Bill Emerson | Page 6

Need to work on customer service skills Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess t Called Bill E. to express my concerns in regards an issue I had with their dealership (originally wanted to talk with a general manager, but I guess they are too buys to take calls form customers). The only thing Bill was able to resolve was to give me the confidence of NOT to ever buying or considering this dealership . Lots of ignorance. Bill use the typical method of passing the ball and blaming the issue on somebody else or figure out a way to defense themselves, instead of taking action and provide a resolution. Not a warm experience from a manager. I advise him that I will go online and share my experience; his response was OK... so here it is. Response As I stated in my previews post, that is an arbitrary decision. I bought my vehicle from a BMW dealership, on the east coast. There are numerous BMW dealerships on the east coast, and I have always brought my car to any of them for car, with no problem at all. I expected to receive the same level of service, if not better, seeing the level and type of customers in the area. Your gesture is not of goodwill, but of trying to make a squeaky wheel go away, when in fact the heart of the problem is that the logic behind your policy makes no sense. I had no control over which location I bought my car from, and it seems absurd to punish a BMW customer for not buying a GERMAIN BWM. I could understand you not extending this service to BWM owners who bought their car at a non-BMW dealership, but to discriminate between one BMW dealership and another sounds like terrible business practices for BWM America. I am assuming that the ultimate BMW experience ends at Germaine BMW. More

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SALES/SERVICE DARON IS A QUALITY PERSON. CONSULTED WITH BILL EMERSON TO CONFIRM MY SERVICE RECORD AND LOYALTY. DARON PROVIDED EXCEPTIONAL ATTENTION TO DETAILS TO CL DARON IS A QUALITY PERSON. CONSULTED WITH BILL EMERSON TO CONFIRM MY SERVICE RECORD AND LOYALTY. DARON PROVIDED EXCEPTIONAL ATTENTION TO DETAILS TO CLOSE THE SALE. DARON MADE MY EXPERIENCE AT GERMAIN VERY SMOOTH AND MEMORABLE. I HAVE RECOMMENDED DARON AND GERMAIN TO MY CLOSE FRIENDS IN NAPLES. PURCHASED FROM DARON A BMW MODEL 750LI. MILTON M HARSHMAN More

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Above and beyond I had a great buying experience at Germain BMW. Larry Brewer could not have been more professional. We were able to get the deal to numbers that wer I had a great buying experience at Germain BMW. Larry Brewer could not have been more professional. We were able to get the deal to numbers that were fair for both party's. A couple of things came up after the purchase and Germain BMW step up and took care of them immediately. More

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I had another pleasant experience when visiting Germain BMW in North Naples recently... My client advisor was Larry Brewer. Larry was very helpful in answering all of my questions, explaining the particu BMW in North Naples recently... My client advisor was Larry Brewer. Larry was very helpful in answering all of my questions, explaining the particulars of the car and its functionality and remained positive throughout the transaction, even after I signed my documents and received the car, which is when you see most client advisors at car dealerships lose interest in the customer. I am a very picky customer and Larry helped me through the entire process, putting me in touch with the right people at Germain to get post closing issues taken care of. As a local Realtor in Naples, I will recommend Larry to all of my clients if and when they decide to buy a BMW Naples. More

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Chris Tuttle, Ken and his teammates are the best at customer service and satisfaction! They are only reason I just bought my third BMW 7 series in last 6 years. Yes, it's a great car, but the service customer service and satisfaction! They are only reason I just bought my third BMW 7 series in last 6 years. Yes, it's a great car, but the service is why I keep coming back to them (even though they are 30 minutes away), instead of using my local BMW dealership. More

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Jim McGinn is a salesman's salesman. Honest, knowledgeable, and easy to work with. Another reason we purchased a second BMW ( last year's purchase was a 750) from Germain is service. Bill Emerso knowledgeable, and easy to work with. Another reason we purchased a second BMW ( last year's purchase was a 750) from Germain is service. Bill Emerson has serviced our old (now traded in) BMW 740 for over ten years as well as our daughter and son-in-law's BMW Z3. The product is excellent but the people behind the product makes the difference, More

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There are still a couple "repairs" that must be made to my car, and they cannot be completed until next year when I get back to Naples (I live in Mpls, MN when not in Naples). I expect those items made to my car, and they cannot be completed until next year when I get back to Naples (I live in Mpls, MN when not in Naples). I expect those items will be completed satisfactorily but until that is done I don't feel I can say everything is "great". I don't think the price I paid was anything too out of the ordinary, but obviously I thought it was all right or I wouldn't have bought the car. More

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Overall it was a good buying experience this is my fourth BMW lease from Germain and hopefully there will be more to come in the future BMW lease from Germain and hopefully there will be more to come in the future More

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This is Jeff Helm, recent buyer of a 550i. Peter Martin is my rep who worked with me professionally prior to sale, during sale and after the sale. This is such a good trait to find in a sale reppresentati is my rep who worked with me professionally prior to sale, during sale and after the sale. This is such a good trait to find in a sale reppresentative as I do the same in my profession. In other words, Peter is great with follow up, polite, not aggressive, and is very good at what he does. Peter is fantastic. ----- I also had Bill Emerson as a reliable guy in service do a great job. More

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We have bought several cars through Jim McGinn and would highly recommend him. He got us the best deal by far on our last two X 5's and every time I have had a question and contacted him, he has gotten back highly recommend him. He got us the best deal by far on our last two X 5's and every time I have had a question and contacted him, he has gotten back to me ASAP. ANd the service we get through Bill the Svc.Manager has been extraordinary. It is because of these two individuals that we keep giving our car business to BMW German in Naples, FL. More

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