Check out Bernard Jones's reviews on DealerRater

November 18, 2025

Dealership Rating

Employee Rating

Great car buying experience all around! Highly recommend Mike Delia and whole team! Will refer anyone in the market to Pacifico Ford! Highly recommend Mike Delia and whole team! Will refer anyone in the market to Pacifico Ford! More

by ChelseaDel

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Neal Bauer, Mike Delia, Stephen D'Alessandro

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Nov 19, 2025 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 13, 2025

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Employee Rating

From start to finish the process was great. Neal worked to get me the best deal and the car I wanted! I would not go to anyone else. The place was clean offers snacks and water while there. Gre Neal worked to get me the best deal and the car I wanted! I would not go to anyone else. The place was clean offers snacks and water while there. Great vibes and great deals I love spinning the prize wheel! More

by Eeichornday

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Neal Bauer, Sean Mellon, Tara Washington

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Nov 19, 2025 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 07, 2025

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Employee Rating

Megan was extremely helpful helping me setup test drives for two different vehicles until I ultimately decided which one to purchase. Michael Palermo Jr in service helped answer my questions about warranty for two different vehicles until I ultimately decided which one to purchase. Michael Palermo Jr in service helped answer my questions about warranty options aswell as helping with my old vehicle. All staff were friendly and helpful and I would highly recommend Pacifico as a place to purchase a new or used vehicle. More

by Mark D

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Neal Bauer, Christopher Watson, Jamie Shore, Dari Shore, Megan Rdesinski , Michael Palermo Jr

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Nov 12, 2025 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

November 06, 2025

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Employee Rating

I had a great experience purchasing a vehicle, and an absolutely AWFUL experience when it came time to follow-up about a warranty/repair issue with the car. I'd go so far as to say that it ranks as one absolutely AWFUL experience when it came time to follow-up about a warranty/repair issue with the car. I'd go so far as to say that it ranks as one of the worst all time customer service experiences I've ever had. A very unfortunate situation, and I have since found a new Ford dealership to call home! To make matters even worse, I've been spammed NON stop by AI chat bots in text and email messages, which I had to actively remove from my contacts list(s). An absolutely AWFUL experience. More

by paul i.

Service Price Transparency

Workmanship

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Service Communication

Recommend Dealer

No

Other Employees Tagged: Maritza Manson, Vaughn McDougal

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Nov 10, 2025 -

paul i. responded

That’s the same number someone provided during my many attempts at getting a human on the phone…rang to vmail for a week straight. ACE Ford is my new go to, top notch customer service.

November 01, 2025

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Employee Rating

This is my now SECOND vehicle purchased from Pacifico. Great customer service. Great vehicles. I actually trust this place. Great customer service. Great vehicles. I actually trust this place. More

by sultan.howard

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Yohannes Kiros

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Nov 07, 2025 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 15, 2025

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Employee Rating

I always have great friendly Service from Pacifico! ! They always keep you informed of the status of your vehicle. ! They always keep you informed of the status of your vehicle. More

by James J Riordan Jr

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Flynn, Maria Pacifico, Steven D'Alterio

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Oct 22, 2025 -

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

September 07, 2025

Dealership Rating

Employee Rating

I had a pleasant experience at Pacifico Ford! Mike was awesome and made the whole process smooth and easy, they worked with me coming from 3 hours away and drove home very satisfied in my new Fo Mike was awesome and made the whole process smooth and easy, they worked with me coming from 3 hours away and drove home very satisfied in my new Ford!!! Highly recommend this place for your next car!! More

by FST

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Delia, Maritza Manson

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Sep 10, 2025 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

June 23, 2025

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Employee Rating

Very friendly staff! Made the process of trading in my lease easy!! Been a customer there for 15 years and have leased 8 different cars. Made the process of trading in my lease easy!! Been a customer there for 15 years and have leased 8 different cars. More

by defel716

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Neal Bauer, Mike Delia, Stephen D'Alessandro

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Jun 25, 2025 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback, and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

May 19, 2025

Dealership Rating

Employee Rating

Fantastic experience! Very easy to work with. Jim Solomon, Neal Bauer and Bernard Jones were also great to work with. They were willing to work with my schedule and time s Very easy to work with. Jim Solomon, Neal Bauer and Bernard Jones were also great to work with. They were willing to work with my schedule and time since I did live about 40 mins away. When I came in everyone was very kind, made sure I was comfortable and took time to explained each piece of paper I was signing. So glad I decided to buy a car from them. More

by BroncoMom

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Neal Bauer, Jim Solomon, Megan Rdesinski

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May 21, 2025 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

May 01, 2025

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Employee Rating

First time working with Mike and he did well by me with the discount and his sales hospitality. Made me feel comfortable though the whole process. I will be recommenting he for future buyers. the discount and his sales hospitality. Made me feel comfortable though the whole process. I will be recommenting he for future buyers. More

by cgreen2937

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Delia

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May 08, 2025 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback, and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!