Bijan Barzideh | Page 2

STAY AWAY!!!! DO NOT BRING YOUR VEHICLE HERE!!!! This service center had my car for 18 days. They were caught red handed straight up lying about doing the diagnostic work and having a qualified individu service center had my car for 18 days. They were caught red handed straight up lying about doing the diagnostic work and having a qualified individual troubleshoot the car. They ignored specific tech data and procedures that were released by Ford engineers. They came up with a fake diagnosis to get me to pay them more than $8000. This service center needs to be stopped immediately. A complete overhaul of this shop's personal is urgently needed. They're complete disregard of integrity is pathetic. More

Helpful 3

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Chase was helpful and would bring my car back and tell people people More

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I have taken my vehicle to Groove Ford on three separate occasions to fix one issue and the issue has never been fixed. Recently on another issue Groove Ford did a recall repair but I did it incorrectly and occasions to fix one issue and the issue has never been fixed. Recently on another issue Groove Ford did a recall repair but I did it incorrectly and now my driver door won't unlock when I'm trying to open it. Groove will not look at my vehicle because they don't like a very accurate and fair review I left them. I have effectively been black balled by Groove Ford because they don't like my very accurate and fair review with regards to their inability to fix my vehicles issues. Now I am left having to call Ford customer care in order to straighten this issue out. Be very wary of Groove Service. They frequently fail to fix things correctly and in this case will not even take my vehicle in after they failed to fix an issue. My vehicle is still under warranty. What good is a warranty if a company will not stand behind it. More

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There service department lied to there service manager about our repairs. Never did the work on our brand new car. Still driving a broken car about our repairs. Never did the work on our brand new car. Still driving a broken car More

Helpful 2

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Groove Ford service department is a joke, especially the service manager Bijon. They took 5 1/2 weeks to fix a paint defect on my brand new mustang. I went into groove on 5/8 to report the issue. They took service manager Bijon. They took 5 1/2 weeks to fix a paint defect on my brand new mustang. I went into groove on 5/8 to report the issue. They took photos of the defect and told me they would get back to me after they send the photos to Ford. Over the next 4 weeks I called 5 times, left 3 messages with the service advisor that was helping me and 2 messages with other service advisors that told me they would get right back to me. I even stopped in in person to ask about the status of my warranty claim. I did not receive a call back until my 6th call when I asked to speak to a manager. Fast forward to today when I finally got my car back and I leave the dealer and the car runs out of gas a 1/2 block from the dealer. I call the dealership to talk to Bijon the service manager and ask him to bring me some gas and I tell him I am calling Ford to complain about how the dealer handeled my warranty issue and he proceeds to tell me if I call Ford to complain he is not going to send someone with gas to help me. He gave me an ultimatum if I was going to call ford he would not send someone with gas. I’m guessing if he was that desperate for me not to call ford he has a lot of complaints. More

Helpful 2

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Service center is absolutely terrible. Lack of professionalism and communication make it enough for me to NEVER want to go back. I had scheduled two separate appointments in attempt to get an esti professionalism and communication make it enough for me to NEVER want to go back. I had scheduled two separate appointments in attempt to get an estimate for repairs on my vehicle, both of which were a waste of time. They kept my vehicle over the weekend without ever contacting me to inform me they would be closing and not reopen until Monday. The lack of professionalism and follow through is enough for me to tell anyone to buy elsewhere and most definitely find a better location to have your vehicle serviced! More

Helpful 3

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Great in and out quick happy people ever one is smiling. Free pick up and delivery at my work. Follow up was awesome. I will be back to buy a car. Free pick up and delivery at my work. Follow up was awesome. I will be back to buy a car. More

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Do not trust this place with your vehicle! No stars! They will sabotage your truck. There’s so many other places in the area please consider one of them instead. They replaced my brakes and left the caliber will sabotage your truck. There’s so many other places in the area please consider one of them instead. They replaced my brakes and left the caliber broken. I could have wrecked and died! More

Helpful 3

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My experience with Groove Ford has been hit and miss. Some experiences are good and some are horrible. Lately, the service department has been horrible. I had the rear brakes replaced recently on my F-15 Some experiences are good and some are horrible. Lately, the service department has been horrible. I had the rear brakes replaced recently on my F-150. It took them over 7.5 hours to complete a 1 hour job due to not having parts in stock (I guess I'm the only F-150 they have ever had to work on) or people available to work on my truck. In July, I had my sunroof repaired. Yesterday, I noticed it was leaking (it took a while to notice since it doesn't rain a lot in CO). I called Groove Ford. It took five attempts before Service answered the phone. All they could tell me was to bring it in an leave it, and they don't have any loaner vehicles for me. This is my only vehicle, so leaving my truck for several days with nothing else to drive is not a solution. Also, it is supposed to snow in CO this weekend. So, because of their poor workmanship, I'm going to have water all in the cab of my truck. Groove Service couldn't care less. More

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Got "The works" package offered at "$39.95 or less". They charged me separately for each service. Came to $90.90. Messaged them and complained. Said theyd call me ..crickets. Dare then to call me, I've worke charged me separately for each service. Came to $90.90. Messaged them and complained. Said theyd call me ..crickets. Dare then to call me, I've worked at 4 dealerships and never been ripped off like this. Like More

Helpful 1

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