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Bill Emerson
63 Reviews
Hi, I’m Bill Emerson, Service Manager at Germain BMW. I have been a member of the Germain team since 1996. I am married to my wonderful wife Celine for 19 years and we have a son Robbie. Away from the dealership I enjoy spending time with my family, baseball, fishing and camping. Next time you find yourself in need of service I hope you allow me the opportunity to earn your business.
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63 Reviews of Bill Emerson
August 03, 2026
Everything solved and good was misunderstanding and everything is solved thank you everyone best wishes everything is solved thank you everyone best wishes More
by nizarabouammar76
Other Employees Tagged: Paul Cullinan, David Walker-Hughes, Gustavo Suarez, Nate Hoffman, Ralph Robaina, April Buckley
November 07, 2025
When I get to the Dealership I am greeted by a polite person who requests the reason I am there. Once I am signed in I go directly to the counter to talk to my service representative, Jeremy Bogle who im person who requests the reason I am there. Once I am signed in I go directly to the counter to talk to my service representative, Jeremy Bogle who immediately takes my keys and initiates the service work. When done he brings me the invoice to pay and I am off to get my car. Always get a video explaining what was done and the reasons for the repair. Perfect!! More
by modanman
Other Employees Tagged: Jeremy Bongle, April Buckley, David Aristich
March 11, 2025
Great customer service, very knowledgeable and friendly. BMW of Naples continually delivers to my level of satisfaction and conveniently located. BMW of Naples continually delivers to my level of satisfaction and conveniently located. More
by mrtinhespeler
Other Employees Tagged: April Buckley, Cory Hespeler , Patrick Dodard
December 31, 2024
I’ve been going to the dealership for nearly 25 years and their service department is second to none. Tona is really great to work with and Bill, the Service manager is top-notch. their service department is second to none. Tona is really great to work with and Bill, the Service manager is top-notch. More
by Rexnaples
Other Employees Tagged: Tona Zarrelli
July 22, 2024
Chuck Griffith my service adviser for the past 6 yrs. is the real deal.Friendly and very knowledgeable makes my visits pleasant. is the real deal.Friendly and very knowledgeable makes my visits pleasant. More
by Michael
Other Employees Tagged: Paul Cullinan, Chuck Griffith , Flavio Galasso, Francesca Zupancic
June 02, 2024
Excellent experience due to Ken Bednar. Delivery and set up of systems was easy and fast. Delivery and set up of systems was easy and fast. More
by don.henderson1
Other Employees Tagged: Ken Bednar, JR. , Flavio Galasso, Michael Licciardi
April 16, 2024
Chuck is great , he is the best advisor every time I take my car in for service , he goes above and beyond every time and I see him do this to all customers while I wait a short time , not all day like other my car in for service , he goes above and beyond every time and I see him do this to all customers while I wait a short time , not all day like other places . Thanks again Chuck for your impeccable service ! More
by Turkspainting
Other Employees Tagged: Chuck Griffith
March 22, 2024
This is the absolute cleanest service area I have found in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had in any dealership I’ve visited, they are attentive to your needs and very responsive to any concerns I’ve had More
by Brad Smith
Other Employees Tagged: Rhoel Gray
November 23, 2023
Corey Hespeler, my customer service manager, exercised great patience with a difficult technical diagnosis. Even though I was a bit frustrated Corey was always patient, polite and professional. Bill Em great patience with a difficult technical diagnosis. Even though I was a bit frustrated Corey was always patient, polite and professional. Bill Emerson was extremely fare with my bill after evaluating the electromechanical issues of my 2009 X5. Thank you all. More
by European engineering
November 02, 2023
Found my certified X3M Competition on BMW's website. Was connected to Daunte in sales who took time to show me the car inside and out multiple times to ensure I was informed the exact condition of the Was connected to Daunte in sales who took time to show me the car inside and out multiple times to ensure I was informed the exact condition of the vehicle before booking my flight. They picked me up from the airport, had the car and paperwork ready to go. Within an hour I was on my way home. Great, friendly dealer. More
by overland04
Other Employees Tagged: Paul Cullinan , John Casco, Daunte Molski
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