Bill Murdock | Page 43

Lack of communication - Lemon Truck. The service center is horrible at communication. It takes well over a month to get a call back after leaving 5 or 6 voicemails for your service manage The service center is horrible at communication. It takes well over a month to get a call back after leaving 5 or 6 voicemails for your service manager. Once you do get a callback it can take months to get an appointment. I Purchased a 2018 GMC Sierra at this dealership and started having issues immediately with the transmission, I asked service to look into it and their response was "that is just how that truck is". Finally, after 5000 miles and a year of stuttering and loud popping and randomly lurching the service department wanted to change my transmission fluid. It didn't fix the problem. Pretty sure GM sold me a lemon. I have a friend with a 2018 Chevy high country and he has no issues at all. So Bad luck on my part I guess? Now my wireless charger works when it feels like it and since the transmission fluid changes my stock rims and tires are rubbing on the fender well on the passenger side. Not sure if that's coincidence or they had to go in through the fender well to access the transmission. Sometimes I turn on the truck and the radio is popping constantly through all media types "CD, Mp3, Streaming, radio" Once you take a phone call through your truck the popping goes away. I left a voicemail with the service manager 2 weeks ago to talk about these new issues and I'm still waiting on a phone call. I should have bought a Dodge. #gmdoesntcare. More

by McCain Verified Customer Verified Customer

Print

Friendly staff and fast service They are very friendly and meet all your needs in a professional level. Prices are very reasonable. They explained every detail and make sure you unde They are very friendly and meet all your needs in a professional level. Prices are very reasonable. They explained every detail and make sure you understand fully More

by royrwood Verified Customer Verified Customer

Print

Good service Went out of the way to check warranty coverage and did what was needed. They worked with my schedule and got me in at the last minute Went out of the way to check warranty coverage and did what was needed. They worked with my schedule and got me in at the last minute More

by clarkrobert42 Verified Customer Verified Customer

Print

Great Service was great and will recommend the service center to others. Sales and service representative are professional, friendly and knowledgeable and I Service was great and will recommend the service center to others. Sales and service representative are professional, friendly and knowledgeable and I enjoy working with tgem More

by TAMARASCOTT0128 Verified Customer Verified Customer

Print

Service Bill Murdock always takes care of me since 1992 from sales to service. This sums it up in less than twenty - words or less. Always good interaction wi Bill Murdock always takes care of me since 1992 from sales to service. This sums it up in less than twenty - words or less. Always good interaction with your staff. More

by RON4646 Verified Customer Verified Customer

Print

Oil change everyone was very nice and professional 👍🏾 Everything was great very professional oil change was fast. I was happy. Keep up the good work you always need a great staff to know how to great the Everything was great very professional oil change was fast. I was happy. Keep up the good work you always need a great staff to know how to great the customer with happy faces makes you feel great More

by bigmikescatering Verified Customer Verified Customer

Print

Quick oil change I was late. They seemed very busy. Still changed my oil in under 45 minutes. They did even try to upsale me anything. I’m still not sure whether it ev I was late. They seemed very busy. Still changed my oil in under 45 minutes. They did even try to upsale me anything. I’m still not sure whether it even happened or I hallucinated the whole thing. More

by CLAIREMONET2008 Verified Customer Verified Customer

Print

I always trust Orange Buick GMC for service I have continued taking my GMC vehicle to Orange Buick even after my husband passed away. I trust them to do the work right the first time and not to I have continued taking my GMC vehicle to Orange Buick even after my husband passed away. I trust them to do the work right the first time and not to suggest or perform unnecessary service. More

by Pinkshoelaces Verified Customer Verified Customer

Print

Quick, easy, and thorough. Wife dropped the Acadia Limited off with a list of items she wanted done / checked. They completed the service later in the day, and when she picked Wife dropped the Acadia Limited off with a list of items she wanted done / checked. They completed the service later in the day, and when she picked up, they went over the items by line item(s). She was very happy, which makes me happy! More

by Drag Racer 68 Verified Customer Verified Customer

Print

Another good result As usual my repair was done on a timely manner and done right. Bill Murdock kept me informed of the progress of the repairs and any suggestions of fu As usual my repair was done on a timely manner and done right. Bill Murdock kept me informed of the progress of the repairs and any suggestions of further needs. More

by mchamp1050 Verified Customer Verified Customer

Print