Bill Duque | Page 14

Rick was great, he is very informative and helpfull. the process overall was good. Good buying experience. the process overall was good. Good buying experience. More

by tia.koesmadji Verified Customer Verified Customer

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Dan was outstanding from start to finish. He made the entire process seamless and it was such a positive car-buying experience. Everyone we came into contact with was pleasant! He made the entire process seamless and it was such a positive car-buying experience. Everyone we came into contact with was pleasant! More

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I had an excellent experience here. They were very knowledgeable and answered all my questions. they mad my first time buying a car a breeze! They were very knowledgeable and answered all my questions. they mad my first time buying a car a breeze! More

by runklesashley Verified Customer Verified Customer

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Provided an absolutely outstanding experience. Very pleased with the process and the dealership's overall flexibility and commitment to the customer. Very pleased with the process and the dealership's overall flexibility and commitment to the customer. More

by WILLIAM77 Verified Customer Verified Customer

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Provided good service and a nice experience. Dom was very helpful as was Bill in finance. Dom was very helpful as was Bill in finance. More

by kkwebb69 Verified Customer Verified Customer

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Just wonderful! I highly recommend Gary Barber and Ideal GM for your next car or truck. I highly recommend Gary Barber and Ideal GM for your next car or truck. More

by madermdoc Verified Customer Verified Customer

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Months of broken promises trying to buy 2022 Tucson plug in hybrid. Granted they were in short supply and high demand, but Ideal’s customer service couldn’t have been worse. Was asked on a Saturday in Feb in hybrid. Granted they were in short supply and high demand, but Ideal’s customer service couldn’t have been worse. Was asked on a Saturday in February whether I wanted one that just came in. I said yes, but was away from the area until Monday and I asked if it could wait until Monday. Was told they would get back to me. Never heard back until I called a few days later to find out they sold it to someone else. Was told in April that I should order one from the Hyundai and get exactly what I wanted. Negotiated price (that included thousands of dollars above sticker price) and trade-in amount for my car (less than what I was told in February), signed paperwork, was told we had a deal, and that I would have the car in 4-5 weeks (end of May). No contact from Ideal, except when I would call, through the end of October. My questions about when the car would be available were answered with “another month,” or “don’t know.” Finally, was told they had a car for me at the end of October, that it was being delivered to Ideal late that afternoon, and that I should come in and sign the updated paperwork. The first thing they did when I arrived was lower the price of my trade-in because it had more miles and shrug their shoulders when I said I thought we had a deal. Then they told me the new car wasn’t there and it would be there tomorrow. It wasn’t. Then they told me they didn’t know when it would be there, but hopefully soon. Car finally came about 10 days later. Went to pick up and have a walk through of the all the features and controls, which had been promised multiple times, only to hear excuses that they were too busy working with other customers to show me the car’s features and that I should figure it out on my own. They also promised me a set of all season floor mats to make up for all the inconvenience. Said they didn't have them in stock, and would get them and send them to me. They never did. I would never buy another car there or recommend them to anyone. More

by stuart.litoff Verified Customer Verified Customer

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Great experience, quick and easy pick up. Love my new GMC Acadia Denali! Thanks to everyone who helped us. Love my new GMC Acadia Denali! Thanks to everyone who helped us. More

by matson6 Verified Customer Verified Customer

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Very responsive to our questions, made purchasing the vehicle very comfortable and easy. Have recommended to friends. vehicle very comfortable and easy. Have recommended to friends. More

by raydaffner Verified Customer Verified Customer

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I have received excelent atention, respect and guidance from ideal dealer and all the staff in order to buy my car. Post sell service is Also excelent! from ideal dealer and all the staff in order to buy my car. Post sell service is Also excelent! More

by Javier Nieto Verified Customer Verified Customer

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