Tommy Mackey
Tommy Mackey at Napleton Ford of Oak Lawn

Tommy Mackey

Service Manager

Napleton Ford of Oak Lawn

6100 W 95th St
Oak Lawn, IL 60453

4.8
77 Reviews
4.8

77 Reviews

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Dealership Experience

1 yr, 2 mos

77 Reviews of Tommy Mackey

April 18, 2026

Dealership Rating
Employee Rating

Car was in for several recalls, was met by Bill Parks in the service department and he explained the entire process. Work was done and completed, was completely satisfied with Bill and his service expertise More

by GV
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Recommend Dealer
Yes

April 17, 2026

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The staff have always been attentive, pay attention to what I say and professional. Also dog friendly. More

by Louie
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Recommend Dealer
Yes

April 14, 2026

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The experience was fantastic. I was treated with the utmost respect.The service manager Tommy was the reason that I decided to buy a newer model and the sales person sealed the de More

by henrywilborn
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Recommend Dealer
Yes

Other Employees Tagged: Andrew Munson , Stephanie Fernandez

April 12, 2026

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They are very friendly and helpful. I purchased a ford with an AZ code and I’d go back there to but my next one, too More

by paul
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Recommend Dealer
Yes

April 10, 2026

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The dealership was very clean. Everyone at the dealership was very friendly. Definitely a five star experience. More

by yosemitemichael
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Recommend Dealer
Yes

April 10, 2026

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Great service but takes time to get your car back to you. Good communication and the service manager is great. More

by lLM
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Recommend Dealer
Yes

Other Employees Tagged: Timothy Harris

April 01, 2026

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Very helpful people very courteous friendly knew the answers about everything I asked I took care of my vehicle the right way and no issues at all More

by John Walowski
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Recommend Dealer
Yes

April 01, 2026

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If you're visiting this dealership, ask for TIM! He's Professional, kind and very knowledgeable!!! More

by Sharon.kerby
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Recommend Dealer
Yes

March 29, 2026

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Have Friendly people, clean dealership, nice people to do business with. I would buy another car from here. More

by mlwells924
Service Price Transparency
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Recommend Dealer
Yes

March 28, 2026

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Employee Rating

First time here for service. Westfield in Countryside wasn’t answering phones. Recall on 2019 Explorer was the reason. 1 call, had a date to bring it in, was told unable to bring More

by werinshades
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jake Pierson

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