Bill Winter | Page 3

Repairing their “repairs” after 4+ chances Can I give them zero stars? Brought my Jeep in for a water pump replacement. They didn’t put the radiator cap back on in the process. Unknowingly drov Can I give them zero stars? Brought my Jeep in for a water pump replacement. They didn’t put the radiator cap back on in the process. Unknowingly drove my “newly repaired” Jeep to dinner and came out to find all the coolant on the ground. Since there wasn’t coolant left I had to tow it back to the dealership. When I picked it up the second time I noticed they over-filled the coolant reservoir. When I took some coolant out I noticed they had used the wrong coolant to refill the system (mixed purple OAT in with my pink HOAT coolant). So I had to take it back a third time. For everyones information this mistake can cause head gasket failure (a $2000+ repair). When I took it in a third time the service writer (Alex) was extremely rude and told me I didn’t know what I was talking about. After getting another opinion from parts they found out I was right. Also told Alex I did NOT want technician 621 to repair my vehicle as he has screwed up twice and I was worried about him screwing up again (or seeking retribution for me finding his screw-ups). Got the system flushed and hoped that would be the end of it. Got my vehicle back that day to find not only had technician 621 worked on my vehicle against my wishes but they performed UNAUTHORIZED repairs. They did a recall and put dirty hand prints all through the interior of my car without asking for authorization. I just took my car home, deep cleaned the interior, and hoped that was the end of it. Finally, while doing my own oil change about 2-3 weeks after the repairs I found out they did not put all the bolts back in after doing one of the previous “repairs”. When I went in for a FOURTH visit to address the missing bolts Alex, the service writer, accused me of sabotaging my personal vehicle this time. When trying to talk to the service manager (there have been 3 people claim to be the service manager through this whole ordeal, first Bill, the Ed, then Dan) they basically told me more lies about how it wasn’t their fault. Spoke to the owner (Larry) and he didn’t care about any of this. Do yourself a favor and stay away. Your Jeep is likely to come out with all sorts of damage and issues that unless you’re a Jeep expert you won’t catch until its too late. Since they won’t take accountability for simple missing bolts don’t bet on them owning up for that $2000+ head gasket repair they cause... More

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Service team run around It all starts when your vehicle is not operating like it should an you think you have bumper to bumper warranty. Apparently The Technician an Service It all starts when your vehicle is not operating like it should an you think you have bumper to bumper warranty. Apparently The Technician an Service team is screwed if the computer doesn’t tell them what is wrong. So the the cure is to replace things that really don’t have anything to do with the problem. Then tell you to wait cause there flying in an engineer to look at problem to a month later get a phone call saying there district manager duck says there not doing anything about it. I would expect this to be the other way around but looks like there leadership is horrible. Thanks a lot I now have a $60,000 truck is not safe. I Will never ever look at a Chrysler again. As for everyone involved remember what comes around goes around! More

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great service department Professional workmanship and friendly personnel. Employees in the sales department and the service department have always been attentive to our needs, Professional workmanship and friendly personnel. Employees in the sales department and the service department have always been attentive to our needs, We appreciate all of them. More

by babojustinest65 Verified Customer Verified Customer

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