"Great Service - Friendly and efficient - Highly recommended"
Very friendly and efficient service. I picked the car that I liked and they beat any other offers I had. I went to a few other dealers and they were just inefficient and most just a waste of time. I felt like I was doing the work for them in selling myself a car.
Brian has a great personality and it shws that he is mostly interested that you are happy with your purchase. I switched my interest from leasing a 2019 Volvo to buying a 2016 CPO and at no time I felt that he was trying to persuade me to get one vs the other one (desoite which one would give him the most commission).
Shaun was quick and easy to deal with. He went though a few combination of options and numbers without hesitation.
Overall it was a great car buying experience. Probably the best I had. Highly recommended.
Matt was very pleasant as he explained the features with the XC60, and compared -contrasted with other cars. Not pushy, but quite informative and helpful. Also did an excellent job sheparding us through the car leasing process, expediting the steps where possible
"Volvo #5 - best one yet!"
- M&H from Summit
Matt was wonderful working with us on purchasing Volvo #5! We love Smythe for their customer service and attention to customer satisfaction. We obviously love Volvos and this XC90 is a gorgeous, well made car. Highly recommend Matt and Smythe for anyone looking for a quality car that you will have for years! The best!
Very easy transaction for our car purchase. Very smooth process - they listened to what we wanted, and never tried to get us to do anything else, which is refreshing for a car dealer. I would definitely recommend.
"Excellent Seamless Transaction"
I worked with Matt Quelch on a XC90 just this past week. Initially, Volvo was not on my radar, but I stopped by the dealership as it is less than a mile from my place. While the brand was something I have a good impression of, I just never imagined my wife, myself, or my family in one. The quick 5 minute initial interaction with Matt made me go back a second and a third time and ultimately to a fair lease deal on the XC90. While I am convinced that the lease numbers @ Smythe have some black magic in them (I have an extremely accurate lease calculator in my toolkit that gave me lower numbers), ultimately, the courteous and professional conduct of Matt and others at the dealership made me overlook the variations in numbers. Sometimes it's better to build on a relationship than sweat on the numbers.
A week into the car, I'd 100% recommend the Volvo brand, the XC90 model, Matt Quelcy, the salesperson, as well as Smythe, the dealership to anyone in and around this part of Jersey or farther.
"Used 2016 S60"
I worked with Eric. He was courteous and responsive to emails and requests. He gave me his cell number to contact him in case of any questions. He was responsive via email but I appreciated the extra point of contact.
I recommend Smythe Volvo as a place to purchase a car. Easy process. I also use them for service as well.
After visiting 3 other Volvo dealerships, I decided to travel to visit Smyth Volvo. They had a great selection of cars, but the product knowledge and salesmanship of BobCerza was impressive. Dealing with Bob and Shaun Hayes was an enjoyable experience. That's not easy to say when purchasing a car. Highly recommend working with Bob when looking for a car.
"Won’t need your Attorney. "
Went to Smythe Volvo to test drive a XC60 for my very active 73 year old Mother. We made an appointment and Matt was there to receive us as we arrived. He was attentive, personal and professional. He is very knowledgeable about the XC60 and explained the essentials before the test drive. The test drive went well but then it was time to get down, dirty and run the numbers.
Growing up in Brooklyn, has taught me to see the crap before it hits the fan. That being said, this is the first time that we’ve purchased/ leased a new car and I did not feel like we needed our contract attorney to accompany us on this trip. Matt thanks for being straight up. It was really appreciated.
Bishop Marian Brooks
Pastor Marcel Brooks
Emanuels Hope International Ministries
"Excellent Service "
Bob Cerza was fantastic and helped us navigate the purchase process smoothly. We’ll be coming back for the next car. Michael helped considerably when it was discovered that there was a sotware issue.
"Spectacular Attention to Customer-Salesperson Deborah Amster"
I was pleasantly surprised when I was greeted by Deborah Amster upon my arrival to search for a car at Smythe. I'd had the pleasure of working with her previously--when she sold me my first Volvo vehicle. Deborah is an absolute pleasure to work with. She is attentive--an active listener, her friendliness is beyond "personable"--she distinguishes herself with her genuine interest. Working with Deborah is a completely different car-buying experience. Never a "tense" negotiation moment involved. She was able to provide me with all the answers to my technical questions about particular vehicles--you can easily observe how dedicated she is to detail, she takes time to masterfully explain the features of the vehicle. She even took time to re-program the Apple Car Play in the Volvo I drove to the dealership---an added but unexpected customer service PLUS. In addition, when Deborah learned that the vehicle was being purchased as a gift for my daughter--she made sure that the delivery day was special---even having the vehicle presented with a giant bow--leaving a large impression on my daughter (who also enjoyed Deborah's personal approach). Shaun Hayes was thorough in the explanation of the finance conditions. And.....when there was a post-contract errata discovered---he immediately called me and corrected the contract when many other dealers may not have done so---integrity builds trust. On top of all else--the Sales Manager PJ (who remembered me from that first Volvo purchase--took time to affably engage and catch up--and even had a few words of "adult advice" to send my daughter on her way in her new vehicle--much appreciated. My entire interaction with the Smythe team was pleasant and I wholeheartedly recommend this dealership.