Fantastic service.
Very helpful and friendly. Will come to him when we need anything else.
Very helpful and friendly. Will come to him when we need anything else.
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by MJWOLFE99514
Verified Customer
Verified Customer
Aug 30, 2024 -
Lithia Hyundai of Anchorage responded
Thank you for the fantastic feedback! We're glad to hear you had a great experience at Lithia Hyundai of Anchorage and found our service helpful and friendly. We look forward to assisting you again in the future!
Blake has helped us pick the best new vehicle for us, so
went back and he helped us pick out and purchase a great one as well. Never steered us wrong!
went back and he helped us pick out and purchase a great one as well. Never steered us wrong!
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by MJWOLFE99514
Verified Customer
Verified Customer
Service Price Transparency
Aug 08, 2024 -
Lithia Hyundai of Anchorage responded
Thank you for sharing your positive experience with Blake at Lithia Hyundai of Anchorage. It is wonderful to hear that he helped you find and purchase the perfect vehicle for you. We appreciate your trust and are glad he could assist you so well!
Easy to work with, transparent, and fast.
Got a 24 Hyundai Santa Fe SEL Rockwood Green.
Got a 24 Hyundai Santa Fe SEL Rockwood Green.
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by IRWIN.TORRALBA
Verified Customer
Verified Customer
Aug 06, 2024 -
Lithia Hyundai of Anchorage responded
Irwin, thank you for the fantastic 5-star review of Lithia Hyundai of Anchorage! We’re thrilled to hear that you found working with us easy, transparent, and fast. We're delighted that you’re enjoying your new 2024 Hyundai Santa Fe SEL in Rockwood Green. Your satisfaction is our top priority, and we look forward to serving you again in the future. Safe travels!
Have not used the service center yet.
The dealership has been very good. No issues
The dealership has been very good. No issues
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by SLEEPYINALASKA
Verified Customer
Verified Customer
Jul 01, 2024 -
Lithia Hyundai of Anchorage responded
Thank you for your kind review! We're delighted to hear that you’ve had a positive experience with us at Lithia Hyundai of Anchorage. It’s great to know that everything has been smooth and satisfactory for you so far. When you do need to use our service center, we’re confident you’ll find it just as reliable and efficient. We look forward to serving you again!
I was treated like a nuisance for asking many questions
because the salesperson, Owen, I was working with wasn't available. The person who approached me in a hostile manner, seemed irritated. He did not in
because the salesperson, Owen, I was working with wasn't available. The person who approached me in a hostile manner, seemed irritated. He did not introduce himself. I asked his name. I think he said either Travis or Tony, but it was not Travis Richardson after looking at your sales team pictures online.
Key points I would like to share with you are the following: incorrect pricing at car pick up, missing owners manual, gave me 616 pieces of single sided printed paper of the manual. I was told that vehicles don’t come with hardcopy manuals anymore that you have to look online. Lack of a full-size tire, I was told it had that, that’s what Suburu was now doing, Issues with the registration fee due to my age, overall poor treatment and broken promises. I drove from Fairbanks to pick up this vehicle in Anchorage.
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by ps
Verified Customer
Verified Customer
Other Employees Tagged:
Owen, Travis or Tony. Not Travis Richardson.
Jun 18, 2024 -
Lithia Hyundai of Anchorage responded
We are truly sorry to hear about the negative experience you had during your recent visit. We understand how important it is to feel valued and respected, and it’s clear we fell short of that during your interaction. We apologize for the confusion and frustration you encountered and the challenges regarding the registration fee. These are not the standards we strive to uphold. We would like the opportunity to address these issues and make things right. Please reach out to us directly so we can discuss your concerns in detail and work towards a satisfactory resolution. Your feedback is crucial in helping us improve our services.
Best,
Anthony Mingus - Sales Manager - 907-762-5100
Everyone was super nice.
Dante - keeping me updated. Blake - his advice on our vehicles and even the guy in the showroom who handed me the keys. Wow, I was sincerely impress
Dante - keeping me updated. Blake - his advice on our vehicles and even the guy in the showroom who handed me the keys. Wow, I was sincerely impressed!
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by Patty
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Dante and the unknown guy who grabbed my keys
May 01, 2024 -
Lithia Hyundai of Anchorage responded
Patty, we're delighted to know that Dante, Blake and the rest of our team at Lithia Hyundai of Anchorage made your experience a memorable one. Thanks for sharing this with us!
Great customer service!
Blayke was not pushy, was very nice and even blasted the chicken dance song and did a few wing flaps!
Blayke was not pushy, was very nice and even blasted the chicken dance song and did a few wing flaps!
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by JJAK10
Verified Customer
Verified Customer
Apr 22, 2024 -
Lithia Hyundai of Anchorage responded
We're thrilled to hear that you had a great experience with us at Lithia Hyundai of Anchorage, JJAK10! Blayke sounds like a fantastic member of our team, and we're glad to hear that they provided excellent customer service without being pushy. We aim to make the car-buying experience enjoyable and memorable for our customers, and it sounds like Blayke went above and beyond to ensure that.
My appointment had to be rescheduled because the first
time I had scheduled it and dropped my car off they didn’t do the work because they “couldn’t find the appointment in the system.” The service depart
time I had scheduled it and dropped my car off they didn’t do the work because they “couldn’t find the appointment in the system.” The service department has had multiple issues for me not being open on time to drop off my car so I can go to work. Also when I got a text from the service liaison that said to text if I needed anything else, they didn’t do the service I requested by text, and the car wasn’t ready when I came it pick it up. I loved the service I received from the sales department unfortunately that hasn’t translated to their service department.
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by CzechRN
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian and Dana in Service
Apr 16, 2024 -
Lithia Hyundai of Anchorage responded
We regret to hear about the inconvenience you encountered during your recent visit. Your feedback is valuable to us, and we strive to provide exceptional service to all our customers. We apologize for any miscommunication or scheduling issues you experienced and assure you that we take your concerns seriously. Please reach out to us directly so we can address any remaining issues and ensure your satisfaction moving forward.
Thank you,
Moises Gonzalez - Service Manager - 907-762-5752
Jessica was friendly until the sale was made-not as
friendly & helpful at delivery time. Blake was fine, but didn’t seem friendly/happy to be doing his job either. Overall not happy employees at this p
friendly & helpful at delivery time. Blake was fine, but didn’t seem friendly/happy to be doing his job either. Overall not happy employees at this place.
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by MARNISERVES1
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Konstantynowicz
Apr 10, 2024 -
Lithia Hyundai of Anchorage responded
Providing excellent customer service is our priority, and we regret if your interactions with our team did not meet your expectations. We take your feedback seriously and will address this internally to ensure that all our team members consistently deliver friendly and helpful service throughout every step of the process. Your satisfaction is important to us, and we apologize for any disappointment caused.
If there's anything further we can do to address your concerns or improve your experience, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Thank you for sharing your feedback with us.
Best,
Anthony Mingus - Sales Manager - 907-762-5100
Blayke was courteous, responsive, polite, answered all
questions, took plenty of time to show us the vehicle.
questions, took plenty of time to show us the vehicle.
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by WHORN
Verified Customer
Verified Customer
Other Employees Tagged:
Jessica Konstantynowicz
Apr 09, 2024 -
Lithia Hyundai of Anchorage responded
We're thrilled to hear that Blayke provided you with courteous, responsive, and polite service at Lithia Hyundai of Anchorage. Ensuring that all your questions were answered and taking the time to show you the vehicle are important aspects of the service we strive to provide. We appreciate your support and hope to serve you again soon!