Billy Opperlee | Page 8

Pleasant. Quick. Great customer waiting areas .... yes, more than one. Was able to eat a freshly made salad as they have a grill open for breakfast and lunch. more than one. Was able to eat a freshly made salad as they have a grill open for breakfast and lunch. More

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Don't waste your time going anywhere else! I recently purchased my 2nd car from Chris DeWitt at Dick Brooks of Greer. This man truly knows the meaning of customer service and going the extra mi I recently purchased my 2nd car from Chris DeWitt at Dick Brooks of Greer. This man truly knows the meaning of customer service and going the extra mile for his customers!! He has taken amazing care of our family's car needs for years! That means a lot to my husband and this mom of 3 kids and a busy household! I drive from Asheville to purchase and service our vehicles!! When purchasing the last vehicle, I shopped everywhere in SC, NC, and TN, including Apple Tree honda of Asheville. Please don't waste your time going anywhere else but Dick Brooks! I drive all the way to Greer, about an hour and a half one way, to have my service done because our family has been so disappointed with the customer service, knowledge, courtesy and staff at Apple Tree Honda! The staff at Dick Brooks truly will make buying a car an enjoyable experience. I reassure you they will continue to take care of your every need after the sale is finished with their amazing service!! More

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Careless diagnosis On 8/14, I took our CRV in to get an estimate on repairing the AC. The service department determined the AC clutch as at fault and the repair would On 8/14, I took our CRV in to get an estimate on repairing the AC. The service department determined the AC clutch as at fault and the repair would cost $1800, for new compressor and clutch. I asked them what they had tested, they said that there was voltage at the clutch, therefore the clutch was bad. I was charged $100 for the diagnostic work I elected not to have the repair made, I got it home and took a look at it myself, thinking I would just replace the clutch. It was evident that the bottom cowl, (have to remove it to get to the clutch connection), had not recently been removed, and there was in fact not voltage at the clutch. I traced the problem to the clutch relay. I called the Service department manager and explained what I had found, and asked for a refund of the $100 dollar diagnostic charge. He said that he could not refund the money, and that the best explanation for what I found was that the relay failed after their diagnostic work, and that the clutch fixed itself. We both knew better. More

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Service Department in the dark ages I called to make an appointment to get my car serviced and had to make the arrangements with the service department for the parts needed, myself. I w I called to make an appointment to get my car serviced and had to make the arrangements with the service department for the parts needed, myself. I was never asked my name or make of car until the end of the appointment call and then was transferred to the parts department to make sure they had the parts in stock. I was repeatedly questioned during the call that I had the right dealership, if I really wanted the parts and never given an actual appointment time, then was "educated" on how long my appointment would take. I was never transferred to the service department even though I had questions for them and had to work through the parts representative. I ultimately cancelled my parts order, and I don't know whether I would have been transferred back to the appointment scheduler to confirm that the parts would be in stock. Because of my experience, I'm hesitant to ever return to Dick Brooks to service my car and would take my business elsewhere. More

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An actual "nice time" when buying a car ! We were stopping by Brooks to just check the prices. Carlos came out to 'greet' us. It was a very fortunate meeting. Carlos impressed my with his know We were stopping by Brooks to just check the prices. Carlos came out to 'greet' us. It was a very fortunate meeting. Carlos impressed my with his knowledge of the CRVs, and his personality was perfect for me, and my wife. We progressed from there, Carlos was very easy to talk to, and he was 'no pressure' in the discussion. That is what made 'the deal' possible for us. After looking at the cars, comparing the prices, Carlos respected our budget, and we, all of us, agreed on a price, out the door. So after a couple hours, we drove away in the perfect car ( we had a deal on hold at another dealer !, that we were glad to let go ). I referred my mother-in-law, and she has just purchased an Accord from Carlos; she's very pleased with the purchase. And I have just stopped by the Service Dept. to have the map-light bulb replace. They replaced the bulb, no charge. We could not be more satisfied with Brooks Honda. My wife will have her CRV serviced there too. More

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