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Bernard Gunn

Overview Reviews (141)

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Bernard Gunn

Bernard Gunn | Page 12

Service Manager

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.5

141 Reviews

Overview Reviews (141)

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English

4.5

141 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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141 Reviews of Bernard Gunn

August 24, 2023

Dealership Rating

Employee Rating

We have purchased cars at Faulkner and have always used their service organizations. Appointments are always on time. Services requested are completed in the time frame projected by Faulkner. Unexpected is their service organizations. Appointments are always on time. Services requested are completed in the time frame projected by Faulkner. Unexpected issues found are presented clearly with time frames and projected costs. They present expected completion times and if time is available will offer to complete the service. A good company in all aspects! More

by JOEDOYLE3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: David Cutler, Luis Jimenez , Joe Demarco

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Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Joe! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 22, 2023

Dealership Rating

Employee Rating

The service staff is beyond excellent! I will recommend Faulkner service dept to all my friends and family! I will recommend Faulkner service dept to all my friends and family! More

by GUNNLABS4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez , Tiffani Wynn

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Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback. We are delighted to hear that you found our service staff to be excellent! We appreciate your recommendation!

August 19, 2023

Dealership Rating

Employee Rating

Louis is great about getting things done could be better at details Bryant is a great sales person at details Bryant is a great sales person More

by GUTJM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Luis Jimenez

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August 17, 2023

Dealership Rating

Employee Rating

The rating is about the service dept not the dealership. As far as the dealership, not given all the info I should have been given. The service dept is five star. As far as the dealership, not given all the info I should have been given. The service dept is five star. More

by TOMT59

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez

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Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you very much for such a great review, Tom! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you!

August 15, 2023

Dealership Rating

Employee Rating

Leslie and the service team did a great job! They quickly handled my oil change and had the car ready at time requested. They also quickly resolved 2 other minor issues I had. They quickly handled my oil change and had the car ready at time requested. They also quickly resolved 2 other minor issues I had. More

by juliewnorton

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Luis Jimenez

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Aug 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to leave a review of your experience with our service department. We strive to maintain the highest level of customer service and are glad to hear it was reflected in your visit.

August 14, 2023

Dealership Rating

Employee Rating

Luis is great but the dealership management needs LOTS of work.... Needs better sourcing for parts & better loaner/rental options. work.... Needs better sourcing for parts & better loaner/rental options. More

by lidia0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: John Simonelli, Leslie Hurst, Rusty Miller, Luis Jimenez , Tiffani Wynn

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Aug 16, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Lidia, we apologize for the lack of parts sourcing and loaner/rental options provided. We will share your comments with our management team in efforts to improve these areas and offer a better customer experience. We appreciate you bringing this to our attention.

August 13, 2023

Dealership Rating

Employee Rating

A very pleasant experience with nice people. I was able to schedule an oil change with a reasonable amount of wait time. I was able to schedule an oil change with a reasonable amount of wait time. More

by jkwrun79

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst

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Aug 14, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi jkwrun, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

August 01, 2023

Dealership Rating

Employee Rating

Not very happy that I HAVE TO WRITE AT LEAST 15 words for this review !!!! this review !!!! More

by KS4GIRLS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst , Frank ONeil

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Aug 15, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for rating us!

July 29, 2023

Dealership Rating

Employee Rating

Great service dept, going to tell all my friends ! Wonderful staff , they treat you like family Wonderful staff , they treat you like family More

by GUNNLABS4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: John Simonelli, Michael Strohmetz, Leslie Hurst, David Cutler, Dave McQuiston , Joe Demarco

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Aug 11, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for sharing! We are so glad that our team offered you such a positive and memorable experience.

July 25, 2023

Dealership Rating

Employee Rating

They have always provided us with great service on our two vehicles. We recommend their service department. two vehicles. We recommend their service department. More

by JOEDOYLE3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Leslie Hurst, Rusty Miller, Luis Jimenez , Tiffani Wynn

Report | Print

Jul 25, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Joe! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.