Billy Pickering | Page 5

Alfonso and the team are miracle workers! They made the process so easy and helped me as much as they could. So appreciative to them!! They made the process so easy and helped me as much as they could. So appreciative to them!! More

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The process from browsing the lot to purchasing the vehicle was smooth and full of laughter. We never felt the slightest bit of pressure and Clay kept us informed every step of the way. Every person in vehicle was smooth and full of laughter. We never felt the slightest bit of pressure and Clay kept us informed every step of the way. Every person in the building was supportive of one another and there specifically for the customer. I will definitely suggest this group of people to friends looking for a smooth car buying process. I'm partial to Clay, of course! More

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Great people who did their best to take care of me. I enjoyed working with Clay T and crew! I enjoyed working with Clay T and crew! More

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They are very easy to work with, they was willing to help me to find the vehicle that fit what I needed, me to find the vehicle that fit what I needed, More

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Great people. Friendly, knowledgeable and helpful. Loved working with them. And got a great car! Friendly, knowledgeable and helpful. Loved working with them. And got a great car! More

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Friendly, Knowledgeable and Accommodating, Preston was a great young man. The rest sales force was great to get to know. I really enjoyed the experience. great young man. The rest sales force was great to get to know. I really enjoyed the experience. More

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Jason Finnell is a great manager and the sales team went above and beyond to help me. Billy and Chapman are very friendly and helpful. Overall I was very pleased with their service. The financial department above and beyond to help me. Billy and Chapman are very friendly and helpful. Overall I was very pleased with their service. The financial department was great also. 👍 Thanks to all! James E Scantlin More

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Thanks Billy. ..you went above and beyond...what you needed to do. Selling me the 2020 F150...sight unseen...to the guy in Washington state. And...I also want to th ..you went above and beyond...what you needed to do. Selling me the 2020 F150...sight unseen...to the guy in Washington state. And...I also want to thank...to all others...that helped make this happen. More

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Great experience and a Great group of people. Enjoyed buying my truck from them and I wife back Enjoyed buying my truck from them and I wife back More

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After being married for 7 months and only being able to see each other on weekends due to my job and a 74 miles drive, my husband and I finally had a small down payment to put on a good used vehicle. We de see each other on weekends due to my job and a 74 miles drive, my husband and I finally had a small down payment to put on a good used vehicle. We decided to put our trust into a reputable dealer to ensure a good vehicle with no major defects… boy were we ever wrong. We were sold a 2015 hyundai tuscon wirh 124,000 miles. It was never ran through any shop or checked out in any way and we assumed it had. 3 weeks after purchasing it it began making loud noises. I checked the oil to discover it had almost no oil in it. I added oil and had to continue to add oil every 400 miles ever since. 5 weeks after purchasing it the parking on the shifter stopped working right. After a trip to a mechanic we were told the engine had bad carbon buildup and the body control module was bad. We immediately called the dealership and were told they would be happy to schedule some repairs or make a trade. For a different vehicle. We started waiting for the dealership to follow up with their verbal statement. After 3-4 weeks we asked about the progress on finding us a different vehicle we were told numerous times by our salesman, the office manager, and the sales manager that they were diligently looking for us anew vehicle. To make matters worse the air conditioner quit suddenly in late May leaving us once again another issue that makes the car a complete lemon. We were told by crain hyundai the repair on the body control module alone is a $3000 repair. We made an appointment with out salesman Billy to trade us a car upon his suggestion and verbal affirmation. After arriving at the dealership we were forced to wait 45 minutes while the salesteam were goofing off talking about fireworks. Finally we sat down with our salesman where he made us fill out a new credit application and then told us he only had 1 vehicle he could get us into and it needed $2500 down and was currently in the shop getting a new transmission. First of all we had no money since we put all our money down on the tuscon and second a new transmission brought us serious red flags. We were then PROMISED that if we gave the dealership a few days or a week they would definitely find us a new car. We left very disappointed and frustrated but tried to give the dealership grace and trusted they would keep their word. 3 weeks goes by and still no word from the dealership despite us both sending texts and emails. The salesman obviously had us blocked and quit answering our texts completely. The general manager had zero response to our email with pleas to help. Then suddenly on my way to work the car starts shuddering and running badly. We set up 2 separate mechanics to diagnose the issue. Both mechanics diagnosed the tuscon with a dead engine cylinder. We once again reached out to Mclarty daniel nissan and we now told that we should talk to the finance company and that is all. The dealership has refused to back up their reputation as a quality dealer and has lied to us numerous times over the last 5 months. So here we sit with a car that needs a new engine and a new bcm. The finance company lied to us a well telling us 2 times that we could turn the car back in but when we tried to set up the volunteer repossession we were then told the car would be sold at auction and we would be responsible for the difference of what we still owed. We currently owe $16,000 on the car. We decided we had no choice but to keep making the payment for now. Now I am currently once again having to spend weekdays away from my husband since i have no vehicle to get to work from our home in nwa. $16000 is a lot of money for a car yard ornament and all because Mclarty Daniel is full of liars and deceitful people that do not care about their customers unless they can afford $50,000 new cars. I am currently filing a complaint with the attorney general and I hope she can get Mclarty Daniel to stand behind what they say and do. More

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