Bob Fahey | Page 2

This was my first time at Lannan Chevrolet. The service was excellent from the moment I walked in. The ladies that helped me with paper work were friendly, courteous and professional. Mr. Fahey took the was excellent from the moment I walked in. The ladies that helped me with paper work were friendly, courteous and professional. Mr. Fahey took the time to explain several things to me about my vehicle, which I appreciated greatly. I was having issues with my fob (user error) and he walked me to my car to make sure it was working properly. I had an 8:30 appointment and was out within an hour. I will continue to use Lannan for service on my vehicle and would highly recommend this dealership! More

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Our Cobalt had leaking transmission lines. We brought the car to Lannan for warranty service at 9 AM. The whole experience was very satisfying from the time that we filled out the service request with B the car to Lannan for warranty service at 9 AM. The whole experience was very satisfying from the time that we filled out the service request with Bob Fahey until we picked up the car. Since we left the car, we waited at home doing other chores until Bob called back around 3 PM to say that all the work was done. There was no charge. We are very satisfied with the way the staff handled our service request and completed the work. All very professional. Thank you. More

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Again and again, Still the best for service, parts, and sales. I had my 2007 Buick Lacrosse serviced for a oil change and tire rotation. while I was waiting in the showroom everybody looked very happy, com sales. I had my 2007 Buick Lacrosse serviced for a oil change and tire rotation. while I was waiting in the showroom everybody looked very happy, comfortable, and pleasant, from vendors to customer. And that how Lannan employee are professional and stress free, So bring your vehicle at Lannan no matter what make or model, they will do their take care of you !!!! Thank you again from a satisfied customer .... More

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Thank you Mark & Bob for helping sort out my complicated service issues by being friendly, accomodating, and informative the whole way! You went above and beyond figuring out getting me covered complicated service issues by being friendly, accomodating, and informative the whole way! You went above and beyond figuring out getting me covered for my old issues and I truly appreciate it. First time at Lannan but will not be the last! Thank you again, Lauren More

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I have purchased or leased at least 6 vehicles from Lannan in Woburn. Not only has the buying experience been a pleasure but the level of service after my purchases has been second to none. Not only ha Lannan in Woburn. Not only has the buying experience been a pleasure but the level of service after my purchases has been second to none. Not only has the dealership been accomadating and helpful but they go out of their way to satisfy the consumer. 2 recent examples.........I hit a manhole cover with my 2007 Denali last week (Thursday Feb. 7) that caused damage to my front end. It was the day before the blizzard was to hit the Northeast. I called Lannan at 10 am right after the damage. Mark O. in service told me to bring my vehicle in immediately without an appointment and had the problem diagnosed, the parts ordered and the repair done by 3 pm that day knowing I would need my vehicle before the big storm. No hassles. Also, my son hit a deep pothole 3 weeks ago in his 2011 Tahoe. He damaged his rim and blew the tire. When purchasing the vehicle I opted to purchase the tire and wheel insurance. I brought the damaged tire and rim to Lannan. Joe A. in service helped me fill out the claim form for the tire and rim. He coordinated the claim and the inspection of the damage and to my delight had a new tire and replacement rim ready the next day for me. The whole job was taken care of at no cost to me. Something I wasn't expecting. Lannan stood by the policy I had purchased and went to bat for me. Professionalism. I can't say enough about the dealership from top to bottom. I have 4 vehicles on record at Lannan and would never take them anywhere else for service. The Lannan Family should be proud. John S DeMichaelis More

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I have no problem with making appointment. They tell me to bring in my car right away and they will check it out. If it happens again they tell me to bring it back and they will be no charge for the check to bring in my car right away and they will check it out. If it happens again they tell me to bring it back and they will be no charge for the check up. More

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I was very pleased with my new brake job it was explained to me and the work was done quickly. I would reccommend the dealershp to others. to me and the work was done quickly. I would reccommend the dealershp to others. More

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Be aware Lannan Chevrolet (Woburn, MA.) has the best Chevrolet Service setup in my opinion. I no longer do business with independent Garages, I have learned you want it done right and no gasmes ...go Chevrolet Service setup in my opinion. I no longer do business with independent Garages, I have learned you want it done right and no gasmes ...go with Dealer Service. Lannan' hourly rate is worth every penny. Requested service is done right with no follow up necessary. I am %100 satisfied with Lannan Chevrolet (Woburn, MA..) Bob Fahey, Service Manager, is on top of everything ...makes sure the Customer is taken care of %100. Bob is super friendly and professional. Who ever the Tech was ...knows his stuff as well. Lannan Chevrolet provides shuttle service ...that is like Gold, to be brought home and picked up reminds me of the old days. GM Corporate needs to know having Bob Fahey representing GM really makes a big difference. Actually eveyone I run into at Lannan Chevrolet, Woburn, MA., are all outstanding friendly Professionals. What a team Lannan has!!! My 2000 Silverado with 86Kmi, it was time to do it up ...we brought it back to %100, $5K plus some owrk performed. I am satisfied big time! :-) More

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I came in for a fuel injection service. I do not know the name of the lady who took care of me. She was polite, friendly and very professional. Needless to say I was very pleased. I have been a cust the name of the lady who took care of me. She was polite, friendly and very professional. Needless to say I was very pleased. I have been a customer with Lannon Chevrolet for many years and several cars. More

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Service Manager handled my requests professionally with pleasant attitude, no pressure no Horse Hockey. Details discussed. Service performed. Estimated labor cost did not change ...some independent gara pleasant attitude, no pressure no Horse Hockey. Details discussed. Service performed. Estimated labor cost did not change ...some independent garages change final cost which pisses me off. All requested tasks completed with no follow-up necessary. Excellent service work on 2000 Silverado ...back to %100 operating condition. Rate per hour might be expensive, but you get what you pay for ...it was well worth every penny. Customers receive Quality Service at Lannan Chevrolet. I took notice to the way other Cutomers were treated, everyone appeared satisfied. I highly recommend Lannan Chevrolet, they don't play games as some independent auto repair facilities do. Bob Fahey, Lannan Chevrolet Service Manager, is an asset to Lannan. Hopefully Lannan Chevrolet Management takes notice to Bob Fahey's excellent work/Customer Service. Maybe they'll give hmi a big fat Bonus on the dreaded day he retires. What else can I say other than the Folks at Lannan Chevrolet know what they are doing. I've known Lannan Chevrolet all my life. Thanks, John McGah More

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