Bert Tvrz

Extremely disrespectful not understanding at all dealership refused to help me solve a issue I had after purchasing car (2026 Honda civic sport) everyone is extremely unprofessional and unpleasant dealership refused to help me solve a issue I had after purchasing car (2026 Honda civic sport) everyone is extremely unprofessional and unpleasant to work it would not recommend as a first time buyer More

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Mena got me two deals on two vehicles and promised to be where I needed to be for payments. He promised we’d have a deal and he met that promise. Super cool guy pleasure doing business where I needed to be for payments. He promised we’d have a deal and he met that promise. Super cool guy pleasure doing business More

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Excellent customer service and very responsive in responding to my queries on a new Honda CRV I pretty much negotiated my purchase via text messages and the whole purchase process went smoothly and responding to my queries on a new Honda CRV I pretty much negotiated my purchase via text messages and the whole purchase process went smoothly and I was impressed with this dealership and their staff. More

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New CRV less than 30 miles transmission needs replaced. No transmission available going on 3rd week dealer will not trade us out of it without us absorbing depreciation. Their moral compass is way off. O No transmission available going on 3rd week dealer will not trade us out of it without us absorbing depreciation. Their moral compass is way off. Over the years our family has purchased 10 hondas. Sad experience More

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Go see Bert he’s the best! We were just looking that day but end up walking out and buying a new 2026 CRV. This is the second car we are buying from here and with Bert. The who We were just looking that day but end up walking out and buying a new 2026 CRV. This is the second car we are buying from here and with Bert. The whole experience was wonderful. They gave us what we wanted for our trade-in and a great deal on our new car. The whole experience was great. Go see Bert he is the best! More

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The best car buying experience my husband or I have ever had! We drove nearly 4 hours one way to get our car from them, because the price was the best we had seen anywhere. I was worried/hesitant that the had! We drove nearly 4 hours one way to get our car from them, because the price was the best we had seen anywhere. I was worried/hesitant that the price would be competitive, but that they would make up for it with a bunch of add-on fees at the end, as I have seen done at many other dealers. I was so pleased to find out that was not the case at all! Bert was very friendly and helpful. Never once pushy, and completely transparent. If you reach out to them, make sure you request Bert! We arrived at 12:30, and were driving off the lot in our new car just before 3pm. You can’t beat that! More

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Arthur was very accommodating to my mom and I. He worked with the budget we had, to get us the best possible deal on a quality pre-owned vehicle. He is clearly very knowledgeable about auto financ He worked with the budget we had, to get us the best possible deal on a quality pre-owned vehicle. He is clearly very knowledgeable about auto finance and used his expertise to work with us. We would certainly recommend anyone use the finance options Arthur has to offer at Bill Kay. More

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One year and 37,000 miles later, my 2015 Honda CR-V EX-L, purchased from Bill Kay Honda, has exceeded all expectations! I bought this gem with 50,000 miles on the clock, and it's been nothing short of a drea purchased from Bill Kay Honda, has exceeded all expectations! I bought this gem with 50,000 miles on the clock, and it's been nothing short of a dream. Dependability is the name of the game here – this car hasn't skipped a beat. Gas mileage has been consistently impressive, making both city commutes and long road trips a breeze. As expected with any vehicle of this mileage, routine repairs have been standard, but nothing out of the ordinary. The EX-L trim package adds a touch of luxury with its leather interior and upgraded features, making every drive comfortable. The spacious interior and ample cargo space have been perfect for everything from grocery runs to weekend getaways. Having finally taken the plunge into the Honda world, I now understand the rave reviews from my mechanics. This CR-V has proven its worth, and I'm a loyal Honda convert for life! I want to specifically mention the excellent service I received at Bill Kay Honda, especially from my salesman, Bert Tvrz. The sales process was smooth and transparent, and Bert went above and beyond to answer all my questions. He even called the previous owner to track down the owner's manual, which was incredibly helpful. Even a year later, I'm still thrilled with my purchase. I felt that they were honest and upfront about the car, and that is very important to me. Tip: If you're looking for a reliable, fuel-efficient, and comfortable SUV, the 2015 Honda CR-V EX-L is a fantastic choice. Regular maintenance will keep it running smoothly for years to come. And if you're in the market for a used Honda, I highly recommend checking out Bill Kay Honda and asking for Bert Tvrz! More

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The epitome of a used car lot! Bought a 2017 Acadia. Had it checked out by mechanic before purchasing. He found an oil pan leak- brought it to the attention of the salesman who tol Bought a 2017 Acadia. Had it checked out by mechanic before purchasing. He found an oil pan leak- brought it to the attention of the salesman who told me the car is "as is". I later found out that the oil pan and gasket are part of an implied warranty and must be repaired within 14 days...by law. Thirteen days later the air conditioning stopped working. I found on the Carfax that Bill Kay recharged the AC in July- just a few weeks before I purchased the vehicle. When I brought it to the dealership's attention they said my mechanic looked at it and didn't find it. Fun fact- you can't see a Freon leak without injecting dye and more Freon...this costs nearly $800. I paid for an outside company to run the diagnostics because the Clean Air Act fines businesses for recharging without diagnosing Freon as it is an EPA violation. It was a $1200 repair that took less than 2 days to find. Went back to the dealership and asked them to do the right thing since they were clearly aware of the issue and willfully hid the leak and costly repair. They offered to repair it for $1600 and cover half of it- that plus the cost of me having to diagnose it saves me zero dollars and zero cents. Ignorance is not a legal defense and as a single mom I was the perfect victim. Be cautious! Salesmen will gaslight you into believing that the dealership is responsible for nothing unless you buy their inflated warranty which doesn't cover the costs of most repairs. The upper management will stall and push the talks to lower level employees. Hoping the Attorney General can help- but Bill Kay is also ignoring their request to answer my complaint within the time frame. More

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Contacting Bert via phone at first in re: to a specific auto (Buick Envision Premium 1) was awesome! He was extremely helpful and polite. Once we arrived to see and ride the vehicle, Bert was standing at auto (Buick Envision Premium 1) was awesome! He was extremely helpful and polite. Once we arrived to see and ride the vehicle, Bert was standing at the door waiting for us! We arrived earlier than the time that they opened the doors, but he took us in early anyway! It was a great experience with all we met with, including the final moment of signing everything. Thanks to all at Bill Kay Honda!! Diana J Braun More

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