Blake Cauble | Page 2

Can't thank Justin enough for the time he spent with use as well as his knowledge he shared. Patient with all my questions and made us feel that he cared and listened to what we were needing and looking fo as well as his knowledge he shared. Patient with all my questions and made us feel that he cared and listened to what we were needing and looking for. He took his time did not rush or push us. Will definitely recommend him to our family and friends. Thank you Justin. More

by SALISBURYEJ Verified Customer Verified Customer

Report | Print

Everyone was very enjoyable, very cordial and very enthusiastic about my purchase I would recommend the team to anybody enthusiastic about my purchase I would recommend the team to anybody More

by JEFF@CANOPY-LLC.COM Verified Customer Verified Customer

Report | Print

Tim was great very helpful. Tony also was very helpful and nice. Overall good experience. Thank you. Tony also was very helpful and nice. Overall good experience. Thank you. More

by BMECKLUN Verified Customer Verified Customer

Report | Print

Purchased a new Wrangler here. Drover from northern Illinois, over 2 hours, and had the best experience I have had at a dealer in a long time, maybe ever. Worked with Justin and Bl Drover from northern Illinois, over 2 hours, and had the best experience I have had at a dealer in a long time, maybe ever. Worked with Justin and Blake to talk through the deal before I even got in the car to drive there. Drove up and got greeted by very pleasant people, no xx, no surprises. Drove off in the car I wanted at a great price. This is a great dealer, highly recommend! More

Report | Print

Really appreciate the great help from these the fellas at Russ Darrow. Thanks blake and kyle for helping make my kids day! Much appreciated Russ Darrow. Thanks blake and kyle for helping make my kids day! Much appreciated More

Report | Print

The initial dealings with Justin were awesome. He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going thro He was very responsive and communicated with us very well. Once the deal was done, customer service went down hill. Anthony did a nice job going through our different options but we felt very rushed. We couldn't complete the transaction that day. We had to remove items from our trade-in and make some money transfers before we could finalize. Anthony asked if we could bring the title and check at 9:00AM the next day. We had some conflicts but we were able to accommodate the request. Upon arrival a little after 9, my wife entered the show room to talk to Anthony and finalize the deal. Anthony wasn't in yet. Justin was off for a wedding. My wife waited for over 30 minutes. I am a little hadicapped right now so I finally called the switchboard to ask for help. That seemed to get things moving. The vehicle was brought around and there were papers to be signed. The plates were transferred and we were told we could go. We only received one key fob and were told they would have to find the second one. This was unacceptable. The key fobs are a pricey item and we didn't think we should have to purchase a second fob ourselves. We received a 'What we owe you' form which we accepted. I did notice that the promise of a second key is only good for 30 days. We're not very confident in that promise. Very upset with the lack of service we received after we signed the contract. It was like "thanks for the cash. Now hit the road!" We worked hard to accommodate the early pickup request only to be treated rudely. More

by BEARKFM Verified Customer Verified Customer

Report | Print

Knowledgeable sales person. Polite staff from the time I arrived. Facility was very clean and well maintained. Polite staff from the time I arrived. Facility was very clean and well maintained. More

by DWEAVER_101 Verified Customer Verified Customer

Report | Print

David was professional and treated us with respect and helped us with getting our new truck. Don't like the fact the new truck didn't come with an owner manual. helped us with getting our new truck. Don't like the fact the new truck didn't come with an owner manual. More

by DWEDMAN Verified Customer Verified Customer

Report | Print

Awesome, easy, no hassle, not pushy, my wife and I will be looking at Russ Derrow FRIST when looking at any new or used vehicles be looking at Russ Derrow FRIST when looking at any new or used vehicles More

by MICHAELLOCY46 Verified Customer Verified Customer

Report | Print

No pressure, worked with me for my needs. fair pricing Also very happy with salesman Joseph Falconer fair pricing Also very happy with salesman Joseph Falconer More

by TONYROY1 Verified Customer Verified Customer

Report | Print