Bill Stoufer | Page 28

Hire more people like Bill. Hire more people like Bill Hire more people like Bill. Hire more people like Bill Hire more people like Bill. More

by MRESNICKg Verified Customer Verified Customer

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The work was done in a timely fashion and taking ownership of a mistake commutes while fixing a recall. ownership of a mistake commutes while fixing a recall. More

by srsliteacher Verified Customer Verified Customer

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Bill was very professional. Bill arranged an Uber for me to and from work without hesitation. As a matter of fact, each person I encountered was very friendly. I’ve had my veh Bill arranged an Uber for me to and from work without hesitation. As a matter of fact, each person I encountered was very friendly. I’ve had my vehicle serviced several times now and wouldn’t use any other Ford dealership. More

by Patty N Verified Customer Verified Customer

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Bill Stoufer remains the consummate professional and he works to get my service done quickly and thoroughly. works to get my service done quickly and thoroughly. More

by Tim Verified Customer Verified Customer

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Very helpful and good, quick service. Bill always does an excellent job. I like the pickup and delivery service. Thank you! Bill always does an excellent job. I like the pickup and delivery service. Thank you! More

by ALCYPHERS4 Verified Customer Verified Customer

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Bill Stouffer and Dana Broderson have served me well for many years. The bottom line is I feel save in my car! many years. The bottom line is I feel save in my car! More

by VRIEB Verified Customer Verified Customer

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What I really like about Bill, he will explain, in words I understand, the maintenance issue. He is always.plesant. I feel like I am a person and not just another customer. I understand, the maintenance issue. He is always.plesant. I feel like I am a person and not just another customer. More

by jocyndawright Verified Customer Verified Customer

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Bill has been my service tech for almost 2 decades and he is absolutely the best is absolutely the best More

by roudels Verified Customer Verified Customer

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My mustang had a recall on it for the wiring harness on the back up camera. Scheduled an appointment 3 weeks prior for 8:30am. The morning of I drop my car off and I’m asked if I had a ride home and I resp the back up camera. Scheduled an appointment 3 weeks prior for 8:30am. The morning of I drop my car off and I’m asked if I had a ride home and I responded with no I don’t, how long is it going to take. Service advisor had no time frame to give or plan what so ever for my vehicle. Even informed the car could have to stay over night. I was not aware of that at all prior to my appointment. No time to plan for it. I don’t receive a call until 1:30pm that afternoon to inform me there was no issue with my camera and it was good to go. I was not fond of that answer because I specifically told the service team 3 weeks prior to my appointment my back up camera was glitching or leaving a black screen saying to contact dealership. Service advisor said well that was not said to us in the morning. I informed the individual I made you guys aware of it 3 weeks ago, should have took note of the issue. The service team barely had any clue about what the recall was about. Advisor said well that’s an aback up camera issue not a wiring issue. I told him recall clearly states back up camera and wiring harness. Service advisor informs me he will talk to his tech again and give me a call back. About 2 hours later I call for an update and front desk can not get a hold of the service department. After 3 hours of waiting I finally get a call back from service and I’m informed that the back up camera issue did occur and that it was the wiring harness. He said they had a wiring harness in stock but that they had to keep the car overnight to complete the job. Told me it would get started night of and be finished next morning. Advisor then had no plan or estimate of my car being done for the next morning. Now I was without a car for a whole day plus who knows how long for the next day. Service team was terrible and did not seem to want to work on my vehicle. It seems absurd to take all day and a next day just to check and replace a wiring harness. Will not be back. Very unhappy with the unpreparedness and last minute info. My appointment was specifically booked 3 weeks prior because they were busy. They should’ve been ready for my vehicle after 3 weeks of a scheduled appointment. More

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Quality customer service I have been taking my F150 to Parks since 2015 and have been satisfied with my service work done by this dealer. Bill has been my service advisor and I have been taking my F150 to Parks since 2015 and have been satisfied with my service work done by this dealer. Bill has been my service advisor and he makes the difference always follows up on issues and keeps me informed. Due to my drive distance he gets me in and out with minimal waiting time. Good at what he does and always keeping customer satisfaction in mind. More

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