Bill Gusta
Bill Gusta at Genesis of Denville
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Bill Gusta | Page 6

Used Car Manager

Genesis of Denville

3103 NJ-10
Denville, NJ 07834

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4.7
74 Reviews

Funny, easy-going kind of guy. Single father to two wonderful children. I am a huge YANKEES fan and I love fantasy football. My clients are like family to me. In my spare time you can find me out on a bike ride or starting a new series on Netflix. Look forward to working with you! Keep in mind you can call or text me anytime of the day with any questions. follow me on IG @ cars_with_billyhoe

Dealership Experience

8 yrs, 11 mos

Industry Experience

18 yrs, 9 mos

Specialties & Trainings

Grant Cardone, Jordan Belfort

4.7

74 Reviews

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74 Reviews of Bill Gusta

May 02, 2019

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Employee Rating

Professional Service The service was very good. and was done with the utmost care. to my vehicle. The waiting room is unbelievably BEAUTIFUL with plenty of food and bever More

by ALEONARDOMONAVIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allie Hoffman

May 04, 2019

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

April 29, 2019

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Always pleased I wouldn’t go to any other place, everybody there is great, always looking to help however they can to make sure you are satisfied. More

by RAVEN678.VM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Delgado, Rebecca Horvath, Klancy Ramirez, Kevin Tonero

Apr 30, 2019

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

April 22, 2019

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Buyer beware horrible services Buyer beware I had my car serviced for the same problem 4 times & had it towed the dealer. The 4th time Salerno Infiniti dealership told me my car w More

by Kee0829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mario Delgado, Jorge Rodriguez, George Saigh, Kevin Tonero

Apr 24, 2019

Genesis of Denville responded

First let me say that I am sorry that you feel we did not meet your level of expectation. At Salerno Duane Infiniti we strive for customer satisfaction. I am VERY surprised that you would have written any kind of a negative review based on the history with our facility. I know that no one wants to have to spend money on unforeseen repairs, but I believe that we went above and beyond to try to help. Considering that you had the car for three years and put over 50,000 miles on the vehicle to realize some issues isn’t uncommon on a vehicle with almost 90,000 miles. I have listed the most recent history below and would be glad to show you all the documentation. As you can see other than regular maintenance you incurred no cost other than a battery and the starter issue we good willed it because we saw you were out of warranty and did your regular services with us. Again my sincerest of apologies and feel free to reach out to me if you wish to discuss further. Respectfully, Jorge Rodriguez General Manager 1/18/16 2012 Infiniti purchased with 31,197 miles. Between 1-18-16 and 1/24/19 only routine maintenance needed to be done. 1/24/2019 86,067 miles vehicle towed in battery failed, battery replaced. (Customer Paid) 2/28/2019 vehicle brought to us for routine maintenance, car operating normally 4/10/2019 vehicle towed in for a no start issue, starter replaced under goodwill, extended warranty expired in February 2019. 4/19/2019 88,969 miles vehicle towed in, died while driving, diagnosis, coolant empty, radiator leaking from seam, coolant pouring out under vehicle, malfunction code for overheat condition. 4/24/19 Customer refused to do work and had vehicle picked up.

March 13, 2019

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Oil change and tire rotation on my CPO Q40 I gave them a 5 star review because the dealership goes above and beyond what customer service means.…...from the cleaning ladies' smile in the mornin More

by GLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Delgado

Mar 26, 2019

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

January 07, 2019

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Great service and nice staff I have used the service department twice and both times I have been treated like a great customer. The loaner was ready when I got there and the expe More

by GLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mario Delgado

Jan 08, 2019

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

December 31, 2018

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Best dealer around 50 mile radiance. Best place for sales and service, grate atmosphere helpful people. Over all they are excellent. Before i bye my car from them I visited almost like al More

by NAZMUL ISLAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Allie Hoffman, Walter Frimberger , Mario Delgado, Christian Garcia, David Kasliner, Jorge Rodriguez, Danielle Romeo, Sarah Wasiluk, David Waters

Jan 08, 2019

Genesis of Denville responded

Thank you for the kind words. They are truly appreciated. Sincerely, Jorge Rodriguez General Manager

December 30, 2018

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Employee Rating

Great Infiniti Dealer Bill Gusta was my sales guy. Very upfront and transparent sales person throughout the whole process. David in F&I was also very good and will not push More

by TommyGunnz84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Kasliner

Jan 08, 2019

Genesis of Denville responded

Thank you for the great kudos. It is really appreciated. Jorge Rodriguez General Manager

December 13, 2018

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Employee Rating

Great Service My first time for using this dealership for service and it is excellent! Smiling faces even at 7AM. My loaner was ready and the pickup was even easi More

by GLM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 18, 2018

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

November 09, 2018

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Very exciting!! This is my first Infinity! Special thank you to Kevin, Bill , David and Dee for your expertise and professionalism. So extremely happy with my purcha More

by PamelaW.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Kasliner, Kevin Tonero

Nov 10, 2018

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

October 29, 2018

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Employee Rating

My salesperson Bill Gusta was amazing I have purchased or leased many vehicles in the past 35 years but this was without question the best experience I ever had. Bill Gusta, Dave Kasline More

by Bill B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Kasliner, Kevin Tonero

Oct 31, 2018

Genesis of Denville responded

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Jorge Rodriguez General Manager

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