Bill Stoufer | Page 29

Awesome Experience We highly recommend Mario Lutchman!!!! He listened and found us the Perfect truck and package....right off the trailer! He was extremely professiona We highly recommend Mario Lutchman!!!! He listened and found us the Perfect truck and package....right off the trailer! He was extremely professional and knowledgeable as well. More

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Out Standing service I started using the service depart in May '15. Bill Stoufer is the best service adviser that I have worked with. The dealer has fixed a hard to find I started using the service depart in May '15. Bill Stoufer is the best service adviser that I have worked with. The dealer has fixed a hard to find brake issue and a few other issues that I had with a 2009 F-150. Always let me know what was going on with the truck and what was required. More

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Parks Service is the Best Ever I am 66--have dealt with many dealers--all brands. Parks is the best--- Sales and Service !!! Dustin and Ronnie are Super! And Bill Stouffer in ser I am 66--have dealt with many dealers--all brands. Parks is the best--- Sales and Service !!! Dustin and Ronnie are Super! And Bill Stouffer in service is also! It is obvious that the Parks Team is dedicated to great customer service! They keep me coming back to Parks and Lincoln. More

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Great buying experience Mario is so helpful. They really are lucky to have him. Best salesman ever. Searched and found the vehicle like I wanted and got it from another de Mario is so helpful. They really are lucky to have him. Best salesman ever. Searched and found the vehicle like I wanted and got it from another dealer. More

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calls don't get returned Have made eight calls over the past two days leaving messages at various extencions in the service department. All I wanted was a return call or even Have made eight calls over the past two days leaving messages at various extencions in the service department. All I wanted was a return call or even a text giving me an update on the status of my car that was in for servicing. No calls were returned. I have been to many other Ford dealerships and have never had this experience. Does anyone at this dealer know how to return calls? More

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Terrible experience elsewhere corrected by Parks! After a 9-week wait for a vehicle my local Ford dealer supposedly ordered for me but could never provide an update for, I decided enough was enough an After a 9-week wait for a vehicle my local Ford dealer supposedly ordered for me but could never provide an update for, I decided enough was enough and reached out to Parks Ford in Gainesville. The internet sales team immediately sprang into action and got me in touch with Ian Peebles. Ian was tasked with a very tall order: Find me a 2015/16 Ford Fusion Energi Titanium with very specific trim levels, and get it to me in 30 hours. After visiting the dealer the next day and reviewing color options we knew what we were looking for and he went to work. Ian exhausted no less than 5 vehicles that kept selling right out from under us before he found my Guard Metallic and having a driver travel 377 miles one-way to retrieve it for me. I came back the next day and spent 5 hours with Ian, Cedric and Jorge to finalize my purchase. When they realized the other departments were closed they extended an offer of two tanks of gas, a detail and more due to not being able to give me a "perfect delivery." Having done my research and been reading up on the car for 9 weeks after attempting to order it through the first dealer, I knew most everything about the vehicle already so it wasn't even truly necessary but appreciated nonetheless. I returned the next week and they installed the protective coating, performed my detail, fixed a tire I was having issues with, gave me Nitrogren in all tires for free, and filled my tank. Also, every time I go they make sure to plug my vehicle in if it is not being actively worked on. I cannot speak highly enough of Ian. I have been able to text him with questions and concerns and he always gets back to me quickly. I am the Store Manager of a corporate AT&T store and have been raving about my experience to any coworker or customer who will listen. Well done Ian and crew! More

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Traded cars. Excellent customer service. Our salesman Ian Peebles was very helpful in explaining every detail of our new car, he was very courteous and friendly th Excellent customer service. Our salesman Ian Peebles was very helpful in explaining every detail of our new car, he was very courteous and friendly throughout the process. Matt Chesonis, in the finance dept was also very friendly, explaining some of the options we had for other services. I especially liked the way the car was delivered to us, in a show room atmosphere. We would recommend this dealership to anyone looking for a new car. More

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Out of state purchase While in the dealership for another reason, and being in the market for a new truck, I was looking at the new ones when Brent Russell approached. I wa While in the dealership for another reason, and being in the market for a new truck, I was looking at the new ones when Brent Russell approached. I was really lucky he did. He was very knowledgable of his product and gave me excellent service. He was very patient and thoroughly explained all my options. Everything he said he would do, he did and more. He made buying my new F-150 painless. Tom Sent from my iPad Tom Sent from my iPad More

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Overall rating of Parks Lincoln-Ford of Gainesville,FL I have always been treated with courtesy,professionalism and also as a part of Parks Lincoln-Ford's "Family".My experience yesterday,April 28th,2014 w I have always been treated with courtesy,professionalism and also as a part of Parks Lincoln-Ford's "Family".My experience yesterday,April 28th,2014 was no exception when I leased a 2013 Lincoln MKZ(new) from Mr. Greg Cox,Sales. Greg and Jackie and all the staff were very methodical and efficient in their explanation on the details of my new vehicle,and also clearing the paperwork that included switching titles,insurance with Donna Mann Agency of State Farm,etc. The technology since purchasing my 2006 Mercury Milan from Gainesville Lincoln-Ford-Mercury took giant leaps and bounds...literally! I drove away confident that I had made a good lease agreement and will definitely be back again in the future to up-grade my Lincoln MKZ. I would highly recommend both the sales & service dept's! More

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Sebastian was very knowledgeable and friendly. It was a very good experience. This is my first new Ford purchase and I hope it is a good experience. very good experience. This is my first new Ford purchase and I hope it is a good experience. More

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