Tommy Mackey

Great service the guy who helped me was very detailed n helpful polite professional the service was fast n done properly Tommy Mackey helpful polite professional the service was fast n done properly Tommy Mackey More

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I absolutely love the complimentary pickup/drop-off option to get an oil change. It was incredibly convenient and the porters who took and brought back my car were so kind, especially Kam Williams. Hav option to get an oil change. It was incredibly convenient and the porters who took and brought back my car were so kind, especially Kam Williams. Having a rambunctious toddler at home who needed a nap, this service is a godsend. Don't ever get rid of it, Napleton Ford. The multi-point inspection notes and estimate were greatly appreciated as well. I'll definitely be back to this dealership. Tom Mackey & Dolores in service made the entire reservation and service flawless from start to finish. More

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Tommy in service is spectacular! He got me in & out for an oil change and tire rotation. He even got me an Uber to & from my haircut appointment! He got me in & out for an oil change and tire rotation. He even got me an Uber to & from my haircut appointment! More

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Very kind staff all around. I was surprised how fast my car was able to be seen. I was surprised how fast my car was able to be seen. More

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The service department staff at Napleton Ford is extremely helpful, informative, and professional. Kevin and Tom are the best, and kept me updated about the status of my vehicle!! I highly recommend extremely helpful, informative, and professional. Kevin and Tom are the best, and kept me updated about the status of my vehicle!! I highly recommend Napleton Ford’s Service Department! More

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The dealership is great with greeting you and giving you options on their vehicles. The dealership is also very clean with many many professional customer service reps. options on their vehicles. The dealership is also very clean with many many professional customer service reps. More

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The folks at Napleton Ford of Oak Lawn were very helpful and got my car up and running again at no cost. Highly recommend them! and got my car up and running again at no cost. Highly recommend them! More

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Service department customer service definitely needs work made appointment for recall part not available had to call back when I got home because they never made an appointment for following week. Went to se made appointment for recall part not available had to call back when I got home because they never made an appointment for following week. Went to second appointment and they took care of two customers that came in behind me while I stood there waiting More

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Tommy was professional and respectful. The service was completed correctly and in a timely manner. The follow up call after the text was appreciated. He even asked how my church event went The service was completed correctly and in a timely manner. The follow up call after the text was appreciated. He even asked how my church event went when I picked up my vehicle. Appreciate a service team that listens to their customer! More

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Ford in Oak Lawn has a strong and efficient team. I am very have with the services the Ford provides. Whether it’s an oil change or something with my battery I am always able to get an appointment fa I am very have with the services the Ford provides. Whether it’s an oil change or something with my battery I am always able to get an appointment fast and my car back fast as well! Thank you for being such a strong team and making me happy with all services! Check them out if you’re looking for help with your Ford vehicle. More

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