Bertha Hernandez
Bertha Hernandez at Town East Ford

Bertha Hernandez

Sales Consultant

Town East Ford

18411 Lyndon B Johnson Fwy
Mesquite, TX 75150

Contact Me
4.9
57 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

6 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.9

57 Reviews

Write a Review

57 Reviews of Bertha Hernandez

October 09, 2025

Dealership Rating
Employee Rating

The financial department is very sneaky . They jacked up my loan amount and said financial charges . They need to be honest and show everything in black and white before signing . They also j More

by Raj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Dallas Petriello , Dallas was the finance guy who we worked and he is not very transparent

September 11, 2025

Dealership Rating
Employee Rating

Quick and easy negotiation from beginning to end. Highly recommend Town East Ford when it comes to buying a used or new vehicle. More

by Jason Granger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 01, 2025

Town East Ford responded

We are delighted to hear that you had such a positive experience with our team member. It sounds like you received excellent assistance and felt well taken care of during your visit. Your kind words about the great job our team did truly mean a lot to us. We appreciate you taking the time to share your feedback and look forward to welcoming you back to Town East Ford in the future.

September 08, 2025

Dealership Rating
Employee Rating

Amazing buying experience from the very beginning to the very end! Hannah was AWESOME and helped match us with Bertha who was so helpful during the entire process. They both listened to what we were needing More

by Kristin8805
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Hannah Tucker

Sep 26, 2025

Town East Ford responded

We're thrilled to hear about your wonderful experience! Hannah and Bertha clearly took the time to understand your needs and find the perfect vehicle for you. We're glad they provided a pressure-free environment and made you feel comfortable, even during late hours. Thank you for your positive feedback - we're delighted we could make your car buying journey exceptional!

September 06, 2025

Dealership Rating
Employee Rating

Every encounter with the Town East Ford Team was amazing. You can feel the good vibes from the moment you walk in. More

by Lbarcena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ozzy Ortiz, Anuj Singh

Sep 22, 2025

Town East Ford responded

Your positive feedback means the world to us! We are thrilled to hear that each interaction with our team created such a wonderful experience for you. It brings us great joy to know that the welcoming atmosphere and positive energy we strive to maintain truly made an impact from the moment you stepped through our doors. Thank you for taking the time to share your experience - it motivates our entire team to continue delivering exceptional service to every customer who visits us.

September 05, 2025

Dealership Rating
Employee Rating

Bertha is amazing! She was informative, great attitude and had such an amazing attitude! I will definitely purchase our next car from her as well! More

by Lbarcena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 19, 2025

Town East Ford responded

We are absolutely thrilled to hear about your wonderful experience with our team! It sounds like you received exceptional service with informative guidance and a truly positive attitude throughout your visit. We're delighted that you felt so well taken care of during your time with us. Your satisfaction means everything to us at Town East Ford, and we look forward to serving you again when you're ready for your next vehicle purchase. Thank you for choosing us and for taking the time to share your experience!

September 03, 2025

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Employee Rating

I had such a wonderful experience working with Bertha Hernandez during my car purchase! From the very beginning, she was patient, attentive, and genuinely cared about making sure I felt comfortable and c More

by keonni1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 18, 2025

Town East Ford responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that your car purchase process was so positive and that you felt comfortable and confident throughout. It sounds like you received exactly the kind of attentive, patient service that makes all the difference when finding the right vehicle. We are delighted that you never felt pressured and that every step was explained clearly to help you make the best decision. Your happiness with your new car and the smooth, exciting experience you had truly means the world to us at Town East Ford. We appreciate you taking the time to recognize the exceptional knowledge, patience, and warmth you experienced during your visit.

August 30, 2025

Dealership Rating
Employee Rating

I had such a wonderful experience working with Bertha Hernandez during my car purchase! From the very beginning, she was patient, attentive, and genuinely cared about making sure I felt comfortable and c More

by keonni1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 17, 2025

Town East Ford responded

We are grateful for your wonderful feedback about your car purchase experience. It truly warms our hearts to hear how comfortable and confident you felt throughout the entire process. Your comments about receiving patient and attentive service really highlight what we strive for every day at Town East Ford. We are thrilled that you found the process to be smooth and exciting rather than stressful. It means so much to know that you felt heard, understood, and never pressured during your visit. The care taken to explain each step clearly and help you find exactly the right vehicle reflects our commitment to putting our customers first. Your happiness with your new car is what matters most to us, and we are delighted that you drove away satisfied. Thank you for taking the time to share your positive experience and for choosing Town East Ford for your automotive needs.

August 29, 2025

Dealership Rating
Employee Rating

Bertha Hernandez was a excellent and pleasure to do business with will definitely recommend East Town Ford had very knowledgeable of her sales had lots of suggestions will definitely recommend Bertha More

by verdinesa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 16, 2025

Town East Ford responded

Thank you for taking the time to share your wonderful experience with us. We are thrilled to hear that you found our team member to be knowledgeable and helpful during your visit. It brings us great joy to know that you received excellent suggestions and had such a positive interaction that made your experience a pleasure. Your recommendation means the world to us, and we truly appreciate customers like you who recognize the dedication our team puts into providing outstanding service. We look forward to serving you again in the future.

July 11, 2025

Dealership Rating
Employee Rating

Every area I worked with at Town East Ford was helpful and friendly. I appreciated their patience and interest in me as a customer. More

by debraairheart
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anuj Singh, Hannah Tucker

July 02, 2025

Dealership Rating
Employee Rating

We appreciate town east ford I have purchased several vehicles and love the experience. Bertha was awesome!! More

by mgcarroll2012
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 11, 2025

Town East Ford responded

Thank you for taking the time to share your experience with us! We are thrilled to hear that you have had such positive experiences with multiple vehicle purchases with us. Your loyalty means the world to us, and we are delighted that you continue to choose us for your automotive needs. We will be sure to let Bertha know about your wonderful feedback - she will be so pleased to hear how well she took care of you. We truly value customers like you who appreciate the service we strive to provide every day.

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