Bill Duque | Page 15

Rick Nelson was a wonderful sales rep who kept me informed about the status of my order over the course of 6 months. Very knowledgeable about my new electric car and spent a good amount of time and e informed about the status of my order over the course of 6 months. Very knowledgeable about my new electric car and spent a good amount of time and effort training me on the basics. More

by rwasley0 Verified Customer Verified Customer

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I wanted to take time to thank you again for your enthusiasm and passion for your job. It was refreshing to have a salesman who had great customer service!! This is our 5th vehicle we have bought in enthusiasm and passion for your job. It was refreshing to have a salesman who had great customer service!! This is our 5th vehicle we have bought in 16 months and you surpassed all of them together!! I really appreciate how fast and easy it was for us, I came in expecting to be there at least 4 hrs and was in and out completely within 1 hr 20 mins!!! That's mind boggling to me! Thank you for making my daughters 1st experience one to remember!!! Don't lose your enthusiasm! More

by laybug04 Verified Customer Verified Customer

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A Hyundai dealership representative in Clarksville (Mr. Mike Serrano) found the available Ioniq 5 EV at the IDEAL location in Frederick. We immediately called and were Blessed to have Abhi answer the phon Mike Serrano) found the available Ioniq 5 EV at the IDEAL location in Frederick. We immediately called and were Blessed to have Abhi answer the phone. Once Abhi confirmed that the vehicle was in their inventory, he assured us that he would be waiting and available to help us once we arrived...30 minutes later. True to his word, the vehicle was prepped and ready for our test drive and the rest is history. Abhi is a "ROCKSTAR" salesman who deserves a bonus! His attentiveness to the vehicle buying details were undeniably helpful and comforting. From A to Z, his knowledge far surpasses any dealership salesperson I have ever encountered. Leaving no details unaddressed, when I returned to the dealership a week after my purchase to drop off some paperwork, Abhi was not available but made sure to have his colleague Shahz check in with me. Shahz was equally as helpful in making sure I was aware and understood all the bells and whistles that came with my new vehicle. Finally...THANK YOU ABHI...and Thank You Shahz for all you both do every day. GREAT Customer Service. I plan to share my positive experience and will send all my friends and family to the IDEAL Team. CLM PS... My experience with Guillermo "Bill" Duque the finance guy was disheartening to say the least. He explained that only two (2) banks were contacted for financing on my behalf and provided me with their offers which seemed poor choices given my above average credit score. His explanation was that the interest rates had gone up. Subsequently, I reviewed my credit report to find more than the two (2) banks had been contacted but I was never given the information or option to make an informed decision. Truly disappointed with this part of the process and found alternate financing. Mr. Duque...I give you one star. CLM More

by CLM Verified Customer Verified Customer

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I could not have asked for a better experience today. Thank You guys!! Highly recommend Dom! Thank You guys!! Highly recommend Dom! More

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People that works in this Dealer are really great, I brought 2 cars and my daughter another one, and I'm going for another car in a few day. I highly recommended this Dealer. Thank you guys for your exc brought 2 cars and my daughter another one, and I'm going for another car in a few day. I highly recommended this Dealer. Thank you guys for your excellent service. More

by oscar19 Verified Customer Verified Customer

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I had a great experience with Ideal Hyundai. They found the vehicle I was seeking and worked with me to get the process completed easily. I appreciate the professional staff that worked with me. They found the vehicle I was seeking and worked with me to get the process completed easily. I appreciate the professional staff that worked with me. More

by ravensone23 Verified Customer Verified Customer

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A pleasure to work with. No drama, very transparent and definitely the most professional, competent and pleasant car dealer experience I’ve had. I would strongly recommend No drama, very transparent and definitely the most professional, competent and pleasant car dealer experience I’ve had. I would strongly recommend this dealership. We worked mostly with Dan Painter who was very impressive and set the tone for the overall experience. I would gladly work with him again. More

by OCHIBELL Verified Customer Verified Customer

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Abhi was very good to deal with. However the finance manager was disrespectful, after telling him several times that I did not want any extended warranties he attempted to continue t However the finance manager was disrespectful, after telling him several times that I did not want any extended warranties he attempted to continue to sell. After I threatened to walk out of the dealership without purchasing the truck he became very rude. More

by mark_andrews Verified Customer Verified Customer

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easy and friendly process of buying with no stress or pressure! Excellent staff who listened to what I wanted in options in my future vehicle. The 3 year maintenance program is a plus along with lifetim pressure! Excellent staff who listened to what I wanted in options in my future vehicle. The 3 year maintenance program is a plus along with lifetime car washes! I got outstanding deals on all the extras I wanted with the vehicle: extended warranty, extended maintenance package, paint & interior protection package and road hazard. At my age I want peace of mind of complete coverage and a roomy & comfortable vehicle to travel in. Ideal Hyundai and the professional staff there couldn't have been more accomodating!!! More

by donnaricketts Verified Customer Verified Customer

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My buying experience with Ideal Hyundai was so easy, stress free and NO pressure! My sales man Shahzad was fantastic and so patient explaining all the new options. I have gone in 3 times since asking stress free and NO pressure! My sales man Shahzad was fantastic and so patient explaining all the new options. I have gone in 3 times since asking him and Luis questions about my options. They have been so helpful and patient with me. Reading the owners manual puts me to Sleep! The staff treated me with respect. They explained all the financial charges for every package I was interested in: extended warranties maintenance and road hazard. Everything was very clear and straight forward! I truly appreciate their time and honesty! I would recommend this dealership to all my friends & family! And their vehicles come with 3 years free maintenance and free car washes for lifetime of the vehicle!! You can't go wrong there. More

by donnaricketts Verified Customer Verified Customer

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