"Fabulous Customer Service at Dunning Toyota"
We are a family of 5, three kids under 12, and we live in Michigan.
First of all, I love minivans. I know some people bash the minivan, and honestly, I have no idea why. I love that my kids can climb around inside it. I love that I could help my potty-training-toddler use the portable potty inside the car whenever she needed to go. Which was often. I love that I can push a button and open a side door for my kids, when they aren’t able to do it themselves. I love being up high in the driver’s seat, looking down on the road ahead of me, not feeling squished in between cars on the road.
The only thing I didn’t have in my minivan was security in the snow. After our 10-year romp with the Kia Sedona, and MANY trips to the service department, I wanted All Wheel Drive. I also wanted a service department that wouldn’t know me by my first name!
I knew that an AWD minivan would be pricier than other minivans, so I did my research. It basically came down to the Honda Odyssey (with snow tires) or the Toyota Sienna (AWD).
The first time I walked into Dunning Toyota, I told the receptionist the kind of car I was looking for, and asked if she could send over a salesperson. I actually said, “a NICE salesperson.” During my research, I had met many different types of salespeople. A 2-month-newbie who had no idea of the car’s features. A 5 –year-car-sales-veteran who brought me to the car, then left without sticking around to answer questions. But then, at Dunning, Beth was sent over to greet me.
Beth was congenial, knowledgeable, and an all around pleasant person to talk to. She asked me what features I was looking for, I told her. We talked about different Sienna models. I drove one that day. She pointed out all the bells and whistles the car had, like the P.A. system, where at the touch of a screen, I could speak and the kids in the back would be able to hear me. I let her know that it could be up to 2 months before my husband and I decided on a car, he’s known to do internet research on socks, people. She did not seem the least bit put off by our lengthy timeline. I truly appreciated that she was willing to tell me all about the car, even though my husband wasn’t there, and she knew she’s have to do it all again, with him.
I went home, and talked to the husband. We decided he needed to come in and drive it too. When we went back a few days later, Beth remembered my name right away, and was eager to re-explain everything to him. She took her time and answered all our questions. That very day, amazingly enough, we decided to buy the Sienna.
Not one week after bringing my new Sienna home, we had a 6-inch snowfall. My Sienna, (my kids want to name it Bubble Crusher), has done a spectacular job so far, getting us around town. There have been icy patches and snowy hills (like the street I live on), and I have appreciated the way the car handles every time.
Beth has been in touch a few times since the purchase, even offering another tutorial any time I want to pop in, to learn more about the car. She was very professional, but at the same time, warm and friendly. We certainly had a very easy buying experience with her. Go see Beth at Dunning! Tell her Carrie sent you.
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