Bernard Gunn
Bernard Gunn at Faulkner Buick GMC West Chester, INC.

Bernard Gunn | Page 13

Service Manager

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5
141 Reviews

Languages Spoken

English English

4.5

141 Reviews

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141 Reviews of Bernard Gunn

July 20, 2023

Dealership Rating
Employee Rating

Everyone at the dealership acted extremely polite and very knowledgeable it was a wonderful experience to purchase a vehicle from them More

by DENNIS2307
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 24, 2023

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the great review, DENNIS2307! We're glad to hear our team could provide you with a great experience. Let us know if we can help with anything else!

July 18, 2023

Dealership Rating
Employee Rating

Evaluated problem with phone / radio rescheduling appointment once parts are in. All good. Great at contacting us and letting us know what the problem was 👍 More

by EVANSLANDSCAPEINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst

Jul 19, 2023

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, EVANSLANDSCAPEINC! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

May 08, 2020

Dealership Rating
Employee Rating

Service Great ! Amazing service and service writer. Everyone was pleasant and courteous. Thank you for a great experience. I will definitely be back. I wil More

by Barbara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Strohmetz, Leslie Hurst , Ted Donnon, Jack Platt

May 12, 2020

Faulkner Buick GMC West Chester, INC. responded

Thanks for the fantastic review, Barbara! Sincerely, The Faulkner Buick GMC Team

May 08, 2020

Dealership Rating
Employee Rating

Leslie in service is the greatest. She is the reason I buy Buick/GMC. Almost left GM totally because of the rest of service department. More

by B
Recommend Dealer
No

May 07, 2020

Dealership Rating
Employee Rating

The service team was very understanding of my concerns of tech being careful not to scratch my chrome wheels. Excellent job thank you ! Very much appreciated. More

by blazehunter1
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst , Michael Feltcher

May 08, 2020

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Faulkner Buick GMC Team

April 10, 2020

Dealership Rating
Employee Rating

April 9, 2020 Service Car was picked up on time and all service team members,Kim and Bernie, were friendly and professional. This was our first use of Faulkner's service an More

by EXTONGEGECKAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 17, 2020

Faulkner Buick GMC West Chester, INC. responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, The Faulkner Buick GMC Team

January 30, 2020

Dealership Rating
Employee Rating

I was very pleased with my last service at Faulkner. Jack and his team took great care of me and my vehicle. I will continue to bring both of my vehicles here for service. More

by LDICANZIO
Recommend Dealer
Yes

Other Employees Tagged: Bryant Pullins , Ted Donnon, Jack Platt

Jan 30, 2020

Faulkner Buick GMC West Chester, INC. responded

Your kind words and fantastic review are greatly appreciated! I am elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you in the future. Sincerely, The Faulkner Buick GMC Team

January 10, 2020

Dealership Rating
Employee Rating

They're great. From top to bottom. Get the job done right and on time. And Leslie Hurst is the best I would like to work where More

by TJELBOWROOM
Recommend Dealer
Yes

Other Employees Tagged: Leslie Hurst , Ted Donnon, Jack Platt

Jan 12, 2020

Faulkner Buick GMC West Chester, INC. responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Sincerely, The Faulkner Buick GMC Team

December 10, 2019

Dealership Rating
Employee Rating

Not satisfied Our car was scratched twice Servies person try say he did not do it but did tell me he rubbed it with a rag.. then told us it was tree sap we bring it More

by mimipeterson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Jack Platt

November 29, 2019

Dealership Rating
Employee Rating

We brought our car in to replace a flat tire and they damaged our car, did not call us as instructed prior to replacing the tire and did not put a piece back properly on our Denali. It was poor service More

by CMOUNTAIN1031
Recommend Dealer
No

Other Employees Tagged: Leslie Hurst , Ted Donnon, Jack Platt