Bob Cerza | Page 76

Attentive Bob made my car buying experience very comfortable he listened to the things I wanted and he was not push sales man . I went to the dealership several Bob made my car buying experience very comfortable he listened to the things I wanted and he was not push sales man . I went to the dealership several times before I made my mind up.. and each time Bob was understanding and patient.. Thank you for a wonderfully experience! More

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New XC60 Bob Cerza was very helpful in assisting with the return of my previous leased car and reviewing my options (lease again or buyout the previous vehicle Bob Cerza was very helpful in assisting with the return of my previous leased car and reviewing my options (lease again or buyout the previous vehicle). This is my third Volvo from Smythe. More

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Pleasant and hassle free buying experience Very low key, non-pressure environment. Our salesman, Bob Cerza, was wonderful and all of the staff we encountered were helpful and polite. Love my ne Very low key, non-pressure environment. Our salesman, Bob Cerza, was wonderful and all of the staff we encountered were helpful and polite. Love my new Volvo and would recommend this dealer without reservation! More

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Car buying as it should be. From start to finish, our experience was excellent. As always, the employees at this dealership are the perfect combination of personable and professi From start to finish, our experience was excellent. As always, the employees at this dealership are the perfect combination of personable and professional. Special thanks to Bob Cerza. More

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Positive & worthwhile Smythe Sales Consultant Bob Cerza was helpful and informative during our interaction. It’s professionals like him that make Smythe Volvo a highly accl Smythe Sales Consultant Bob Cerza was helpful and informative during our interaction. It’s professionals like him that make Smythe Volvo a highly acclaimed dealership. E.M. & L.G. More

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First time lessee - now part of the family! My car history has strictly been buying used vehicles, so we initially stopped in to Smythe Volvo to see their certified pre-owned inventory after lik My car history has strictly been buying used vehicles, so we initially stopped in to Smythe Volvo to see their certified pre-owned inventory after liking some options on their website. To say I am a researcher is an understatement - the internet made it obvious that Smythe has a history of happy clients and the XC60 checked all of our boxes. We were incredibly lucky to walk in on a “slow” Saturday morning and be paired with Bob Cerza. After reviewing every used car that met our needs in inventory, Bob ran the numbers and then also positioned the idea of a lease. It was a low-pressure suggestion based on numbers we provided for our personal goals. As much as I resisted, it made sense for us financially and I attribute this to Bob’s experience with clients in our similar position (early thirties, new home owners with plans for a family soon). The XC60 line-up he showed us had an incredible amount of features - safety, performance and convenience all checked. Bob demonstrated incredible listening skills and then introduced us to Shaun, who plainly outlined the positive/negative between the lease and used-purchase options we were considering. I really appreciated Bob showing us the details on what we had in mind in addition to what he advised - that is a true skill and personality trait as a salesman. In the end, I feel Bob and Shaun aided us in making the best decision on our purchase and assisted with giving us the best value for our investment. And they made us feel like a member of the family by introducing us to both management and the service team at the dealership. Bob even spent time with me to walk through the major features of our vehicle on pick-up day. Leasing through Smythe Volvo was an A+ experience and Bob was an incredible guide along the journey. More

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Smooth transaction Bob Cerza was the sales associate I dealt with. Overall was a smooth purchase. I would highly recommend this dealership for anyone looking to purchase Bob Cerza was the sales associate I dealt with. Overall was a smooth purchase. I would highly recommend this dealership for anyone looking to purchase a new or used car. I would purchase from them again. More

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Wonderful car buying experience Buying a car is always stressful and of concern because I want to make the right decision with what I can afford. I experienced immense professionali Buying a car is always stressful and of concern because I want to make the right decision with what I can afford. I experienced immense professionalism on the part of the folks I worked with at Smythe Vovlo. Bob and Shaun were very understanding of what I could afford and worked diligently and patiently to get me the best financing because after many years of no car payment, I am not back to a car payment! Bob sat with me in the car for a length of time to review all features so I would know how to use everything for safe driving. The blue tooth phone is a new one for me so we played with it for quite awhile until I go the hang of it. SO HAPPY to have a CD player in the car!!!! Thanks to everyone who helped to make this process seamless and a happy experience. I will be recommending them to all I know who are in need of a new or used car. More

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Awesome experience! We knew we would be purchasing a vehicle out of our home state of Wisconsin. I was concerned about trying to do this with out physically seeing the ve We knew we would be purchasing a vehicle out of our home state of Wisconsin. I was concerned about trying to do this with out physically seeing the vehicle. Bob was so helpful and responsive to my inquiries, it helped to settle my nerves. When we finally arrived at the dealership, Bob and all the staff were so very friendly. I'll confuse, us coming from the northern part of Wisconsin, we thought we were headed into big city rudeness. The vehicle was everything and more then what was advertised. Smythe Volvo and it's staff are the best! More

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Excellent This dealership deserves 5 star rating. I looked up 5 star reviews first that gave me confidence of buying car from Smythe Volvo. Its been wonderfu This dealership deserves 5 star rating. I looked up 5 star reviews first that gave me confidence of buying car from Smythe Volvo. Its been wonderful experience buying car, I especially would like to thank Bob Cerza for providing accurate information about the car, getting it inspected in timely manner and smooth buying experience. More

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