Bill Stoufer | Page 2

Disappointing and Contradictory Service Experience HORRIBLE customer service experience at Parks Gainesville Ford. I brought my 2022 Bronco Sport in to determine why multiple dash lights Experience HORRIBLE customer service experience at Parks Gainesville Ford. I brought my 2022 Bronco Sport in to determine why multiple dash lights were going off related to the AWD system. My Husband spoke directly with Bill, who told him the technician determined the issue was potentially damaged wiring from undercoating—which makes absolutely no sense, as the undercoating was done four years ago. Based on that explanation, I was quoted $1,600 for the repair. When I returned to pick up my vehicle, Cody told me the bill was over $2,000. I immediately pushed back, as I had only authorized a $1,600 repair. After questioning it, the invoice was mysteriously reduced by $200. I still ended up paying $1,800 out of pocket just to get my vehicle back. Afterward, I opened a grievance with Ford Corporate. A case was created, and after weeks of back-and-forth, it was denied—based on the dealership now claiming the wiring was chewed by rodents, which is a completely different diagnosis than what I was originally told and what my paperwork shows. Two totally conflicting explanations, shifting costs, and no accountability. The entire situation feels extremely fishy. I am a very loyal, long-time Ford customer, and I am beyond disappointed. I paid $1,800 and was left with nothing but confusion, frustration, and contradictory stories about what was supposedly wrong with my vehicle. This experience has seriously damaged my trust in this dealership. More

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At Parks Ford, we are always treated very well, and Bill Stoufer has been our go to guy for many years. Stoufer has been our go to guy for many years. More

by Morris Lancaster Verified Customer Verified Customer

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On time professional service just like always, always, always, always, always... just got to fifteen. always, always, always... just got to fifteen. More

by JDRENDER Verified Customer Verified Customer

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They let me know that recalls were available and got me in and out within two days. Everything went very smoothly. Bill kept me updated on progress with recalls and let me know as soon as it was completed. in and out within two days. Everything went very smoothly. Bill kept me updated on progress with recalls and let me know as soon as it was completed. More

by aclc80 Verified Customer Verified Customer

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Service always exceptional! Service Advisor Bill Stoufer is always very helpful & considerate of my needs! Service Advisor Bill Stoufer is always very helpful & considerate of my needs! More

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Bill has consistently provided excellent service for all of our fleet vehicle needs. Whether it is an issue that arises or routine maintenance, he has always been responsive and reliable in supporting our d of our fleet vehicle needs. Whether it is an issue that arises or routine maintenance, he has always been responsive and reliable in supporting our department. Donna has also been very helpful in the past with resolving any issues we have encountered. Thank you to the staff at Parks Ford of Gainesville for your continued support. More

by GPRATT1 Verified Customer Verified Customer

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Bill is the BEST! ! He always takes great care of me !! Bill is the BEST! ! He always takes great care of me !! Bill is the BEST! More

by FREDPRUITT47 Verified Customer Verified Customer

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The dealership its self is decent. It’s the employees that may it shine, friendly and knowledgable staff. It’s the employees that may it shine, friendly and knowledgable staff. More

by MELISSA.CHILDREE Verified Customer Verified Customer

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they are the best, i trust them completely and would tell everyone this is your ford dealership everyone this is your ford dealership More

by dixiepixie69 Verified Customer Verified Customer

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I brought my 2022 Ranger into service to be checked because it was occasionally not shifting into 1st gear correctly. It has approximately 33,650 mileage right now. Mr. Stoufer told me the 10 spd trans because it was occasionally not shifting into 1st gear correctly. It has approximately 33,650 mileage right now. Mr. Stoufer told me the 10 spd trans only had problems in the F150 and Bronco, the Rangers don't have the problem. Also, he said my truck was out of warranty so I would need to pay $99.95 to have it checked out. The mileage isn't above 36K and my three years was not over for another few days. Besides this is a power train issue. But I didn't argue. Bill said it might take several days because transmissions were very backed up. Checking on internet sites there are dozens of reports of 2019+ Rangers with the exact symptoms my truck has - reports of trucks having trans changed by dealer are numerous in the reports. By 11am I was called that my truck was done - nothing found. I could leave it more days to be checked if I wished to. A very frustrating visit and outcome to say the least. More

by fepper Verified Customer Verified Customer

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