Bill Parks | Page 6

I have a great relationship with my service advisor Bill Parks. I respect his advice, I appreciate his explanations. I know he goes above and beyond for his customers. The work done by the technicians has b Parks. I respect his advice, I appreciate his explanations. I know he goes above and beyond for his customers. The work done by the technicians has been excellent- as I expected. I take my Explorer to the dealership regularly and they keep her running great. More

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The staff are very friendly and polite and professional. They service my vehicle in an acceptable time frame. They service my vehicle in an acceptable time frame. More

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I quickly remembered why I stopped coming to this dealership the moment I arrived. An advisor whose name was not listed among the employees, and whom I am apparently not allowed to accurately desc dealership the moment I arrived. An advisor whose name was not listed among the employees, and whom I am apparently not allowed to accurately describe due to the review filter, was engaged in a personal conversation with another customer who was already being assisted by a different service advisor. He knew I was waiting because he had already grabbed a tablet, yet he chose to finish his conversation before acknowledging me. What stood out even more was that two other employees stopped what they were doing to ask whether I had been helped. The advisor eventually came over and tried to justify his behavior by claiming he was helping “his” customer. That was simply not true. He was having a personal conversation with a customer who was already receiving assistance from another advisor. A new customer standing and waiting should have been the priority. What frustrated me most was not the delay itself, but the refusal to take accountability. I asked three separate times to have someone else assist me because I was tired of hearing excuses instead of a simple apology. On our way out, he sarcastically told my grandmother and me to “have a blessed day.” As someone who values faith, I believe humility and accountability should accompany those words. Fortunately, the advisor who ultimately assisted me handled everything professionally. He was respectful, courteous, and made my business feel valued. Unfortunately, this visit also reminded me why I stopped using this dealership years ago. I continue to encounter recommendations for services that appear unnecessary. During this visit, I was told I needed a transmission flush because the fluid was supposedly dirty and gummy. My transmission was rebuilt six months ago, meaning the fluid is essentially new. That recommendation immediately raised concerns. Additionally, my windshield wipers, which genuinely needed replacement, were apparently not identified during the inspection. I was also told that neither cabin nor engine air filters could be replaced because they were unavailable. My independent mechanic regularly sources parts through supplier relationships and credit accounts, so it is difficult to understand why a major Ford dealership could not obtain basic maintenance items. Filters are common wear items, not rare specialty parts. What further damaged my confidence was when the advisor attempted to prove his honesty by saying, “I could have told you I replaced them and you wouldn’t have known.” That is not reassuring. It comes across as suggesting customers are either uninformed or incapable of verifying work performed on their vehicles. In the end, I paid $159 for an oil change that used to cost $39.99 and that I have paid $79.99 for at other Ford dealerships. Higher prices can be justified by higher-quality service, attention to detail, and professionalism. In my experience, this location delivered the opposite. I will not be returning. I would rather make the drive elsewhere and deal with advisors who demonstrate better judgment, accountability, and respect for their customers. More

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My visit was great the service representative took fast and quick U didn’t have to wait to long and quick U didn’t have to wait to long More

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I was completely satisfied with the service I received on Monday from the dealership. My car was completed on time. Monday from the dealership. My car was completed on time. More

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Because I have been coming for 20 years and most of the time I have been receiving good professional service time I have been receiving good professional service More

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The only place I will take my cars for service, I have used this ford dealership before the name change used this ford dealership before the name change More

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The service is excellent. ..any problem I have with my vehicle I'll have taken care there. ..any problem I have with my vehicle I'll have taken care there. More

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Bill in service took care of everything . He had my Ford Explorer repaired in one day. Compliments to Bill and his team! He had my Ford Explorer repaired in one day. Compliments to Bill and his team! More

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I needed to bring my car in fir a recall. Bill Parks was the service writer that assisted me. The car was ready for pickup in less than 2 houes. Bill Parks was the service writer that assisted me. The car was ready for pickup in less than 2 houes. More

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