Bill Ayotte | Page 2

It was efficient and an easy visit. I’m glad that I chose this service. I’m glad that I chose this service. More

by Alec12 Verified Customer Verified Customer

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Amazing customer service, fast to finish also. Everyone was very nice especially my agent. Would recommend Everyone was very nice especially my agent. Would recommend More

by samantha.dodoo Verified Customer Verified Customer

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The pricing is clear and doesnt require a lot of negotiation. The process overall is quite transparent. negotiation. The process overall is quite transparent. More

by SCOTTMORSE_2000 Verified Customer Verified Customer

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Tyler and Walser made my purchase easy and fast! I needed a car and they came through with a great vehicle and better experience! I needed a car and they came through with a great vehicle and better experience! More

by jordanjohnsongolf Verified Customer Verified Customer

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The Walser team made an important transaction as simple and painless as possible. It was a pleasure to work with them and highly recommend them to my friends and family. and painless as possible. It was a pleasure to work with them and highly recommend them to my friends and family. More

by dcaboom8 Verified Customer Verified Customer

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Organized and fast service. The service crew was friendly and helpful. I received a paper copy of all work completed. The service crew was friendly and helpful. I received a paper copy of all work completed. More

by nataliecarlson Verified Customer Verified Customer

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I purchased a 2020 Honda Pilot from Jelf Belzer Dodge the day before Mothers Day. Our previous vehicle was having engine issues and that dealership wasn’t honoring the warranty it had so I gave up and decide day before Mothers Day. Our previous vehicle was having engine issues and that dealership wasn’t honoring the warranty it had so I gave up and decided to surrender it in my bankruptcy. I connected with Rachel Clubb for the Fresh Start program and test drove the Pilot and noticed the transmission seeming to shift hard and mentioned it. They (her and the other sales person) said I had a 3,000 mile 3 month warranty and the man said he would text his contact information. He didn’t. This is where Walser Honda Burnsville comes in. I called and explained the purchase, the pulling, and wanting to get the vehicle checked out. The woman said a presale inspection would check everything and it would be $216 out the door. I take it in and wait from 8:30am? Until after 11am and get a text with a video of the underside of my vehicle saying everything checks out. Then multiple texts for me to sign and pay without speaking with anyone. I go to the desk and they were charging $232 which they reduced to match what was quoted and said that if I wanted to specifically diagnose the pulling which they later referred to as jittering, I’d need to come back in and pay over a hundred dollars. They said I had the Econ button pressed which can cause it to shift differently. I tried to take them at their word that everything checked out but the “juttering” persisted. Time was passing and the miles were increasing each day so I finally (after semi-resolving some missing warranty info from JB) I take the vehicle back in and was told the transmission fluid was burnt and they needed to flush it 3 times. The vehicle was last serviced at their location by the previous owner at 50000 miles per WH so the transmission service wasnt due yet. They said the previous owner “must have been towing”. JB warranty wouldn’t cover fluids but JB Dodge ended up paying for the fluid exchange as recommended. Here’s the problem: although WH gave me an Uber voucher this time to pick up my vehicle, it’s still jittering. I will need to take it back a fourth time, possibly pay another diagnostic fee, and pray to God in the name of Jesus Christ that they diagnose it correctly and the warranty covers the repairs. Time and mileage are running out. Shout out to Christian Bros Mechanic in Lakeville for kindly and expertly walking through this situation with me at no cost to me as I was to the point of having a panic attack or health event with chest pain and all arguing back and forth with the service centers from both dealerships. It shouldn’t be this hard. Money isn’t everything. Just do the right thing. More

by teresajamarquez Verified Customer Verified Customer

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Great job getting my car fixed and finished quickly. The team was thorough, and they fixed my AC for an upcoming trip. The team was thorough, and they fixed my AC for an upcoming trip. More

by Aarrgghyle Verified Customer Verified Customer

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Quick service. After initial drop off and signing of paperwork, all communication, payment, etc takes place via electronic communication. After initial drop off and signing of paperwork, all communication, payment, etc takes place via electronic communication. More

by melanie.theis Verified Customer Verified Customer

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Excellent service. Friendly staff and with a comfortable waiting area. Overall experience was very easy. Friendly staff and with a comfortable waiting area. Overall experience was very easy. More

by mantheb Verified Customer Verified Customer

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