Max Caplin
Max Caplin at Crest Volvo Cars

Max Caplin

Volvo Certified Sales Manager

Crest Volvo Cars

6020 State Highway 121
Frisco, TX 75034

Contact Me
5.0
105 Reviews

Dealership Experience

9 yrs, 8 mos

Industry Experience

9 yrs, 8 mos

Languages Spoken

English English

5.0

105 Reviews

Write a Review

105 Reviews of Max Caplin

October 30, 2026

Dealership Rating
Employee Rating

Drivers friendly and careful Jasmin was clear & efficient despite my email on account was wrong - she corrected that. Service Manager Brian and Sales Manager Max are super! I had a concern they add More

by ellenERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Bingham, Jasmin Umanzor , Drivers!!

Nov 02, 2026

Crest Volvo Cars responded

Thank you immensely for sharing your experience. We’re glad our drivers provided friendly, careful service and that Jasmin was able to quickly update your account information. It is wonderful to hear that Brian and Max addressed your concern promptly. We appreciate your trust and are pleased that you leave feeling happy and safe after each service visit.

September 30, 2026

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Purchasing my car from Crest Volvo in Frisco TX was the most enjoyable car buying experience I have ever encountered. Max Caplin Sales Manager exceeded all my exceptions with his courtesy & kindness. Billy More

by cnotey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado

Oct 01, 2026

Crest Volvo Cars responded

Thank you for your review, and what a wonderful experience to share! It means a lot to hear that your visit stood out as the best car buying experience you have had. Max and Billy will be thrilled to know the care they put into your purchase made such a lasting impression. We are grateful for your recommendation and look forward to being here for you for many years to come.

September 30, 2026

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Crest is the best. Manager Max and Salesman Billy will take care of you like you were family! More

by gschlesi4
Sales Price Transparency
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Billy Delgado

Oct 01, 2026

Crest Volvo Cars responded

Thank you for the kind words! It means a lot to hear that Max and Billy made you feel right at home during your visit. That is exactly the kind of experience we aim to provide every customer who walks through our doors. We hope to see you again soon!

June 11, 2026

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I have been a Volvo Customer since 1997. This is my 5 th Volvo. I still have my first one with over 200 k My rep Lyn Ford is Amazing. Patient kind spirited and knowledgeable of his work More

by BUTLERSONJA26
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Recommend Dealer
Yes

Other Employees Tagged: Rachael Mergott, Lyn Ford , Sales Rep. Greg not sure last name

Jun 12, 2026

Crest Volvo Cars responded

We deeply appreciate your loyalty and the wonderful relationship you have built with Volvo over the years! It is truly remarkable to hear that you are on your fifth Volvo and that your very first one is still going strong with over 200,000 miles — that speaks volumes about the quality and durability that has kept you coming back. We are so glad that Lyn has been such a positive part of your experience. Your kind words about his patience, warmth, and expertise mean a great deal to us. We are honored to have you as part of the Crest Volvo Cars family. Thank you, Sonja, for your continued trust and support!

June 11, 2026

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The team was excellent, courteous, knowledgeable and has fantastic customer service. They made purchasing a vehicle smooth and easy. More

by loricaplin777
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Recommend Dealer
Yes

Other Employees Tagged: Locke Reynolds, Allison Owens

Jun 12, 2026

Crest Volvo Cars responded

We are grateful for your wonderful feedback! It is truly rewarding to hear that our team delivered a courteous, knowledgeable, and seamless experience from start to finish. Providing outstanding customer service is something we genuinely care about, and knowing that your vehicle purchase felt smooth and easy means a great deal to us. Thank you for taking the time to share your experience. We look forward to continuing to serve you and hope you are enjoying your new vehicle!

April 21, 2026

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Love this dealership and it's employees! From Sales to Service and everything in between are very professional and friendly. A special shout-out to Rico, Max, Locke and Madolyn for a seaml More

by Deb
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Recommend Dealer
Yes
Apr 22, 2026

Crest Volvo Cars responded

We are thrilled to hear about your wonderful experience with our team! Your kind words about our sales and service departments mean so much to us. It's fantastic to know that Rico, Max, Locke, and Madolyn were able to make your vehicle purchase such a smooth and enjoyable process. We take great pride in having dedicated professionals who genuinely care about creating positive experiences for every customer. Thank you for choosing Crest Volvo Cars and for sharing your recommendation with others!

April 16, 2026

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Service experience was smooth and professional. Staff explained everything clearly, completed work on time, and kept me updated throughout the visit. More

by MDYESDHANI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez , Jordan Farmer, Billy Delgado

Apr 17, 2026

Crest Volvo Cars responded

We are absolutely thrilled to hear about your positive experience with our service team. Your feedback about the smooth and professional handling of your visit means a great deal to us at Crest Volvo Cars. We take pride in ensuring our staff communicates transparently about all work being performed and maintains clear timelines throughout each service appointment. It's wonderful to know that you felt well-informed with regular updates during your time with us. We appreciate you sharing your experience and look forward to continuing to provide you with the same level of excellent service in the future.

April 03, 2026

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Excellent service. Brandon was extremely helpful, transparent and efficient. Tyler in finance as well. Great process. Perfect result. More

by KLOUM
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Brandon Bowen, Tyler Barna

Apr 08, 2026

Crest Volvo Cars responded

Thank you for the wonderful feedback! We're thrilled that Brandon and Tyler provided you with such helpful, transparent, and efficient service. It's great to know our team created a smooth process with the perfect outcome for you. We truly appreciate you sharing your experience!

March 30, 2026

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Allison was so helpful and patient during the entire experience. She made the process seamless! She walked us through every step, answered all of our questions, and showed true customer empathy. I hope More

by MONICA.FANNON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allison Owens

Apr 20, 2026

Crest Volvo Cars responded

Thank you for your kind feedback. We’re glad Allison was helpful, patient, and made the process seamless for you. We appreciate your trust and look forward to seeing you again.

March 30, 2026

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The team at Crest Volvo continues to exceed my expectations! I honestly don’t think there is a better team in the car business! More

by KENNY.GAYOSO
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Ramirez, Rachael Mergott, Sam Hilou , Jordan Farmer, Ally Gallagher

Mar 31, 2026

Crest Volvo Cars responded

Thank you, KENNY.GAYOSO! We're thrilled that our team continues to exceed your expectations. Your confidence in our dedication means everything to us. We look forward to providing you with exceptional service in the future.

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