Billy Delgado

Crest Volvo Cars responded

Thank you for your review! We're thrilled to hear about your outstanding experience with Billy. It means so much that you found our approach respectful and attentive to your needs. Your willingness to travel from Katy speaks volumes about the service you received, and we're honored to have exceeded your expectations!

Crest Volvo Cars responded

We are delighted to hear about your wonderful experience with our team. It sounds like you received exactly the kind of attentive service we strive to provide - someone who truly listened to your needs and guided you toward the right choice. Having a knowledgeable team member who can discuss various vehicle options while maintaining that welcoming, easy-going approach makes all the difference in finding the perfect car. Your feedback about the expertise and approachable style really means a lot to us at Crest Volvo Cars. We're thrilled you felt confident in your decision and had such a positive experience throughout the process.

Crest Volvo Cars responded

We greatly appreciate your wonderful feedback about your EX90 purchase experience. It's fantastic to hear that you found the transaction to be smooth and felt you received excellent value. We're delighted that your experience met your expectations so well. Your positive comments about the early interactions with our service team are encouraging, and we look forward to continuing to provide you with outstanding support for your new vehicle. Thank you for choosing us and for taking the time to share your experience.

Crest Volvo Cars responded

Thank you for taking the time to share your experience with us. We're thrilled to hear that your car purchasing journey was so positive from start to finish. It's wonderful to know that our team made the entire process from the vehicle demonstration through the test drive and financing feel welcoming and friendly. We take great pride in providing polite and professional service that makes our customers feel valued throughout their experience. Your feedback about how inviting the whole process felt means a great deal to us and reinforces our commitment to excellent customer service.

Crest Volvo Cars responded

We appreciate you bringing this to our attention and understand how discouraging it can be to feel unheard when seeking assistance. Our team’s intention is to provide clear guidance and timely support, especially when warranties are involved. Your feedback helps us identify opportunities to strengthen communication and follow-through. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.com so we can help address this with you.

Crest Volvo Cars responded

Thank you for the wonderful review! We're thrilled that Billy and Jorge provided exceptional service and made your experience so positive. Your recommendation to friends looking for a Volvo means the world to us. We look forward to serving you and your friends with the same excellent care in the future.

Crest Volvo Cars responded

Thank you for sharing your wonderful experience with us, Vanessa! We are thrilled to hear that you enjoyed working with Billy and found him to be both kind and professional during your purchase. It means so much to know that your first experience with Volvo exceeded your expectations. We are delighted that Billy took the time to introduce you to our service team and show you all the important locations you would need. Your recommendation truly warms our hearts. We look forward to continuing to provide you with exceptional service for years to come.

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled that Billy provided exceptional guidance and helped you find the right vehicle. Your positive experience means so much to us at Crest Volvo Cars, and we look forward to serving you again.

Crest Volvo Cars responded

Thank you for taking the time to provide feedback about your experience with our team. We understand that working with professional and approachable staff members makes a significant difference in your car buying journey. It's wonderful to hear that you found the service easy and that you chose to return for another business opportunity with us. Your continued trust means a great deal to our team at Crest Volvo Cars, and we appreciate customers like you who value the professional approach we strive to maintain. We are, however, concerned to see that you are not fully satisfied with your experience, and we would like to learn more about what we could have improved upon. At your earliest convenience, please reach out to Duncan McPhail, our General Manager, at Dmcphail@vtaig.com. We look forward to hearing from you.

Crest Volvo Cars responded

We are elated to hear about your wonderful experience with our team, Kathy! It means so much to us that you chose to return for your second vehicle purchase. Your loyalty and trust in our dealership truly touches our hearts. We're thrilled that your passion for the XC90 brought you back to us, and we're honored that our consistent service over the years played a role in your decision. It's wonderful to know that every team member you worked with - from our service department through sales, financing, and delivery - provided the friendly and professional experience you deserved. Your feedback about feeling genuinely cared for throughout the process reflects exactly what we strive to achieve with every customer interaction. Thank you for taking the time to share your positive experience and for being such a valued part of our community.