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Benjamin Zhou

Overview Reviews (57)

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Benjamin Zhou

Benjamin Zhou | Page 6

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

Part hiker, part baller, part gamer. I love staying active, embracing friendly competition, and chasing new challenges both on and off the screen.

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4.9

57 Reviews

Part hiker, part baller, part gamer. I love staying active, embracing friendly competition, and chasing new challenges both on and off the screen.

Overview Reviews (57)

Dealership Experience

5 yrs, 7 mos

Industry Experience

5 yrs, 7 mos

Languages Spoken

English

Mandarin

4.9

57 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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57 Reviews of Benjamin Zhou

January 01, 2022

Dealership Rating

Employee Rating

Great service! The staff member was helpful and knowledgeable, and my car was serviced promptly. knowledgeable, and my car was serviced promptly. More

by L_Lau

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jan 03, 2022 -

Longo Toyota responded

We're honored to serve you and Happy New Year - Team Longo

December 23, 2021

Dealership Rating

Employee Rating

Associate was sincerely helpful, not pushy, agrressive, etc. This inspired me to be very happy and willing to use my precious time to complete the survey. etc. This inspired me to be very happy and willing to use my precious time to complete the survey. More

by Ksitigarbha

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Dec 24, 2021 -

Longo Toyota responded

Thank you Ksitigarbha for the kind posting on DealerRater and for entrusting Longo Toyota | Benjamin with your auto care needs. Glad to read you had an excellent experience. Have a wonderful weekend and Happy Holidays - Team Longo

November 15, 2021

Dealership Rating

Employee Rating

I had a very pleasant servicerepresentative, Ben Z. I had a very pleasant service representative, Ben Z. assist me this weekend. One weakness of the process is that the only individual who went over I had a very pleasant service representative, Ben Z. assist me this weekend. One weakness of the process is that the only individual who went over the details of the service was the cashier who checked me out. Overall, a satisfactory visit but nothing special to make the long drive back to Longo, special. More

by Nampew

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Nov 15, 2021 -

Longo Toyota responded

We appreciate you sharing your viewpoint. Your feedback has been sent over to the Mgmt team who oversees our cashier team. Please know, you are the most important part of our business and we're sincerely sorry that you did not get to experience this from every dept you had come in contact with. We wish you the Merriest of Holidays - Team Longo .

November 06, 2021

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Employee Rating

They have very helpful staff who accommodated my requests and convenient amenities in the service department (I.e. Starbucks and subway). and convenient amenities in the service department (I.e. Starbucks and subway). More

by HL

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 08, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention the team @ Longo Toyota provided. Have a great week and hurry back

November 01, 2021

Dealership Rating

Employee Rating

Benjamin in the service department is very polite, well spoken and communicates well. His customer service was greatly appreciated. spoken and communicates well. His customer service was greatly appreciated. More

by Martin

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Nov 02, 2021 -

Longo Toyota responded

Hi Martin - Thank you for sharing your viewpoint on DealerRater and please know how honored we are to be selected to take care of your vehicle needs. Hurry back - Team Longo

November 01, 2021

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Employee Rating

First time service on longo toyota.poor services.poor communications.the person that assisted me he doesn't care for the customer. communications.the person that assisted me he doesn't care for the customer. More

by Hermosillaxer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Nov 05, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

July 03, 2021

Dealership Rating

Employee Rating

Extremely easy process in and out of service in timely manner . Comfortable waiting area and Starbucks . Love the service and everyone makes you feel like a v.I.p. manner . Comfortable waiting area and Starbucks . Love the service and everyone makes you feel like a v.I.p. More

by Pawbdog1

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 06, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs and hurry back