Bill Stoufer | Page 28

Service Department We are a small business and have taken our fleet trucks to Parks service center for routine maintenance and repairs regularly for many years. Because We are a small business and have taken our fleet trucks to Parks service center for routine maintenance and repairs regularly for many years. Because we cannot afford to have a truck out of service for lengthy time periods, we take good care of our vehicles. Recently, the service has been sub-par, to say the least. Service Rep. Gus acted annoyed when we would call or drop off a vehicle, and once, let one of our trucks sit for almost a week because he hadn’t bothered to call us to authorize the repairs. When were handed over to Service Rep. Bill, he agreed to wash the outside of our vehicles every time we bring them in for service. That only happened once. Our most recent issue with Parks service center was the last straw. Parks repeatedly misdiagnosed an issue surrounding a code relating to one if our truck's turbo chargers. We brought the truck back to them every couple of weeks for about 6 months. Every time, they said they fixed it, but it would continue to generate a code, and even caused our fuel mileage to plummet. Parks finally decided the turbo needed to be replaced. On Tuesday, they informed us the turbo was on backorder, but it should be in by Friday. The part was shipped to the wrong address and did not arrive on Friday. We had to call multiple times, sit on hold for literally hours, leave voicemails with no return calls, and make physical visits to get updates or information on when we could expect to have our truck back. I called multiple times trying to contact Bill, and he was always with another customer or on a conference call. I asked to speak with the service manager, Tracy, multiple times and never got to speak with him because he was too busy. When I went into Parks and asked to see Tracy, they paged him and radioed him, but he never came out the entire 30 minutes I stood there. I went in on the following Friday to try to get an update, and was told by Eric, because Bill would not acknowledge my presence, that the part was scheduled to be delivered that afternoon. Eric was upset that Bill had not shipped the part overnight and assured me that it would be done over the weekend so we could pick up the truck on Monday. I asked him if he could please keep me updated on the status so that I could schedule the next weeks’ workload accordingly. I never heard back from him. I called Eric Saturday morning, but he did not answer. I called the service center and was told that there was no certified mechanic on duty so they didn’t know why I was told the work would be done. At this point we had lost all hope of having our truck back in rotation on Monday. I called Parks at 7AM on Monday and couldn’t get through to any of the service managers. Four hours later, I called again, and finally got to speak with Bill, who told us that it would be done Tuesday morning. Come Tuesday morning, they told us that a clamp was giving them problems during the install and the truck would be ready later that day. Bill called that afternoon, and we ended up picking the truck up on Wednesday morning. We voiced our concerns to Bill, but he only wanted to complete the transaction and get us out of there. The truck was filthy, had been sitting there over two weeks and they didn't even run it through the carwash. He knocked $400 off the repair which was only a reimbursement of the last unnecessary repair. Other than that, he did not offer any discount on the labor or ask us what they could do to keep our business. To sum things up, we still never heard a word from the service manager, although he walked in and out of the service desk area multiple times while we were there, and clearly understood we were dissatisfied. Parks lack of communication and poor service is what ultimately ended our long-time relationship with them. We expected calls from Parks and vows to remedy the situation, but we’ve heard nothing. We are gladly taking our vehicles elsewhere for service. More

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2018 Focus Matt provides excellent customer service. I plan to return to see him for my next purchase. I highly recommend him. Parks service is excellent as well Matt provides excellent customer service. I plan to return to see him for my next purchase. I highly recommend him. Parks service is excellent as well. More

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Excellent service Always treats my wife and I like family . Rudy Porter helped sold our last two cars and he has always been professional attentive and patient , a long Always treats my wife and I like family . Rudy Porter helped sold our last two cars and he has always been professional attentive and patient , a long with Matt Chesonis he always makes sure we are getting the best ! More

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Awesome Experience We highly recommend Mario Lutchman!!!! He listened and found us the Perfect truck and package....right off the trailer! He was extremely professiona We highly recommend Mario Lutchman!!!! He listened and found us the Perfect truck and package....right off the trailer! He was extremely professional and knowledgeable as well. More

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Out Standing service I started using the service depart in May '15. Bill Stoufer is the best service adviser that I have worked with. The dealer has fixed a hard to find I started using the service depart in May '15. Bill Stoufer is the best service adviser that I have worked with. The dealer has fixed a hard to find brake issue and a few other issues that I had with a 2009 F-150. Always let me know what was going on with the truck and what was required. More

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Parks Service is the Best Ever I am 66--have dealt with many dealers--all brands. Parks is the best--- Sales and Service !!! Dustin and Ronnie are Super! And Bill Stouffer in ser I am 66--have dealt with many dealers--all brands. Parks is the best--- Sales and Service !!! Dustin and Ronnie are Super! And Bill Stouffer in service is also! It is obvious that the Parks Team is dedicated to great customer service! They keep me coming back to Parks and Lincoln. More

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Great buying experience Mario is so helpful. They really are lucky to have him. Best salesman ever. Searched and found the vehicle like I wanted and got it from another de Mario is so helpful. They really are lucky to have him. Best salesman ever. Searched and found the vehicle like I wanted and got it from another dealer. More

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calls don't get returned Have made eight calls over the past two days leaving messages at various extencions in the service department. All I wanted was a return call or even Have made eight calls over the past two days leaving messages at various extencions in the service department. All I wanted was a return call or even a text giving me an update on the status of my car that was in for servicing. No calls were returned. I have been to many other Ford dealerships and have never had this experience. Does anyone at this dealer know how to return calls? More

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Terrible experience elsewhere corrected by Parks! After a 9-week wait for a vehicle my local Ford dealer supposedly ordered for me but could never provide an update for, I decided enough was enough an After a 9-week wait for a vehicle my local Ford dealer supposedly ordered for me but could never provide an update for, I decided enough was enough and reached out to Parks Ford in Gainesville. The internet sales team immediately sprang into action and got me in touch with Ian Peebles. Ian was tasked with a very tall order: Find me a 2015/16 Ford Fusion Energi Titanium with very specific trim levels, and get it to me in 30 hours. After visiting the dealer the next day and reviewing color options we knew what we were looking for and he went to work. Ian exhausted no less than 5 vehicles that kept selling right out from under us before he found my Guard Metallic and having a driver travel 377 miles one-way to retrieve it for me. I came back the next day and spent 5 hours with Ian, Cedric and Jorge to finalize my purchase. When they realized the other departments were closed they extended an offer of two tanks of gas, a detail and more due to not being able to give me a "perfect delivery." Having done my research and been reading up on the car for 9 weeks after attempting to order it through the first dealer, I knew most everything about the vehicle already so it wasn't even truly necessary but appreciated nonetheless. I returned the next week and they installed the protective coating, performed my detail, fixed a tire I was having issues with, gave me Nitrogren in all tires for free, and filled my tank. Also, every time I go they make sure to plug my vehicle in if it is not being actively worked on. I cannot speak highly enough of Ian. I have been able to text him with questions and concerns and he always gets back to me quickly. I am the Store Manager of a corporate AT&T store and have been raving about my experience to any coworker or customer who will listen. Well done Ian and crew! More

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Traded cars. Excellent customer service. Our salesman Ian Peebles was very helpful in explaining every detail of our new car, he was very courteous and friendly th Excellent customer service. Our salesman Ian Peebles was very helpful in explaining every detail of our new car, he was very courteous and friendly throughout the process. Matt Chesonis, in the finance dept was also very friendly, explaining some of the options we had for other services. I especially liked the way the car was delivered to us, in a show room atmosphere. We would recommend this dealership to anyone looking for a new car. More

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