Billy (BadBoyBil) Arndt | Page 14

OMG!!! Can you say BOZARD?They ROCK the house with customer service. Tom Krell, you are the MAN. You listened to what I needed,wanted and made it work for me. I have had my 2013 Ford fiesta for 24 hrs customer service. Tom Krell, you are the MAN. You listened to what I needed,wanted and made it work for me. I have had my 2013 Ford fiesta for 24 hrs and I love it. I always thought BOZARD, that rinky, dinky place no way would I go there. I was told to go see billy Arndt, that he would take care of me. Great guy, great experience. From billy, he took me to Tom Krell to get the ball rolling on paper work. I have to be honest, i didn't think you guys could do it. When you told me everything was set and approved come get your new car. What a sigh of relief...:) I must of told 20 people since I woke up this morning. What a great experience. This Boston gal doesn't Please easily. I will be a return customer.5 stars across the board. More

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From the moment my wife and I met Chase Burnett, our experience was positive and painless. Chase showed us what used trucks were available and then we began discussing new trucks. Chase then introduced experience was positive and painless. Chase showed us what used trucks were available and then we began discussing new trucks. Chase then introduced us to TJ Bernal, again another positive experience. Both gentleman were energetic, knowledgeable in their products and motivated to make a deal. TJ was honest and upfront about what he could do for my wife and I. Chase introduced me to Ronnie Sherling and we began sharing past Military stories. Again, this was smart on Chase's side. This conversation took my mind off being hungry and having been at the dealership for over four hours. The F&I gentleman came over and introduced himself as Matt Tudor. He was personable and asked us several questions pertaining to payments, length of terms and then told us it would only be a bit longer and we'll be signing papers. As a person that formally worked in the car sales industry, it's wonderful to see the car sales process evolve into a pleasant experience and not one of dread and remorse. As a Combat Veteran of 25+ years, a recent retiree from the Army and a native of St. Augustine; I'm proud to say this is my first Ford truck and the nicest vehicle my wife and I have ever owned. I look forward to being a part of the Bozard family in the future. The dealership, sales and finance people my wife and I worked with were wonderful. We just had our windows tinted and Billy has just made us another appointment for 14 December 2013 for our spray liner to be put in. Again, efficient, professional and polite. I hope everyone realizes this is a unique dealership to have this kind of operation that overwhelmingly people are happy where they work and it shows. More

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My wife and I were pleasantly surprised with the experience of trading in an existing truck and purchasing a new truck. We never felt pressured as we have in with other car dealers in the past and w experience of trading in an existing truck and purchasing a new truck. We never felt pressured as we have in with other car dealers in the past and we were pleased with the value given for our used truck and we were comfortable with the price paid for the new truck. Justin Fisher made the process enjoyable. More

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Hello My name is Mark Young I purchased a used vehicle Hello My name is Mark Young I purchased a used vehicle from Bozard Ford. I am rating this dealership a Five in all area from stepping on the proper Hello My name is Mark Young I purchased a used vehicle from Bozard Ford. I am rating this dealership a Five in all area from stepping on the property to leaving as I was treated the way my company Publix Super Markets Inc. treats their customers with respect, dignity and a complete care for the customers needs. Everyone knew how to treat the customer with a smile a hand shake and always asking if my needs were being meet. Chase Burnett was our sales man who was very courteous and paid attention to our needs. Always had a smile and never tried to oversell us or move us up in price range. He understood our needs and worked hard to make us happy. I urge you to see this young man for a vehicle. He is always available and provides the proper feedback while paying close attention to your needs. Bob Hewit was the Sale Directer who never lost site of our needs and was very customer focused. He helped pull the deal together that meet our needs while being courteous.. You know how you can sit there four hours climbing the ladders of approvers Bob was the only person and he spoke directly to me and didn't make Chase run back and fourth like a dog fetching a stick for us. Chase and Bob made the deal happen. Bob even greeted me several days later when some we owe items needed to be completed with a smile, handshake and knew my name. AJ Miller is an great finance man I expected the push to by an warranty, high interest that was sold to a bank so the dealership made more money. I received everything but that kind of treatment, real honest friendly treatment and a rate comparable to my credit union. Billy Ardnt - AKA I call him Billy Bozard because he just kept on with the Bozard experience. We had a few We Owe items that needed to be taken care of and those were completed. But beyond my expectations Billy's team went through all points on this used vehicle and took care of all Items, we even worked out a far market price to have the other two tires replaced. Courteous, caring, concerned for my familys safety to drive an vehicle that was very road worthy and safe is what he provides to the service side of Bozard. He always answered my phone or text messages always with a care in his voice, you could feel his smile through the phone. I have to gave the whole team a five on everything because I feel they deserve it. Courteous, caring, and old time customer service with a smile and a handshake is what I appreciate and they produced it. Like my company Publix Super Markets Inc. customer service is the main focus. Also like Publix, Bozard is the cleanest establishment. From the lot to the garage it was a clean environment and when you provide premier product, sales and experience that's a winning combination no other dealership can match. As long as I am in this area even though I live in Orange Park Bozard will be my go to team for vehicles either new or used. Thank you Guys for making this buying experience, easy, enjoyable and cost effective. My wife was equally impressed and wants to make a deal on the Toyota Senna. Smile Chase thanks again for kicking this experience off the correct way so we could make a deal happen, see you all soon I hope. Thanks Mark Young More

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I and my wife went into Bozard Ford to look at their used car selection. I had looked online ahead of time I narrowed it down to a handful of cars and trucks that we would like to see in our price and featur car selection. I had looked online ahead of time I narrowed it down to a handful of cars and trucks that we would like to see in our price and feature range. Luis [Crespo] took the time to show us exactly what we wanted to see, and also presented a couple of other options in our price/feature range. He wasn't pushy or insistent in any way what-so-ever. He answered all of our questions and gave us options, which is exactly why we ended up buying from him and Bozard Ford. We are very pleased with our experience and will definitely return for our future car or truck purchases. Terry was great at getting the paperwork together [I brought in outside financing] and Billy is doing fantastic at getting me the final touches to our Certified Used [nearly brand new] 2013 Ford F-150. More

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My wife and I needed to replace her car, so we went to Bozard Ford. I have purchased 2 other vehicles from them in the past 2 years. As in my past 2 experience's with the Bozard Ford family, they were ver Bozard Ford. I have purchased 2 other vehicles from them in the past 2 years. As in my past 2 experience's with the Bozard Ford family, they were very kind and very very helpful in all stages associated with the vehicle purchase. From the salesman all the way thru to the finance manager and the tech assistant (who helped us "Sync" the phone) and explained the other creature comforts inside the vehicle. Everybody was very helpful and made sure we were completely satisfied before we left the dealership.. I am and always have been a "Ford Guy" and anytime I need a new vehicle, "Bozard Ford" will be the "only place" I purchase my future cars and trucks.... More

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I bought a Ford explorer 2006 the second week I had it the transmission started acting funny. I did not by a extended warranty do to my budget so I called to see if there was a 30 day warranty I was tol the transmission started acting funny. I did not by a extended warranty do to my budget so I called to see if there was a 30 day warranty I was told yes there was , so I drove down on Sat they were not able to look at it that day was told to bring it back during the week. My salesMan Andy Harris call me Monday and told me he would get the service Department to call me to set up a time which they did. I called Mr. Harris back to see if I could get something to drive he said he would have to check Mr. Harris called me back and it would be taken care off. I drove back down on Wednesday dropped off my truck they got me a truck to drive and called me Thursday afternoon to let me know mine was ready, there was a issue and that it had been fixed. I picked my truck up Friday morning the issue had been fixed and they had also top off my gas. Thank You Andy Harris and the Service Department Billy ,and there were several others and the Enterprise Lady . Thank you all for all you done and fixing the issue. All of this was done at no cost to me. More

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I had my family with me and came in looking for a new truck and meet jay. he was very helpfull in the choice i made in the truck i purchased. he told me all the advantages to buying a certified pre owend truck and meet jay. he was very helpfull in the choice i made in the truck i purchased. he told me all the advantages to buying a certified pre owend truck .the financing department meet all my needs in the payment i was looking for.while the deal was going through Jay let my little girls watch a movie which was very helpful in keeping them ocuppied.I have been buying from bozard since 1999 this is were my last 2 trucks came from and now number 3. sincerly , paul L ps. BOZARD FORD has showed me the family friendly enviroment that i come to expext from them. More

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All we have ever bought is Fords, but never from Bozard. This was our first purchase there and it was a great experience. Stephen was awesome and I will definitely send people to him. Thanks again. Savan This was our first purchase there and it was a great experience. Stephen was awesome and I will definitely send people to him. Thanks again. Savannah Sims More

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Came in with a smashed passenger side window. Marcia and the staff worked together so that I was only without my car for one day. They even convinced the tint guy to come in on an off day for tinting servic the staff worked together so that I was only without my car for one day. They even convinced the tint guy to come in on an off day for tinting service. I recommend Bozard Ford to all my friends for sales and service. They are the best in the area, hands down. More

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