Benjamin Zhou
Benjamin Zhou at Longo Toyota

Benjamin Zhou | Page 6

Service Consultant

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

Contact Me
4.9
55 Reviews

My previous experience is within the logistics industry and excited to venture into the auto world. I enjoy watching basketball and hiking.

Dealership Experience

5 yrs, 6 mos

Industry Experience

5 yrs, 6 mos

Languages Spoken

English English

Mandarin Mandarin

4.9

55 Reviews

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55 Reviews of Benjamin Zhou

November 15, 2021

Dealership Rating
Employee Rating

I had a very pleasant servicerepresentative, Ben Z. I had a very pleasant service representative, Ben Z. assist me this weekend. One weakness of the process is that the only individual who went over More

by Nampew
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Nov 15, 2021

Longo Toyota responded

We appreciate you sharing your viewpoint. Your feedback has been sent over to the Mgmt team who oversees our cashier team. Please know, you are the most important part of our business and we're sincerely sorry that you did not get to experience this from every dept you had come in contact with. We wish you the Merriest of Holidays - Team Longo .

November 06, 2021

Dealership Rating
Employee Rating

They have very helpful staff who accommodated my requests and convenient amenities in the service department (I.e. Starbucks and subway). More

by HL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2021

Longo Toyota responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention the team @ Longo Toyota provided. Have a great week and hurry back

November 01, 2021

Dealership Rating
Employee Rating

Benjamin in the service department is very polite, well spoken and communicates well. His customer service was greatly appreciated. More

by Martin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2021

Longo Toyota responded

Hi Martin - Thank you for sharing your viewpoint on DealerRater and please know how honored we are to be selected to take care of your vehicle needs. Hurry back - Team Longo

November 01, 2021

Dealership Rating
Employee Rating

First time service on longo toyota.poor services.poor communications.the person that assisted me he doesn't care for the customer. More

by Hermosillaxer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Nov 05, 2021

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

July 03, 2021

Dealership Rating
Employee Rating

Extremely easy process in and out of service in timely manner . Comfortable waiting area and Starbucks . Love the service and everyone makes you feel like a v.I.p. More

by Pawbdog1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 06, 2021

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs and hurry back

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