Check out Steven D'Alterio's reviews on DealerRater

August 19, 2026

Dealership Rating

Employee Rating

The service advisor has not given me an estimate for an engine replacement for a Ford F550. I emailed a week after requesting an estimate and heard nothing back. Terrible customer service. engine replacement for a Ford F550. I emailed a week after requesting an estimate and heard nothing back. Terrible customer service. More

by Joseph.Daly

Service Communication

Recommend Dealer

No

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August 11, 2026

Dealership Rating

Employee Rating

I came in to Pacifico to have the works package performed on my vehicle without an appointment. Tatyana was my service advisor and she was very friendly and courteous to me during my visit. Thank you so much on my vehicle without an appointment. Tatyana was my service advisor and she was very friendly and courteous to me during my visit. Thank you so much for a wonderful visit. More

by James J Riordan Jr

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Bernard Jones

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June 06, 2026

Dealership Rating

Employee Rating

Service provided was excellent and the service advisor was kind courteous, friendly and helpful meeting my concerns for my vehicle. High recommendation, Pacifico Ford Service! 🌟🌟🌟🌟🌟 was kind courteous, friendly and helpful meeting my concerns for my vehicle. High recommendation, Pacifico Ford Service! 🌟🌟🌟🌟🌟 More

by Guardian6843257464

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Neal Bauer, Daniel Mucci, Robert Lee, Tara Washington, Michael Squittieri, Richard Bortner, Bill Carroll

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Jun 10, 2026 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 17, 2026

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Employee Rating

excellent service , i’ve been a customer for over 20yrs , extremely friendly and knowledgeable technicians extremely friendly and knowledgeable technicians More

by edmundpollitt

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Christopher Watson, Sean Mellon

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Apr 22, 2026 -

Pacifico Ford responded

Thank you for your great rating! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

April 01, 2026

Dealership Rating

Employee Rating

This is a wonderful dealership. I feel secure and safe when I get my service done with Ford mechanics. I am satisfied with those that work in the services offered. Kudos to al I feel secure and safe when I get my service done with Ford mechanics. I am satisfied with those that work in the services offered. Kudos to all of you. More

by bpwortham61

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Christopher Watson, Bill Thiel, Daniel Mucci, Robert Lee, Tara Washington, Michael Squittieri , Terry Morrison, Zachary Randt, Megan Rdesinski

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Apr 03, 2026 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

March 31, 2026

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Pacifico Ford service is amazing under the new management of Tom Suydam, we will take all our government vehicles to ford for service. of Tom Suydam, we will take all our government vehicles to ford for service. More

by Richard.rhames

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Thiel, Daniel Mucci, Robert Lee, Tara Washington, Michael Squittieri , Terry Morrison

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Apr 03, 2026 -

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

November 29, 2025

Dealership Rating

Employee Rating

Went in for an oil change but I also needed an alignment they keep in touch with me along the way . I was in and out in no time they keep in touch with me along the way . I was in and out in no time More

by DeeDee

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Workmanship

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Recommend Dealer

Yes

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Dec 03, 2025 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 15, 2025

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Employee Rating

I always have great friendly Service from Pacifico! ! They always keep you informed of the status of your vehicle. ! They always keep you informed of the status of your vehicle. More

by James J Riordan Jr

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Recommend Dealer

Yes

Other Employees Tagged: Tom Flynn, Bernard Jones, Maria Pacifico

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Oct 22, 2025 -

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

October 15, 2025

Dealership Rating

Employee Rating

Worst ever , did not do what o paid for , truck came back dirty , no one called me to inform me of what was going on I had to call keep truck for 6 days and over the weekend dirty , no one called me to inform me of what was going on I had to call keep truck for 6 days and over the weekend More

by Kevin.osullivan

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Recommend Dealer

No

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September 27, 2025

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Employee Rating

excellent service professional technicians , appreciate that they send customers a detailed video of their work that they send customers a detailed video of their work More

by edmundpollitt

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Print

Oct 06, 2025 -

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

Steven D'Alterio

Service Advisor

Pacifico Ford

107 Reviews of Steven D'Alterio

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