Great service provided by everyone, the car met all expectations, the sales team got the car prepared quickly after we made the section to buy the vehicle.
"Sales process good, purchase process needs streamlining."
Search process easy, not overly solicitous or high pressured, well informed. Estela Gonzalez made sure we saw all vehicles within our parameters. We made our choice in about 2 hours. However, finance process needs shortening - we paid cash, but still kept waiting almost an hour before even meeting finance person. It took more than 1 1/2 hours from car choice/price reached until sale paperwork finished. THEN insurance coverage issue raised as we were being handed keys and had to be addressed before we could leave which was another 1/2 hour or more, even though we had completed paperwork with finance person stating we had insurance coverage and Texas law allows 1 week of carrying new car on current policy to allow time to provide carrier with required information.
"Very happy customer of CPO Tundra"
George is an outstanding salesperson and gentleman. He is professional. He listens to your needs and wants. I can be a tough customer. There is no doubt about it. I cannot tell you the number of times I have walked out of a dealership with my blood boiling. Some choose to try to strong arm customers, intimidate and even talk Down to them. George went to bat for me with management in the negotiation and never acted once like I was putting him out. he was patient and no doubt stood his ground on mon-negotiable terms. The conversation was balanced and fair. He was pleasant to speak with about both the deal and the small talk in between. His manager, Bill, was also professional and courteous. No high-pressure when I insisted that I needed to leave the dealership to look at another vehicle. The end result was that i came back to close the deal. the other dealership could not match on price or professionalism. Brian in finance continued to impress and helped send me home a happy customer.
Had an excellent experience with Bill Vaughn and Bill Girondo. No haggle pricing and great service. Even received a follow up call from Bill Vaughn today checking on the car and to see if I had any questions. Very happy!
"Overall, a great car buying experience!"
Came to Toyota of Plano to buy a used car for my son. Anup provided excellent service in every way, showed us lots of options, was patient, not pushy, and seemed to know a lot about every car we had a question about. Bill got involved when we were thinking about backing out on a car we were interested in, helped me understand exactly what my concerns were, then lowered the price and revised the offer to something we couldn't resist. In the end, we were very happy with our purchase, which was most important to us. Overall, it was a great experience and we will definitely come here for our next purchase.
"Awesome Experience "
Patrick Houlihan was a pleasure to deal with and made the purchase easy. I had went in Thanksgiving weekend to just test drive a 2005 Dodge 1500 Quad cab truck for my daughters potential first vehicle that was just traded in. Patrick was no pressure and grabbed the keys for her and we went for a drive. I had asked if they would run it through service to verify mechanically the truck was sound. He introduced me to Bill Gironda and they agreed to check it out for me. Monday, they came back to me and said there was a few items that should be replaced, which they replaced at no cost to us. The thoroughness and pride they took to verify things like looking at balljoint boots cracked and replaced them, really impressed me. Most dealerships would not have replaced the parts that they did and I will say this truck could have been sold as it was traded in, it was that nice and sound of a vehicle. Patrick and Bill went the extra mile to ensure this vehicle was safe and dependable so it would not be problem down the line. I would recommend Toyota of Plano to anyone looking for a used vehicle, you won't be disappointed. Many thanks, Tim
"Thank you, Sal Rodriguez of Toyota of Plano"
If you are going to purchase a used vehicle, ask for Sal by name and when you schedule your appointment, ask him to make sure his manager Bill Gironda is there too.
Sal is honest and seems to sincerely steer you towards what is the best decision for you and your family.
You know when you finally made the deal and you sit in the dealership for another two hours and you remember you for got to eat? Sal pulled me to the employee kitchen and let me make a sandwich!!!
For reals, best car purchase experience ever!!!
Other Employees Tagged:
"Wayne Brandon - great at his job!"
Wayne is extremely knowledgeable, friendly, and helpful. As a career salesperson, I appreciate his approach. He and Bill Gironda are great to work with. We'll be back.
"I'd recommend these guys to my family and friends"
I bought a used Toyota Camry from them and the experience was great. Wayne and Bill took care of me and had me in and out of there in no time. They were able to hook me up with a car that exceeded my expectations but NOT my budget. I walked away from there feeling great knowing that I got a great car at a great deal. I'd recommend these guys to my family in friends.
"6 Vehicles and going "
Once again Toyota of Plano had surpassed my expectations. I'm on my 6th vehicle from TOP and have never been dissatisfied. I recently purchased our 2nd pre-owned vehicle this year but developed a minor issue. I called Bill Gironda and he told me to contact Pam in service , tell her who you are and she'll take care of you. I did ! Called yesterday at 1:00 pm she set me up an appointment for today at 9:00 am by 11:00 am I was back on the road. Everyone at this dealership is 5 star as far as I'm concerned. I'll never shop elsewhere.