Steven D'Alterio
Steven D'Alterio at Pacifico Ford

Steven D'Alterio

Service Advisor

Pacifico Ford

6701 Essington Avenue
Philadelphia, PA 19153

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4.5
103 Reviews

Dealership Experience

34 yrs, 11 mos

4.5

103 Reviews

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103 Reviews of Steven D'Alterio

April 01, 2026

Dealership Rating
Employee Rating

This is a wonderful dealership. I feel secure and safe when I get my service done with Ford mechanics. I am satisfied with those that work in the services offered. Kudos to al More

by bpwortham61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2026

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

March 31, 2026

Dealership Rating
Employee Rating

Pacifico Ford service is amazing under the new management of Tom Suydam, we will take all our government vehicles to ford for service. More

by Richard.rhames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2026

Pacifico Ford responded

Thank you for leaving such a nice review. We are glad that you and your family loved our services. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Thank you, once again, for your kind words.

November 29, 2025

Dealership Rating
Employee Rating

Went in for an oil change but I also needed an alignment they keep in touch with me along the way . I was in and out in no time More

by DeeDee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2025

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

October 15, 2025

Dealership Rating
Employee Rating

I always have great friendly Service from Pacifico! ! They always keep you informed of the status of your vehicle. More

by James J Riordan Jr
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Oct 22, 2025

Pacifico Ford responded

We are incredibly grateful that you took the time to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

October 15, 2025

Dealership Rating
Employee Rating

Worst ever , did not do what o paid for , truck came back dirty , no one called me to inform me of what was going on I had to call keep truck for 6 days and over the weekend More

by Kevin.osullivan
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Oct 15, 2025

Pacifico Ford responded

We sincerely apologize for your negative experience in our service department. We'd like to learn more about your situation and what exactly happened. Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com. We look forward to hearing from you and earning back your business.

September 27, 2025

Dealership Rating
Employee Rating

excellent service professional technicians , appreciate that they send customers a detailed video of their work More

by edmundpollitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 06, 2025

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

September 19, 2025

Dealership Rating
Employee Rating

The service was very professional and in a timely manner, I am very pleased with the professionalism the staff displays with the service that they all provide. More

by Painter18$
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Lee , Terry Morrison

Sep 24, 2025

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback, and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

September 06, 2024

Dealership Rating
Employee Rating

Mr. Morrison was very prompt and professional attending to my questions and concerns. He was patient with me and made every effort to get me the answers I needed. He was very accommodating and exceeded my More

by actingupnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Keene, Terry Morrison

Sep 23, 2024

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

June 01, 2024

Dealership Rating
Employee Rating

Great Service, quick in and out. Great customer service would definitely recommend to you looking to have your Ford serviced More

by teeteew33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt McGuckin

Jun 04, 2024

Pacifico Ford responded

Hi teeteew33!, Thanks for taking the time to share your opinion on Pacifico! We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. We hope to see you here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have.

January 31, 2024

Dealership Rating
Employee Rating

Always friendly and helpful. Really like the free rides back and forth to pick my car up. Prices are always reasonable. Will always take my car here More

by Jrbprops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2024

Pacifico Ford responded

Thank you for your review! We are glad to hear your valuable feedback and we appreciate hearing that our employees did a great job! We pride ourselves on our great ratings on the many review sites and our factory customer service awards. Thank you again for your business at Pacifico Auto Group and we look forward to seeing you in the future! Please contact Tom Flynn our GM anytime at (215) 492-1700 or at tflynn@pacificocars.com if you need any further assistance!

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