Bill Severance
Bill Severance at White River Toyota

Bill Severance | Page 12

General Manager

White River Toyota

303 Sykes Mountain Avenue
White River Jct, VT 05001

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4.9
239 Reviews

Bill Severance was promoted to Sales Manager from a Sales and Leasing Consultant in June 2016. Bill Severance joined White River Toyota in May of 2013. When he is not in the showroom, he enjoys spending time with his wife Ana Paula and three boys Dylan, Nathan and, Ethan. Bill spent seventeen years in the restaurant and hospitality industry before joining the team. He attributes his ability to go above and beyond the call of duty for each his clients to spending so much time in a business that is so heavily effected by the customer experience. Come down to White River Toyota and tell Bill your wants and needs!

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4.9

239 Reviews

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239 Reviews of Bill Severance

June 10, 2021

Dealership Rating
Employee Rating

Hannah was extremely professional, pleasant and fun to deal with, as she kept us informed with emails, texts and calls all through our deal. She also has reached out later to check on details. She is a tr More

by PatC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hatch, Hannah Kilburn

Jun 10, 2021

White River Toyota responded

Pat, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with Hannah and our team to shop for your new Toyota, and that they have continued to be a resource for you after you brought your new vehicle home. We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Toyota!

May 15, 2021

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Employee Rating

This is my 3rd lease with White River Toyota. Marty was very professional, honest, kind, knowledgeable and very funny. I felt very comfortable working with him and knowing that I was getting the best I cou More

by gtn54
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hatch , Marty Adams

May 17, 2021

White River Toyota responded

Thank you for taking the time to share your feedback, and for your kind words for our team! We are so glad that you have continued to enjoy working with Marty, Bill and Chris, and that your most recent lease renewal went smoothly. We look forward to seeing you in the service department for your next scheduled maintenance visit, Until then, safe travels!

May 02, 2021

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Employee Rating

I've lost track of how many Toyota trucks I've bought in the last 40 years but it must be about a dozen. Most have been Tacomas. I've never had anything break or fail on any of them other than a blown headl More

by Toyota truck guy
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hatch , David Poginy

May 03, 2021

White River Toyota responded

Ted, Thank you for taking the time to share your feedback, and for your continued loyalty to White River Toyota! We are so glad to hear that you enjoyed working with David and Bill to shop for your newest Tacoma, and that everything went smoothly for you. We look forward to seeing you in the service department for your next schedule maintenance visit, Until then, safe travels and enjoy your new Tacoma!

April 12, 2021

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Great people. Very honest, pleasure to buy from. Gave me great appraisal, gave all the discounts that they could, gave great car. Definitely will be back. More

by jeepgrand22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hatch , Jonathan Roden

Apr 13, 2021

White River Toyota responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our team to shop for your new Toyota, and at that everything went smoothly for you! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!

April 01, 2021

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No pressure sales, very polite and beyond friendly. I would highly recommend White River Toyota to anybody looking for a new car, suv, or truck. I LOVE MY NEW TRUCK!!! More

by mattyp22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hatch , David Poginy

Apr 02, 2021

White River Toyota responded

Matt, Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our team, and of course that you are enjoying your new truck! We look forward to seeing you in the service department when it's time for your first scheduled maintenance visit, Until then, safe travels!

March 27, 2021

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Employee Rating

David Poginy was my sales guy.For a new sales rep he David Poginy was my sales guy. For a new sales rep he showed great customer service and cared about my situation I was in and got me into a vehicle I More

by Scott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marty Adams, David Poginy

Mar 30, 2021

White River Toyota responded

Scott, We are pleased to hear that you enjoyed working with David to shop for your new Toyota, and that he was able to help you find the perfect Toyota to fit your needs. We are, however, sorry to hear that overall, your experience with our staff was less-than-perfect. We would appreciate the opportunity to learn more about your visit, so that we can improve our processes in the future, in order to better serve our customers. We would like to invite you to contact our sales director, Ryan Denecker, if you wish you discuss the details of your visit in greater depth. He can be reached at (802) 865-8122. Again, thank you for your feedback, and we look forward to hearing from you

February 18, 2021

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Employee Rating

I worked with Sheldon and WRJ Toyota for several months going back and forth working towards a deal. They were more than fair and found a vehicle that fit my family’s needs. Thanks More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Snavely , Nate Ryll

Feb 22, 2021

White River Toyota responded

Anthony, Thank you for taking the time to share your feedback - We are so pleased to hear that you enjoyed working with Sheldon and our staff to find your new Toyota, and that they were able to help you navigate all the options to find the perfect fit for your family! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels!

December 31, 2020

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Employee Rating

I bought my Rav4 from this dealership this past summer. The customer service is excellent! Both on the sales floor and the service department. My sales person Zachery Roberts was the absolute best. Very ge More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Zach Roberts , Julia O'Brien

Dec 31, 2020

White River Toyota responded

Denise, Thank you for taking the time to share your feedback, and for your kind words! We are so pleased to hear that you enjoyed working with our staff, and they they were all able to make shopping for, bringing home and caring for your new RAV4 a smooth and enjoyable experience. We look forward to seeing you again! Until then, safe travels and keep enjoying your new RAV4!

December 14, 2020

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Employee Rating

Marty was excellent and I will highly recommend his services to others. He was very friendly, honest, and informative. Bill and Chris were also very helpful and accommodating. It was nice to be able More

by aztrep
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Hatch , Marty Adams

Dec 14, 2020

White River Toyota responded

Thank you for taking the time to share your feedback - We are so glad to hear that you enjoyed working with our staff to shop for your new Toyota, and the trip to White River Toyota was worth it! We hope to see you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Toyota!

December 08, 2020

Dealership Rating
Employee Rating

Best car buying experience of our lives. We did not feel pressured at all and in fact the team helped us consider things we wouldn't have thought of and ultimately saved us thousands. Jon Roden (salesman) More

by Bill
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Elliot, Jonathan Roden

Dec 08, 2020

White River Toyota responded

Bill, Thank you for taking the time to share your feedback, and for your kind words for our staff! We are so glad to hear that you enjoyed shopping for your new RAV4 with them, and that they were able to help you navigate all the options available, and find the perfect one for you! We look forward to seeing you in the service department for your first scheduled maintenance visit, Until then, safe travels and enjoy your new Toyota!

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