Bill Case | Page 3

Awesome They made me feel comfortable. I didn't feel rushed. They worked with me and helped me and my family out. Thank you Garber! You all were awesome. They made me feel comfortable. I didn't feel rushed. They worked with me and helped me and my family out. Thank you Garber! You all were awesome. More

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Used vehicle They communicated very well and took care of all the details that saved time for us. Made our purchase go quickly and smoothly. Thank you . They communicated very well and took care of all the details that saved time for us. Made our purchase go quickly and smoothly. Thank you . More

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It was painless Bill Case did a wonderful job finding just the right car for me! He got me a good deal,which being on a fixed income I really appreciated....I would h Bill Case did a wonderful job finding just the right car for me! He got me a good deal,which being on a fixed income I really appreciated....I would highly recommend Garber on Bay Road to anyone looking for a car! Everyone there was so nice, made something that could have been stressful into something that was very pleasant! More

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Dedicated Sales Person We had Bill Case as our sales guy. I feel that he went above and beyond for about a month trying to find the right loan to meet my financial needs. Th We had Bill Case as our sales guy. I feel that he went above and beyond for about a month trying to find the right loan to meet my financial needs. The entire staff was pleasant, upbeat, and honest. I would definitely recommend this dealership :) More

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Amazing service I give such a high rating because the dealership worked with me personally to make sure I paid the right price and left with a great warranty and a lo I give such a high rating because the dealership worked with me personally to make sure I paid the right price and left with a great warranty and a low monthly payment. They were patient waiting for a response from the bank and really helped me get the car I needed all in one day! More

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Did not correctly fix what they said they would. First off, this may sound like a disgruntled review and it partly is because I did not receive exactly what I thought I purchased and I don’t think th First off, this may sound like a disgruntled review and it partly is because I did not receive exactly what I thought I purchased and I don’t think the stealership really cares. At first this experience was a good one, we had gotten to the dealership late in the day due to construction and traffic, but the salesman said it wasn't a problem he didn't mind staying late (he did want us to buy the truck....). The salesman went to get the truck and ~15min later he pulled up and said it was in service getting the air conditioner fixed and it wasn't done so there was no air conditioning for the test drive; no big deal. As I did my first quick walk around I noticed the normal scratches that were covered up with touch-up paint then noticed that the rear step cover was not sitting right. The salesman said that it is held on with clips and just needed a new one. So my wife and I took the test drive and liked the truck and decided to buy it. When we got back from the test drive a manager told us that because the air conditioning wasn’t completely fixed and that we drove ~3+ hours to get there, that he would have the truck delivered; cool! So when we tried to negotiate the price we were told the price was fixed and they would not go any lower (mental note next time walk out) so I thought I’d try getting things fixed that I had found. So out of the 7 things I wanted fixed they agreed to fix three (mental note next time walk out), the windshield had a good size crack, the rear view mirror needed tightening, and the rear step cover (that just needed a clip). So everything would be fixed and the truck would be delivered in a few days, cool. So the truck was delivered and the people that delivered were great, on time, called before they got there, and were very nice. I looked the truck over and everything looked good and parked it in the garage, and went back to work. Now this is where it really gets “fun”… When I get home from work I go into the garage and wanted to start detailing the outside of the truck to my satisfaction; I then noticed the rear step cover was not attached like at the dealership. So when I took a look at the problem I noticed the fix was using double sided tape and some kind of goop! NOT cool! I called the salesman we dealt with and had to leave a message and explained what was going on. The next day I received no call back and decided to call again, had to leave another message. Later that day I did get a call back, and the sales man proceeded to tell me that the body shop didn’t fix it correctly, they forgot to glue the step cover down. So he explains how to glue the step cover down with some glue and I should put something heavy on it until the glue dries. He also told me that that is how the car companies are doing it now and not using clips; even though originally it “just needed a clip”. So the idea of gluing the cover on didn’t sit right with me and I started investigating; come to find that the cover is indeed held on with clips, they are molded into the cover and all of the clips on the broken side were gone, broken off. So now the salesman has “lied” to me twice; first time (saying he would fix the problem) shame on him, second time (telling me that the cover was originally glued on) shame on me. The next morning I call his manager, I’m done dealing with the salesman, and when I start telling him the story, he says he is with a customer and he’ll call me back. A few hours pass and no call back, so I call back, but he needs to talk to the salesman we dealt with and the salesman has been very busy with customers, but says he’ll give me a call shortly. A few more hours pass and guess what, no call back, so I call back. This time the manager tells me the salesman is still slammed with customers but is about done selling a car and they will talk, and then he will call back. Riiiiiiiiiight… The next day I wait for a call until mid-afternoon and I call back yet again, and have to leave a message. I wait until morning and call back again, have to leave another message. BUT! The salesman calls me back and says that he is calling to take care of the problem once and for all. He proceeds to tell me he talked with the body shop and they came up with a way to “fix” the step cover, I am to get self-tapping screws and screw the cover to the bumper…. Let’s think about this, I just bought this truck for a good amount of money and was told would have the three issues fixed (two were fixed great, I think…) and now I am to screw the broken step cover onto the bumper. I said that was not acceptable and to fix it correctly I wanted a new step cover. His reply was that they would not do that. xxx!!! ‘click’ So I guess I get to buy a new step cover… This was all about principle and a “learning experience”. More

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Easy, no-hassle purchase Bill Case was straightforward and easy to work with, I expressed interest in a vehicle through the website and Bill called me later that day. Bill Case was straightforward and easy to work with, I expressed interest in a vehicle through the website and Bill called me later that day. More

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Great experience! Bill and Stacey made the experience easy and stress free. I hate shopping for cars but they made easy feel at ease and confident in our decision. I wi Bill and Stacey made the experience easy and stress free. I hate shopping for cars but they made easy feel at ease and confident in our decision. I will stop there first next time I'm in the market for a vehicle. More

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Best Attentive Service We have normally purchased our vehicles in the suburban Detroit area but I think overall, the service and attention to details that we received at Gar We have normally purchased our vehicles in the suburban Detroit area but I think overall, the service and attention to details that we received at Garber were much better. The honest and sincere approach to help us get into the car we were looking for, was quite refreshing! More

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Friendly Service Bill Case at the Garber understood our needs for a new car and guided us to a Vehicle that matched our criteria perfectly. The service was friendly an Bill Case at the Garber understood our needs for a new car and guided us to a Vehicle that matched our criteria perfectly. The service was friendly and not pushy at all. We will definitely come back to Garber to give a look if we need a new vehicle. More

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