Bianca Straughter
Bianca Straughter at Germain Nissan of Columbus

Bianca Straughter | Page 2

Service Advisor

Germain Nissan of Columbus

4300 Morse Rd.
Columbus, OH 43230

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4.9
23 Reviews
4.9

23 Reviews

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23 Reviews of Bianca Straughter

May 13, 2026

Dealership Rating
Employee Rating

Enjoyed the process. Camden was wonderful Best experience buying a new car in years Excellent More

by morriscarol302
Recommend Dealer
Yes

Other Employees Tagged: Bianca Straughter

May 13, 2026

Germain Nissan of Columbus responded

Thanks so much for choosing Germain Nissan for this special purchase! Enjoy every mile ahead!

May 11, 2026

Dealership Rating
Employee Rating

long xxx wait. no updates. overpriced. no point in an appt time if a simple oil change will take 3 hours. terrible experience every time i'm there. More

by gretchenmurphyyy
Recommend Dealer
No

Other Employees Tagged: Bianca Straughter

May 12, 2026

Germain Nissan of Columbus responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 11, 2026

Dealership Rating
Employee Rating

It was an oil change and tire rotation the work was accomplished and I even received a car wash! Thank you very much. You made my day! More

by alehner225
Recommend Dealer
Yes

Other Employees Tagged: Bianca Straughter

May 11, 2026

Germain Nissan of Columbus responded

We are happy to hear our service made your day! Thanks for choosing Germain Nissan and sharing your experience with us.

May 09, 2026

Dealership Rating
Employee Rating

Always a great experience at this Germain Nissan. Bianca is always helpful and kind. Bianca has excellent customer service and she treats everyone the same. More

by CBWBJB21
Recommend Dealer
Yes

Other Employees Tagged: Bianca Straughter

May 10, 2026

Germain Nissan of Columbus responded

Thank you for highlighting Bianca’s kindness and consistency. She’ll be delighted to know her approach made your service visits so positive. We look forward to caring for your Rogue on your next visit.

May 08, 2026

Dealership Rating
Employee Rating

Great experience! They worked me in when I didn’t have an appointment. Thank you! More

by theahill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Teonna Brooks, Bradley Moss

May 08, 2026

Germain Nissan of Columbus responded

Thank you for your review. We’re glad our service team could fit your Nissan Rogue in without an appointment and make your visit convenient. We appreciate you trusting us with your Rogue’s care.

May 08, 2026

Dealership Rating
Employee Rating

No complaints from us - always treated well Will be back again soon Thank you More

by mpudge
Recommend Dealer
Yes

Other Employees Tagged: Bianca Straughter

May 08, 2026

Germain Nissan of Columbus responded

It’s wonderful to know you always feel well treated during your Nissan Altima service. We’re looking forward to welcoming you back soon. Thanks again, Bianca

May 08, 2026

Dealership Rating
Employee Rating

10/10 great staff. I'll be back Great over all experiences. Staff is friendly and they got me in and out on short notice. More

by chrispayne161
Recommend Dealer
Yes

Other Employees Tagged: Bianca Straughter

May 08, 2026

Germain Nissan of Columbus responded

So glad Bianca and our team provided the quick, friendly service you expected for your Nissan GT-R. We appreciate your feedback and look forward to helping you again next time.

May 08, 2026

Germain Nissan of Columbus responded

Thank you for rating our team so highly! We truly appreciate your business and your kind words. See you next time at Germain Nissan, Chris!

May 06, 2026

Dealership Rating
Employee Rating

The service was fine. A little too expensive for an oil change and it took a little too long. More

by BRODYSHOMESOURCE
Recommend Dealer
Yes

Other Employees Tagged: Bianca Straughter

May 07, 2026

Germain Nissan of Columbus responded

Thank you for your confidence in Germain Nissan! We appreciate your business, Brody.

May 05, 2026

Dealership Rating
Employee Rating

Sat at the door waiting for a while to get in. Had scheduled an appointment virtually but it did not reach the advisors. Thankfully Bianca got me in to be serviced. Prices are ridiculous. But I’m More

by TOWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 06, 2026

Germain Nissan of Columbus responded

We appreciate your feedback and are glad Bianca was able to assist you. We're sorry for the initial mix-up with your appointment. We'll work on improving this process to serve you better in the future. If there's anything else we can do or discuss, please reach out. Thank you, Cindy Lentz - Fixed Operations Director - clentz@germain.com

April 29, 2026

Dealership Rating
Employee Rating

You need to stock up on parts and I know your remodeling, but the least you could do is have coffee for your cutomers...you had two empty containers sitting there. Champs and Bianca made it pleasant. Thank G More

by JBARRANADA57
Recommend Dealer
Yes

Other Employees Tagged: Bianca Straughter

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