjamin Norman | Page 17

Sent a request online Friday night. Was contacted Saturday morning. Drove in today and left in a 2020 Camry. Love my vehicle. Told the guys what I wanted and they had it! Was there for less than 2 ho Saturday morning. Drove in today and left in a 2020 Camry. Love my vehicle. Told the guys what I wanted and they had it! Was there for less than 2 hours. Great waiting room and everyone is very pleasant. Masked up! More

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I can not put into words how awesome it was to deal with Ben Norman of Ed Martin Toyota during my purchasing experience. I originally met Ben back in May at the height of the pandemic/shut-down when I test- Ben Norman of Ed Martin Toyota during my purchasing experience. I originally met Ben back in May at the height of the pandemic/shut-down when I test-drove a used Toyota Camry TRD. I liked it, but told Ben I wanted a new one and in white. A tough task, especially with how rare the model is. Ben was totally understanding, and didn't try to sell me on the silver one. I appreciated that. Cut to late July, I visit a Toyota dealership that was closer to home on the Southside of Indy. I told them what I wanted, they led me to believe they could get a White TRD. I even put down a deposit for the car. I was told they'd contact me in 2-10 days. They never contacted me. I had to contact them, only for them to tell me they wouldn't be able to get the car after all. They tried to sell me a different color, told me White would be "impossible", then tried to up-sell me on a Supra when I went to get my deposit back. I immediately e-mailed Ben, told him what I wanted. Even if I had to wait for the 2021 Model, I was going to go through Ben. Not only did I not have to wait, Ben was able to order a White TRD directly from the Toyota Assembly Line. He kept me updated every few weeks on the status of the car, and let me know when they'd get it in. I went on a Thursday afternoon to get it. He and everyone at Ed Martin were extremely nice and helpful. We worked out a deal, and I was on the road in no time at all. This is the first time I've ever had a new car, and Ben made it a very fun experience. I hope to be dealing with him and Ed Martin Toyota for years to come! More

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I appreicated the no pressure approach and how well my questions were answered at your dealership. Your team of Ben, Sam and Markiss exceeded my expectations! questions were answered at your dealership. Your team of Ben, Sam and Markiss exceeded my expectations! More

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We have continued to be pleased with the sales and service departments. Well done. Our latest sales person, Ben Norman was professional, knowledgeable, respectful. Answered all our questions, didn't r service departments. Well done. Our latest sales person, Ben Norman was professional, knowledgeable, respectful. Answered all our questions, didn't rush us, and let us negotiate wisely. More

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Exceptional service and experience! My mom and I have worked with Eric Sarjeant on many vehicles in the past dating back to Honda West! Pleasure working with Benjamin Norman as well. Would recommend! Lov worked with Eric Sarjeant on many vehicles in the past dating back to Honda West! Pleasure working with Benjamin Norman as well. Would recommend! Love my new 2020 TRD 4Runner! More

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Sky was great to work with, sending us a short video on a car we were interested in after we'd msgd with him. A pleasure to work with him and another salesman Ben. This is your typical large dealer, so be car we were interested in after we'd msgd with him. A pleasure to work with him and another salesman Ben. This is your typical large dealer, so be prepared for that possible time consuming transaction and processes/procedures. More

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Dealership was clean, well organized and staff both friendly and professional. All the paperwork was completed online except for the signatures during the loan finalization with the level of maintenan friendly and professional. All the paperwork was completed online except for the signatures during the loan finalization with the level of maintenance determination. My Salesman kept me informed of potential trucks that meet my target, helped lock in before hitting the dealership and once available had the vehicle ready the following Saturday morning after late arrival Friday afternoon. When the finance department presented the option levels for maintenance, they listened to my reasoning for my selection and respected my choice. More

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Very friendly and responsive when setting up an appointment. Answered all my questions. Even though they were busy, they made sure to take the time I needed appointment. Answered all my questions. Even though they were busy, they made sure to take the time I needed More

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I work in the car business and I have to say Ben Norman was a professional. Also used car manager was excellent! Love my M3! was a professional. Also used car manager was excellent! Love my M3! More

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Ben was great! Had everything set up and ready to go on my arrival. We did the majority of the negotiations over the phone, and Ben delivered as promised. my arrival. We did the majority of the negotiations over the phone, and Ben delivered as promised. More

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