Bob Cerza
Bob Cerza at Smythe Volvo Cars

Bob Cerza | Page 36

Sales Consultant

Smythe Volvo Cars

40 River Rd
Summit, NJ 07901

Contact Me
4.9
930 Reviews

I am an avid New York Yankees and Minnesota Vikings fan. I am also an animal lover and a member of many animal leagues, such as St. Hubert's, ASPCA, Bidewee, etc. I live in Chatham with my wife and have a daughter who lives nearby to us. My hobbies are watching sports and playing fantasy football, baseball and basketball.

Dealership Experience

9 yrs, 8 mos

Industry Experience

28 yrs, 10 mos

Languages Spoken

English English

4.9

930 Reviews

Write a Review

930 Reviews of Bob Cerza

November 11, 2022

Dealership Rating
Employee Rating

Bob was absolutely amazing — he was kind, smart, wonderful to work with and made everything work for our family! Love our new XC60 so much . Can’t wait to send all my friends and family his way. More

by Margobaumgart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2022

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smythe Volvo, Margo, we look forward to having you as one of our valued customers for many more years to come!

November 02, 2022

Dealership Rating
Employee Rating

Everyone at Smythe Volvo is friendly and helpful from the minute you walk in the door. I have dealt with my sales person, Bob Cerza, before, and he goes out of his way to communicate and make the process ea More

by Jmtc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Morocho, Francine O'Donnell

Nov 03, 2022

Smythe Volvo Cars responded

Thank you! Bob, Francine, Jeff, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smythe Volvo.

November 01, 2022

Dealership Rating
Employee Rating

Bob responded rapidly to my request and had everything ready for me when I came in. He was the consummate professional. More

by jlevine326
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2022

Smythe Volvo Cars responded

Here at Smythe Volvo, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Bob, and it was a pleasure having you at the dealership. We appreciate your review!

October 26, 2022

Dealership Rating
Employee Rating

Bob Cerza is very courteous and knowledgeable in getting our transaction changing from my leased 2019 XC60 to 2023 XC90. He facilitated my new lease with no hazzle at all. He is the most professional sale More

by BerP
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Abood Katib , Henry Padilla

Oct 26, 2022

Smythe Volvo Cars responded

Here at Smythe Volvo, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Bob, and it was a pleasure having you at the dealership. Congratulations on your new 2023 XC90! We appreciate your review!

October 25, 2022

Dealership Rating
Employee Rating

No-pressure, didn't feel rushed. Trustworthy. They listened to me. Quick and painless — the dealership made the process easy. Quick and clear communication No games. Final pric More

by Sinankoca09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 25, 2022

Smythe Volvo Cars responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 24, 2022

Dealership Rating
Employee Rating

Top notch experience. Everyone at the Smythe dealership was professional and courteous. Also a very efficient process More

by Bkeaveney
Recommend Dealer
Yes
Oct 24, 2022

Smythe Volvo Cars responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smythe Volvo!

October 17, 2022

Dealership Rating
Employee Rating

Pleasure to work with Bob and the staff. Bob made us feel comfortable and worked with us to find the right Volvo for us! More

by elainebarbara1353
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Henry Padilla Jr

Oct 17, 2022

Smythe Volvo Cars responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Smythe Volvo are glad to have you as a customer.

October 12, 2022

Dealership Rating
Employee Rating

Bob has been my favorite salesperson - he sold me 4 cars in a period of over 20 years and I always come back to him! More

by Marko G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Oct 13, 2022

Smythe Volvo Cars responded

Marko, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Bob can do to assist you, please do not hesitate to let us know. We are always happy to help!

October 05, 2022

Dealership Rating
Employee Rating

Always a pleasure to purchase or lease from Smythe Volvo. We have acquired 10 cars since 1997. Bob Cerza assisted on the last 2 and he is a true professional. More

by drhunt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Tina Dewald

Oct 06, 2022

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations once again. Thank you again for choosing Smythe Volvo, we look forward to having you as one of our valued customers for many more years to come!

Oct 06, 2022

drhunt responded

Thank you

October 03, 2022

Dealership Rating
Employee Rating

We had a great experience at Smythe. This started with Bob Cerza who responded to my inquiry promptly and remained in touch with me throughout the process. Everyone we dealt with was he More

by GG0419
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Abood Katib , Jeff Morocho

Oct 04, 2022

Smythe Volvo Cars responded

Here at Smythe Volvo, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

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