Bill Ayotte

Organized and fast service. The service crew was friendly and helpful. I received a paper copy of all work completed. The service crew was friendly and helpful. I received a paper copy of all work completed. More

by nataliecarlson Verified Customer Verified Customer

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I purchased a 2020 Honda Pilot from Jelf Belzer Dodge the day before Mothers Day. Our previous vehicle was having engine issues and that dealership wasn’t honoring the warranty it had so I gave up and decide day before Mothers Day. Our previous vehicle was having engine issues and that dealership wasn’t honoring the warranty it had so I gave up and decided to surrender it in my bankruptcy. I connected with Rachel Clubb for the Fresh Start program and test drove the Pilot and noticed the transmission seeming to shift hard and mentioned it. They (her and the other sales person) said I had a 3,000 mile 3 month warranty and the man said he would text his contact information. He didn’t. This is where Walser Honda Burnsville comes in. I called and explained the purchase, the pulling, and wanting to get the vehicle checked out. The woman said a presale inspection would check everything and it would be $216 out the door. I take it in and wait from 8:30am? Until after 11am and get a text with a video of the underside of my vehicle saying everything checks out. Then multiple texts for me to sign and pay without speaking with anyone. I go to the desk and they were charging $232 which they reduced to match what was quoted and said that if I wanted to specifically diagnose the pulling which they later referred to as jittering, I’d need to come back in and pay over a hundred dollars. They said I had the Econ button pressed which can cause it to shift differently. I tried to take them at their word that everything checked out but the “juttering” persisted. Time was passing and the miles were increasing each day so I finally (after semi-resolving some missing warranty info from JB) I take the vehicle back in and was told the transmission fluid was burnt and they needed to flush it 3 times. The vehicle was last serviced at their location by the previous owner at 50000 miles per WH so the transmission service wasnt due yet. They said the previous owner “must have been towing”. JB warranty wouldn’t cover fluids but JB Dodge ended up paying for the fluid exchange as recommended. Here’s the problem: although WH gave me an Uber voucher this time to pick up my vehicle, it’s still jittering. I will need to take it back a fourth time, possibly pay another diagnostic fee, and pray to God in the name of Jesus Christ that they diagnose it correctly and the warranty covers the repairs. Time and mileage are running out. Shout out to Christian Bros Mechanic in Lakeville for kindly and expertly walking through this situation with me at no cost to me as I was to the point of having a panic attack or health event with chest pain and all arguing back and forth with the service centers from both dealerships. It shouldn’t be this hard. Money isn’t everything. Just do the right thing. More

by teresajamarquez Verified Customer Verified Customer

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Great job getting my car fixed and finished quickly. The team was thorough, and they fixed my AC for an upcoming trip. The team was thorough, and they fixed my AC for an upcoming trip. More

by Aarrgghyle Verified Customer Verified Customer

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Quick service. After initial drop off and signing of paperwork, all communication, payment, etc takes place via electronic communication. After initial drop off and signing of paperwork, all communication, payment, etc takes place via electronic communication. More

by melanie.theis Verified Customer Verified Customer

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Excellent service. Friendly staff and with a comfortable waiting area. Overall experience was very easy. Friendly staff and with a comfortable waiting area. Overall experience was very easy. More

by mantheb Verified Customer Verified Customer

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Very quick service and kept me in the loop with the process of getting the job done process of getting the job done More

by Dharshanie_toolsee Verified Customer Verified Customer

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Zack and Efrain were excellent to work with and were geat at answering questions even via text. at answering questions even via text. More

by Jerad K Verified Customer Verified Customer

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Very streamlined process and great communication from advisor and technician, I had some concerns that should not reflect poorly on my service advisor and technician, I repeat they both rated fives. Howe advisor and technician, I had some concerns that should not reflect poorly on my service advisor and technician, I repeat they both rated fives. However, I had photos of 2 different system malfunctions that were not able to be duplicated so worried if they re-appear I’ll most likely have to schedule an inconvenient return visit and I was informed by my service advisor that I could be charged a $100 diagnostic fee. I was astonished that I would be charged anything for a new vehicle still under warranty if I had photos of error codes displayed on the dash. I would appreciate more clarity from Walser Honda regarding this fee. More

by wayne_melby Verified Customer Verified Customer

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I was in a weirdo situation having to trade in two cars and they were super helpful and made it work for me! and they were super helpful and made it work for me! More

by sbanfield89 Verified Customer Verified Customer

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Riley was amazing! She was knowledgeable, patient, and very easy to work with. She made the whole process simple and enjoyable. I highly recommend Riley to anyone looki She was knowledgeable, patient, and very easy to work with. She made the whole process simple and enjoyable. I highly recommend Riley to anyone looking for great customer service. Thank you for all your help! ⭐⭐⭐⭐⭐ More

by brettroberts23 Verified Customer Verified Customer

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