Bob Erwin | Page 3

nice experience, helpful, informative... much better than my first experience with the used auto dealer area of this same franchise where I purchased in 2008 and was completely dissatisfied with the "after p my first experience with the used auto dealer area of this same franchise where I purchased in 2008 and was completely dissatisfied with the "after purchase care". there seems to be a much better group of employees there now and I have had no problems getting answers or help. More

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This is my 4th vehicle from Koons. From the first visit, my husband and I have been always been treated well. Bob has always come through with the vehicle we wanted and made the process fun. He, and Jerem my husband and I have been always been treated well. Bob has always come through with the vehicle we wanted and made the process fun. He, and Jeremy, have always explained every step of the process (purchasing to financing), skipping nothing even though we've now purchased multiple vehicles from Koons. The service department is excellent. Todd gets me in and out very quickly and works around my schedule. Most of my dealings with the service department have been for scheduled maintenance, buy the (very) few times a vehicle has been in for more that maintenance, the problem is quickly identified and solved. More

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My family and I have bought three different new vehicles from Koons Toyota of Westminster, and working with Bob Erwin has always been a fast, friendly, and easy experience. Prior to the purchase of any o from Koons Toyota of Westminster, and working with Bob Erwin has always been a fast, friendly, and easy experience. Prior to the purchase of any of our vehicles, we performed extensive research on all of the options before us, and at every instance Koons Toyota was able to meet or surpass what we wanted without unnecessary hassle. I would heartily recommend working with Bob Erwin for any of your new car questions or business as he is a very prompt and forthright salesman. More

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We had an excellent experience throughout the decision and purchasing process for our Toyota Camry. Bob Erwin worked patiently with us answering all of our questions and discussing the various options. H and purchasing process for our Toyota Camry. Bob Erwin worked patiently with us answering all of our questions and discussing the various options. He was very knowledgable of the Toyota products and certainly made a good impression for us of this dealership. He throughly went over the car with us, helping set up some of the electronic features and sent us on our way happy with the decision to purchase a Toyota product. More

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This dealership and specifically my salesperson, Bob Erwin, was great. They didn't have the vehicle I wanted so they found it and gave me a great deal. There was no 'bait and switch' and other games tha Erwin, was great. They didn't have the vehicle I wanted so they found it and gave me a great deal. There was no 'bait and switch' and other games that other dealerships play. Russell Toyota wanted to charge me a dealer prep fee of $200.00. How about that...$200.00 to wash a car?! Westminster has to be better because they're out in the country and don't have the customer resource base that the city places have. Plus...they're just better. Go see them if your need a new car. More

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Iam pleased in every way with Koons and their staff. I knew what I wanted before going there and they were able to accomodate. What more can you ask for? knew what I wanted before going there and they were able to accomodate. What more can you ask for? More

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I recently purchased a Tacoma from Bob Erwin at Koons of Westminster. Great sales experience, the gentleman drove the vehicle to my work location for my review and brought pertinent brochures to compare pa Westminster. Great sales experience, the gentleman drove the vehicle to my work location for my review and brought pertinent brochures to compare packages and model years. He had the truck cleaned up at least twice in preparation for my test drive, though I had to cancel the initial test due to the October snow storm. Ended up buying the truck Halloween night and Koons had a full tank of gas, the tie-downs attached and a fresh coat of wax on the truck. Great job from the prep guys, George Thompson and Maryann McMorrow as well. More

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This is the second vehicle I have bought from the George and Bob duo. They are easy to work with and work very hard to make the deal a positive for both parties. George went out of the way to get the most r and Bob duo. They are easy to work with and work very hard to make the deal a positive for both parties. George went out of the way to get the most recent deal done and we were able to close it. As far as the financial side, Jeremy in the business office does a great job of explaining the options. More

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This is our 4th purchase from this dealer and we will NEVER shop anywhere else. Besides the unbeatable quality and reliability of the vehicles (Corollas and Rav 4), the attentive customer service has us NEVER shop anywhere else. Besides the unbeatable quality and reliability of the vehicles (Corollas and Rav 4), the attentive customer service has us spoiled. When we walk into this dealer, we feel like we are family. Everyone comes out of their offices to say hi and talk to us, not just about cars, but everyday things too. Bob is an amazing salesman and person. He truly loves his job(as you can tell by his ever-jolly smile) and has helped us to get the cars that we want for unbelievable deals. We never feel like we are being haggled or put-off, when a deal is in the making these guys really go out of their way to make it happen and benefit the customer first. More

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From choosing the car off the lot, test driving, and From choosing the car off the lot, test driving, and through all that goes into buying a new automobile, Bob Erwin, my salesman, with his personable From choosing the car off the lot, test driving, and through all that goes into buying a new automobile, Bob Erwin, my salesman, with his personable and caring manner, Jason, the Finance officer, who did everything he could to get me the best rate possible, and the entire team at Koons Toyota in Westminster MD made buying my new 2011 Toyota Corolla one of the best car buying experiences that I have ever had. More

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