Bernie Gonzalez | Page 7

Excellent Service The salesmen went above and beyond to find a car that my son would be happy with and got it to the store for us to come look at the car was just what The salesmen went above and beyond to find a car that my son would be happy with and got it to the store for us to come look at the car was just what he wanted. Great Job!! More

by gwenakins Verified Customer Verified Customer

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Great service! This was one of the best car buying experiences I have had! The knowledge of the whole team helped me out with my decision to buy a car. experiences I have had! The knowledge of the whole team helped me out with my decision to buy a car. More

by Mac Verified Customer Verified Customer

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Nice people but not well organized Nothing is more irritating then having a check in hand and you cant get a response back so you can buy the vehicle you searched for, even when paying Nothing is more irritating then having a check in hand and you cant get a response back so you can buy the vehicle you searched for, even when paying Full Price. This dealership wouldn't negotiate off a single dollar, including the $699 document fee/doc fee that is basically nothing short of a non-benefit to the customer, and only pads the bottom line for the dealership. Paying full price does not preclude the salesmen from ignoring your calls, so I ended up just calling in to ask if someone else was available to take my check, since I had taken off 2 days to consummate and complete this really simple transaction. Bernie Gonzalez was kind enough to take over and get everything underway, thankfully. As soon as i received confirmation from the manager that I could finally come in that's when the salesman texted back and said he would meet me there so he wouldn't lose his commission. I am still waiting for the missing paperwork on the upgrades and warranties included with my purchase, but who knows when/if these will be found and mailed to me. I think the real issue is the low commissions the salesman are paid, because there isn't enough incentive for customer service if your commission on a $38,000 truck is $175! These salesman are barely paid a living wage it seems. More

by Shawn Penoyer Verified Customer Verified Customer

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The service center itself did a great job. I bought a 2019 GMC Acadia. The wind;shield had a crack in it that was there when I bought it and could not be patched again. The service center sai I bought a 2019 GMC Acadia. The wind;shield had a crack in it that was there when I bought it and could not be patched again. The service center said it had to be replaced. I asked Derek, the sales representative I purchased it from, about the windshield and he said I might have to split the cost and I said No. He put me through to Vance and he said they were in the business to make money and they could not pay to replace it. I was not happy at all and I let him know I was not a happy customer at all. Vances' last words to me were "I will have to check out the price of the windshield and get back to you tomorrow. I never heard a reply back from him at all. I had to call and speak to Derek 3 days later to find out what was going on and he said they were replacing the windshield and it should be ready the next day. A phone call would from Vance would have been nice. Derek had it cleaned and ready to pick up the next day. This whole process from the date of purchase until I got my car back was 3 weeks. Sonya Hodgson More

by hodgsons57 Verified Customer Verified Customer

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