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Bill Brown
Bill Brown at Courtesy Mitsubishi

Bill Brown | Page 2

Service Manager

Courtesy Mitsubishi

1060 Washington Street
South Attleboro, MA 02703

Contact Me
4.6
371 Reviews

Dealership Experience

20 yrs, 4 mos

Industry Experience

39 yrs, 1 mo

4.6

371 Reviews

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371 Reviews of Bill Brown

October 10, 2025

Dealership Rating
Employee Rating

I typically really like dealing with this service center so I’m hoping it was just an off day. I waited a while before any one acknowledged I was there. I picked up my car for the reason I brought it in, ma More

by emilyiacovelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2025

Courtesy Mitsubishi responded

Emily, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Dec 19, 2025

emilyiacovelli responded

I gave a second chance and I have to say BEWARE! I am incredibly disappointed with this place. In the past it was fantastic. Now, it’s just like every other service station connected with a dealership. They have given me the runaround twice now and I was willing to give them the benefit of the doubt, but now I’m just mad. First, I brought my car in due to the check engine light being on. I picked it up and the lights still on. They say it wasn’t on for them. Fine, benefit of the doubt. I then make another appointment online, drop my car off the night before the appointment, put the keys in an envelope with a note in the drop box. The next day, my husband called towards the end of the day since we hadn’t heard back. They knew nothing about the car and put my husband on hold. He waited for 7 minutes and then called back with no answer. I called back the next morning and was told there was no appointment and they couldn’t take my car for a diagnostic for a couple of weeks, but they could do an oil change. No appointment? Fine, things happen, but they were really going to make me wait “a few weeks” when they already had my car, no apology for the mix up at all. So I said yes to the oil change. Again, no call by the end of the day. I call and ask if the oil change was done. Nope! Ok fine, I told them I needed the car and asked if they could please lock the keys in the car so I could pick it up. They assured me they would do this and I could pick it up anytime. I then drive the 40 minutes (we bought the car here and have liked the service so it was worth the drive) to pick up my car and the keys aren’t anywhere to be seen. Now, I’m fairly certain they lost my keys and even if they didn’t I have to go back there again to get them. I will update if I get a satisfactory response. It’s unfortunate this place has gone down hill so quickly.

Dec 30, 2025

emilyiacovelli responded

UPDATE: Peter at Courtesy reached out and then when I called the next morning he immediately got on the phone with me. We ended up having a few phone conversations. He was apologetic, helpful, and wanted to make things right. Peter made sure the missing key was located, then we scheduled a time for my car to go in. He did not want to inconvenience me further so he had someone from the shop come to my house pick up the car, leave me a rental, deal with the issues, give it the inspection sticker, and then drive the car back. They also filled the gas tank! Peter then called again to make sure everything was all set. The two drivers were also kind and professional. They both updated me with there arrival times and the drop off gentleman explained what was done to the car. They did this the week of Christmas, so I'm sure with staff probably on vacation it was no small fete getting it in and sending drivers. I have to say it was a super frustrating experience, but Peter made sure I ended up walking away from it happy. It ended up being excellent customer service.

October 10, 2025

Dealership Rating
Employee Rating

Great place to go for cars needs Very professional et they doing a good job Always a pleasure going there More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Dube, Dan Milheiro, Brandon Soares , Peter Crisostomi, Emilio Moretti

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Oct 10, 2025

Courtesy Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 17, 2025

Dealership Rating
Employee Rating

Nice place to be when servicing my car the guys at the desk are always nice and explain everything More

by None25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Dube, Dan Milheiro, Brandon Soares , Peter Crisostomi, Emilio Moretti

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Sep 17, 2025

Courtesy Mitsubishi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Courtesy Mitsubishi.

September 13, 2025

Dealership Rating
Employee Rating

This dealership is unprofessional from the general manager (Peter )to the service center being the worse. I would not recommend anyone to purchase a vehicle here it was an unpleasant experience for me More

by joel.almonte
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jeffery Jones, Brandon Soares, Kyle Santos, Taylor Pires , Peter Boursiquot, Emilio Moretti

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Sep 17, 2025

Courtesy Mitsubishi responded

We're sorry to hear about your experience, Joel, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 13, 2025

Dealership Rating
Employee Rating

The service department is excellent always willing to help in any way possible Bill brown service manager very knowledgeable and always available to help Dan service tech very helpful Steve Curry m More

by TONY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 13, 2025

Courtesy Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Courtesy Mitsubishi, we look forward to having you as a valued customer for many years to come!

September 10, 2025

Dealership Rating
Employee Rating

I get Great service thats why i go back to help keep my car up More

by CHARLES A FIORINO
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Emilio Moretti

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Sep 10, 2025

Courtesy Mitsubishi responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Courtesy Mitsubishi. We look forward to having you as one of our valued customers for many more years to come!

August 30, 2025

Dealership Rating
Employee Rating

Staff is really nice and got me in earlier than my appointment time. Very quick and efficient I will definitely be coming back to this location for any of my car needs. More

by melissa.augusta1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Dube, Dan Milheiro, Brandon Soares , Peter Crisostomi

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Aug 30, 2025

Courtesy Mitsubishi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Courtesy Mitsubishi to be a positive one. Please don't hesitate to reach out if you need anything else.

August 30, 2025

Dealership Rating
Employee Rating

Staff was very friendly and kept me updated on my car status Loved the tv it kept the waiting area entertained More

by msvsoria1992
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Milheiro , Emilio

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Aug 30, 2025

Courtesy Mitsubishi responded

Thanks for sharing about your experience with Courtesy Mitsubishi. We appreciate your business and hope to see you again soon!

August 28, 2025

Dealership Rating
Employee Rating

my Experience was great customer service, knowledgeable staff, responsive to questions and understanding of my needs for my vehicle. More

by WENDY.BAKER54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Dube, Dan Milheiro, Brandon Soares , Peter Crisostomi

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Aug 28, 2025

Courtesy Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 19, 2025

Dealership Rating
Employee Rating

The people there are excellent very nice very respectful There treat you like family I enjoy my waiting More

by CYNTHIAWALKER107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Dube, Sean Thornhill, Dan Milheiro, Brandon Soares , Dustin Brown, Peter Crisostomi

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Aug 19, 2025

Courtesy Mitsubishi responded

HELLO CYNTHIA, Thanks a lot for your great review and looking forward to see you on your next visit,

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