Bill Cosenza | Page 39

My BMW Rebirth I was very sad to retire my BMW after serving me for 312k miles but Scott made the experience enjoyable. Thanks Scott for helping me put away the pas I was very sad to retire my BMW after serving me for 312k miles but Scott made the experience enjoyable. Thanks Scott for helping me put away the past and starting my new journey 😀. More

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New M5 delivery Heath Cameron continues to surpass our expectations! Awesome sales and delivery! This is our 10th BMW from Heath and it was PERFECT! Must also mention Heath Cameron continues to surpass our expectations! Awesome sales and delivery! This is our 10th BMW from Heath and it was PERFECT! Must also mention the service staff...Chris Clayton runs a top notch service department! Our advisor, Rob Johann makes EVERY service experience, and there aren't many because these are awesome cars, PERFECTION! Buy from this company, especially Heath! You won't regret it!!!! More

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They go the extra mile! My first purchase of a BMW was at Otto's in 2013. After several failed attempts to rectify a squeaky door, the owner gave me a call. Knowing that I My first purchase of a BMW was at Otto's in 2013. After several failed attempts to rectify a squeaky door, the owner gave me a call. Knowing that I was not happy with the remedy for the squeaky door of my brand new car, the owner invited me to the dealership and gave me an offer that just blew me away. With a small adjustment to allow for the mileage on my car, Mr. Vadasz allowed me to order a new car. WOW! Otto's has earned my business, my loyalty. Just took delivery of a 2019 330i. After several weeks met with Brian Menda, Otto's delivery specialist. Brian walked me through the electronics of this amazing car. Brian did an outstanding job of explaining the numerous features of the car. Brian was very clear and concise and most importantly, very patient. He certainly knows this car in depth. I got clear answers to all of my questions. EVERYONE at this dealership, from my client advisor, Ralph Nofsinger, to service (Bill Cosenza and Chris Clayton) to parts (Anthony Blubello) to the owner (Michael Vadasz), are people who are honest, respectful, considerate and understanding. Love my car and Otto's BMW!! More

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Customer of Otto's since 1984 - Owned over 30 BMW's I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minut I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue with service for during all my time as a customer. Frank Adinolfi is my service advisor. Bill Cosenza is my service advisor when Frank is out of the office. Great job done by both. The sales department is staffed with excellent sales personnel either for used or new cars. Over the years, have purchased special order new, european delivery at the factory in Germany, in stock new, and certified pre owned. Recently, I worked with Ian Martin and Wilmer Rodriguez for the purchase of a BMW X5. The entire experience was pleasant and my X5 delivery went without any issues. Ian and Wilmer are true sales professionals. You can tell that I am very loyal to Otto's BMW because they have earned my loyalty over the years. I recommend this dealership to anyone considering a purchase or needing expert service. You would be pleased with your experience and would not be disappointed. More

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Customer of Otto's since 1984 - Owned over 30 BMW's I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 m I live in Hockessin, Delaware and have been a customer of Otto's since 1984. My wife and I have owned over 30 BMW's (all models). Despite the 30 minute drive to the dealership, I always go to Otto's for service and for sales. The service department is outstanding. It is headed by Chris Clayton who is knowledgeable and customer focused. The repairs are always done according to BMW specifications. I always get a BMW loaner car during service. I never experienced an issue with service for during all my time as a customer. Frank Adinolfi is my service advisor. Bill Cosenza is my service advisor when Frank is out of the office. Great job done by both. The sales department is staffed with excellent sales personnel either for used or new cars. Over the years, have purchased special order new, european delivery at the factory in Germany, in stock new, and certified pre owned. Recently, I worked with Ian Martin and Wilmer Rodriguez for the purchase of a BMW X5. The entire experience was pleasant and my X5 delivery went without any issues. Ian and Wilmer are true sales professionals. You can tell that I am very loyal to Otto's BMW because they have earned my loyalty over the years. I recommend this dealership to anyone considering a purchase or needing expert service. You would be pleased with your experience and would not be disappointed. More

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Top notch service and knowledgeable courteous staff I have purchased four cars from Otto's and have had a good experience with each even though one had to be returned to the factory as defective. Otto' I have purchased four cars from Otto's and have had a good experience with each even though one had to be returned to the factory as defective. Otto's and BMW stand behind their products. I have come to like the staff members vey much and I feel like they go above and beyond what is required to meet my expectations. They are the best dealership by far that I have ever dealt with and I plan to continue to do business with them in the future. More

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Very nice Big thanks to Ottos BMW and the entire sales team for helping with the purchase of this. Very satisfied with the vehicle. Highly recommended to anyone Big thanks to Ottos BMW and the entire sales team for helping with the purchase of this. Very satisfied with the vehicle. Highly recommended to anyone who is in need of a nice vehicle and people helping along the way! More

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Another Excellent Experience at Otto’s BMW We have now purchased or leased 6 BMWs from Otto’s, all new ones. Our experience with the sales department has always been great. Kevin Mahoney was ou We have now purchased or leased 6 BMWs from Otto’s, all new ones. Our experience with the sales department has always been great. Kevin Mahoney was our sales representative for several years, but we switched to Justice Morgano when Kevin was promoted to Sales Manager. Both Kevin and Justice are bright, diligent, cooperative, knowledgeable, and well organized. They work hard to provide the best deals and discounts. Justice provided excellent guidance and service to us during our last purchase. He is always a great pleasure to work with, along with Kevin. More

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Sales and Service Scott Gately was very personable and caring and made the sales process efficient and effortless. He went above and beyond any sales person we've ever Scott Gately was very personable and caring and made the sales process efficient and effortless. He went above and beyond any sales person we've ever encountered. He took ownership after the purchase and made sure that we were consistently satisfied especially with the trunk noise we experienced during our test drive and after the purchase. Although the problem is not yet fixed both Scott and Bill at service treated us like you would be expected to be treated purchasing this caliber of vehicle and is seeing the issue through. More

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Customer Focus - Integrity - Service I've been an Otto's customer for over 20 years and have purchased/leased many vehicles for myself and family. I think the hallmark of any service prov I've been an Otto's customer for over 20 years and have purchased/leased many vehicles for myself and family. I think the hallmark of any service provider is consistency of behaviors. At Otto's It starts with how I'm warmly greeted at the front door by Robin Gibbons, the receptionist, to my sales consultant, Justice Mogano, whom I consider to be a trusted advisor as well as a family friend. Couple that with a friendly, efficient service staff that explains in plain language what is needed to insure a well maintained and safe vehicle, and you have a recipe for success that keeps me coming back. In short, it comes down to a customer focused culture that Michael Valdez has nurtured in his organization over the years to make it a winner! More

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