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Bob Giordano
522 Reviews
522 Reviews
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522 Reviews of Bob Giordano
Verified Customer
July 21, 2023
I have been driving toyota for 30 years. I have been a customer at toyota hackensack for the past 25 years. This past experience has been the worst I have ever received. On saturday I have been a customer at toyota hackensack for the past 25 years. This past experience has been the worst I have ever received. On saturday I took my rav 4 for service and they told me I needed brakes and some work under the hood, I agreed to do them and they were about $980. I went to pick up the vehicle and when I got home I tried to pop the hood and ensure that everything was okay but the hood did not open. I called them 4 times and left them messages they never picked up or got back to me. I was completely ignored by the service rep. On thursday I took my other vehicle for service for oil change and tire rotation. When I picked it up they told me I needed brakes and that they were yellow. I asked to look at the brakes but they told me it was too late and to just go pay at the cashier. I was a bit frustrated with this but decided that if they said it was yellow it could not have been that bad. When I drove my car home my tires were shaking and I was freaking out. I took it to mavis to double check the brakes and they told me I needed a brakes change IMMEDIATELY, and that I was running a dangerous risk with how wasted they were. They showed me the brakes and they were close to finished! I called toyota back because I wanted answers. I spoke to a manager and told her of my poor service and how angry I was with the risk that I was put in. The manager was very unsympathetic to my situation and did not offer any real solutions. I told her was not going to go back again and all she did was offer to delete my name from the database. Seemed like he did not care about the poor customer service that her team provided or about losing a loyal customer. I don't think I will ever return to this toyota again. More
by RDELEON8217
July 17, 2023
Efficient, great customer service, people are courteous and accommodating, right on time with their service and accommodating, right on time with their service More
by Enatividad
Other Employees Tagged: Fred Radulic, Mario Puentes, Tony Munoz, Michael Park, Jay Rim
July 17, 2023
I had to have a key made for my prius. It was extremely expensive but it was programmed within an hour and works well. I wish the price for a new key was more affordable however. It was extremely expensive but it was programmed within an hour and works well. I wish the price for a new key was more affordable however. More
by Helen DeCarlo
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