Bill Winter | Page 2

On Monday, July 26th I financed a 2019 Jeep Wrangler. This deal was made through your salesman, Mitch. Upon taking possession of the vehicle, I discovered that it was not only uninspected and unserviced This deal was made through your salesman, Mitch. Upon taking possession of the vehicle, I discovered that it was not only uninspected and unserviced by your team-- key features were also non-functional due to being completely broken. I asked Mitch to show myself and my partner how to remove the rag top-- he stated he didn't know how and that he would ask someone from the garage to help. He came back once papers were signed and advised that no one was available to show me and that I can just 'youtube' it. I entered the vehicle to drive off the lot and noticed the change oil light was on and that the inspections and emissions had expired in June. I went back into the dealership to speak with Mitch about this and he stated that the garage just didn't put the stickers on and I can come back tomorrow and that it had been inspected. Once the vehicle was at my home, I attempted to remove the ragtop and discovered the top rails that permit the top to slide were completely broken off. I took pictures of the damage and found the pieces wedged partly under the back seat. I returned this vehicle the next day and spoke with the service manager who stated that no, the car hadn't been inspected when it was sold. This is remarkably concerning and when my partner and I came back to speak with the service manager and Mitch we received a plethora of excuses in regard to this matter, one being that it was a combination of a new salesman and sales manager that lead to this occurring-- but I'm well aware that Mitch worked for Day Subaru prior to starting his career at this dealership. I also feel like I have been lied to about the safety and condition this Jeep is in. I sincerely hope that South Hills Jeep Chrysler Dodge does not practice selling/financing uninspected vehicles and that your staff is well aware of what Pennsylvania law requires of road-worthy vehicles. When I emailed my concern to general manager Bill Winter on August 7th, I received no reply. I love my new Jeep but my experience with South Hill Jeep has been terrible and I would not only never want to return there but would actively deter any friends, family, or acquaintances from shopping there. More

by Td86 Verified Customer Verified Customer

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They are very responsive to my needs and find vehicles in the system. Also they watch and make sure I get all the current incentives. the system. Also they watch and make sure I get all the current incentives. More

by Rickck.diffendal Verified Customer Verified Customer

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The salesman Charlie was very knowledgeable and had a very positive approach. The trade value of my car was a very competitive offer. The deal was very clear and was easy. very positive approach. The trade value of my car was a very competitive offer. The deal was very clear and was easy. More

by 4donmc Verified Customer Verified Customer

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The dealership is great. They were handcuffed by Chrysler’s greed in “just in time” parts delivery. I waited six months for a car. Despite all of us questioning when the car would be ready, Chrysler Chrysler’s greed in “just in time” parts delivery. I waited six months for a car. Despite all of us questioning when the car would be ready, Chrysler lied. There was an app to see where the car was in production. Chrysler eliminated the data base for customers. More

by athomascooper Verified Customer Verified Customer

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This was an excellent experience! Working with Dave was wonderful. Gave the right amount of information without hounding me for an answer. Absolutely perfect experience!! Thank you thank you thank you!!! wonderful. Gave the right amount of information without hounding me for an answer. Absolutely perfect experience!! Thank you thank you thank you!!! More

by Dawn Smith Verified Customer Verified Customer

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Always the best experience! Andy was the best salesman throughout the entire process. Would recommend to anyone looking for a vehicle or service. True professionals throughout the entire process. Would recommend to anyone looking for a vehicle or service. True professionals More

by m.kelly1 Verified Customer Verified Customer

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South hills Chrysler is awesome got my vehicle in and out as promised. Geno brown went above and beyond with everything about my vehicle. Thanks dodge service I’ll be returning as promised. Geno brown went above and beyond with everything about my vehicle. Thanks dodge service I’ll be returning More

by hof3870 Verified Customer Verified Customer

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There are .7 Jeeps in my family. All bought at South Hills. I think it’s safe to say we’ve been pleased with the relationship. Hills. I think it’s safe to say we’ve been pleased with the relationship. More

by steigerwaldj Verified Customer Verified Customer

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Not good A/c was broken even though I was told the car was thoroughly checked. Rims where badly painted without being sanded. So the paint peals right off. A/c was broken even though I was told the car was thoroughly checked. Rims where badly painted without being sanded. So the paint peals right off. More

by stuwargo Verified Customer Verified Customer

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Not just a Jeep The Jeep the we got could have been purchased anywhere, but I went to South Hills CDJRF because I wanted an honest dealer. They made the buying exper The Jeep the we got could have been purchased anywhere, but I went to South Hills CDJRF because I wanted an honest dealer. They made the buying experience an amazing one. From answering any and all questions, to making sure we were happy! After all, my Jeep is now part of my family, and South Hills CDJRF is like family too! More

by john1361 Verified Customer Verified Customer

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