Bob Havey | Page 4

the best sales person ive every had, very professional i've purchased 4 cars with bob and he has never put me wrong, in my selection, always cheerfull and very helpful and he is very knowledgeable,he goes i've purchased 4 cars with bob and he has never put me wrong, in my selection, always cheerfull and very helpful and he is very knowledgeable,he goes the extra mile to be very helpful he lets me leave my car at the dealership when fly on holiday he takes me to the ap and picks me up when i get back, i would recommend bob to any of my friends, i met other sales people at other dealerships and ive walked away because the get v pushy into u byeing a car but i did'nt find that with bob More

Report | Print

Great Experience I would like to say thanks to Bob Havey and Germain Lexus of Easton for the professional sales and delivery experience they have me on my second new L I would like to say thanks to Bob Havey and Germain Lexus of Easton for the professional sales and delivery experience they have me on my second new Lexus purchase from Bob and their store. It has always been a comfortable place to make a purchase and the knowledge as well as the professionalism of Mr. Havey is always appreciated. More

Report | Print

A wonderful buying experience. My wife and I just bought a Lexus CT200h, from Bob Havey. He was professional, courteous and made the entire process quick and easy. This may be the f My wife and I just bought a Lexus CT200h, from Bob Havey. He was professional, courteous and made the entire process quick and easy. This may be the first time my wife actually enjoyed visiting a dealership and buying a car. This is our first Lexus and it's fantastic car with great gas mileage. The entire team at Germain of Lexus worked diligently to exceed our expectations. Thank you. More

Report | Print

Very Satisfied Customer ddye@superiorpkg.com We are long time Lexus and Bob Havey fans (currently own three-all bought thru Bob Havey). We have worked with Bob for many ye ddye@superiorpkg.com We are long time Lexus and Bob Havey fans (currently own three-all bought thru Bob Havey). We have worked with Bob for many years due to his knowledge, courtesy and professionalism! He has always gone the extra mile to make our experience wonderful. I know Bob just shakes when he sees me come onto the lot at Easton because he has walked me thru the use of the hands free phone no less that five times (he probably trained the new expert I have talked to lately). What has really endeared Karen & I to Bob is on the last purchase for Karen (ES 350) Bob and I worked out a plan to fool Karen into thinking Bob could not find the exact color that Karen wanted but had a used one that he wanted Karen to see! We arrived at Germain and of course the used car had just been sold about an hour before but he had several other colors he asked Karen to look at-so we went out to the "new car prep room" and Karen saw the car she wanted and Bob said is this the right color and Karen said yes it was and Bob said well someone will drive that car home tonight and that person is you! Karen got tears in her eyes and did not believe Bob until she looked at me and I am grinning from one ear to the other ear and shaking my head yes! Of course Bob had told everyone at the dealership what was happening and they were all watching this scenario go down!! Doug & Karen More

Report | Print

Great experience to start off my Lexus relationship Bob was very courteous and knowledgeable about the vehicle that I purchased - something that I've found to be lacking with other dealers I've encounte Bob was very courteous and knowledgeable about the vehicle that I purchased - something that I've found to be lacking with other dealers I've encountered while searching for my next purchase. He was very thoughtful, energetic, and efficient. JB Did a good job explaining my new vehicle. Eric made the financing experience very organized, quick and painless. Overall, this was a great experience and I look forward to more encounters as a member of the Lexus Community. More

Report | Print

exceeding expectations Bob went beyond my expectations when I turned in my Mercedes 3 months before the new cars were released. He provided me with a suitable replacement un Bob went beyond my expectations when I turned in my Mercedes 3 months before the new cars were released. He provided me with a suitable replacement until my custom order arrived. I feel that he really cares about his customers. I would highly recommend him to anyone that is interested in custom care. He is very knowledgeable about the Lexus. I would definitely become a repeat customer. Bryan is definitely my go to man. He satisfies my desires in an automobile. I am very pleased with his advise. More

Report | Print

Buyer beware Have 6 years experience with this dealership. Have been "mislead", deceived, or outright lied to on numerous occasions by people from sales staff up t Have 6 years experience with this dealership. Have been "mislead", deceived, or outright lied to on numerous occasions by people from sales staff up to VP level. Most recent was Bob Havey misquoting the price of an option by over $2000. Suspect it was so I would not want that option since they didn't have any cars with it in stock. Also had salesman and sales manager insist I needed a major repair at 100,000 miles on a possible trade-in. In fact, the part they said I needed to replace did not even exist on the year/model I had. Suspect this was ploy to justify their low ball trade in price. More

Report | Print

After a short amount of time had passed, I was eager to test drive the new Lexus CT200h Premium. After being told that they had none in stock - I suddenly recieved and email that said there were 3 nearby. test drive the new Lexus CT200h Premium. After being told that they had none in stock - I suddenly recieved and email that said there were 3 nearby. I immediately jumped on making sure I got on the one of the sales guy's calendars. Thankfully, Mr. Havey took care of us, despite feeling discouraged at times. Seeing the car, driving it, and Mr. Havey's overall help with everything, I am glad I chose Germain Lexus of Easton! My partner and I are happy now that we walked in when we did and we did business there, rather than at another location. From taking care of us when we first walked in, to staying late to deliver the car when the deal was finally complete, Mr. Havey was there. The following day, on the drive to my parents – I thought about the process of buying a new car and happily satisfied, I am glad that I met Mr. Havey. I love the my new car, my new Hybrid – I love that it is comfortable and most of all, I am glad I get to step things up, saving the planet from harmful emissions and on gas! I emailed Mr. Havey Monday morning, we'd bought the car Friday night, thanking him for all he'd done. I also said, "No one ever wants to sit around waiting for their customers in a store to finish shopping, so we both appreciated you staying over and delivering our new CT!" I also said, "thanks for all you’ve done and all the service I hope you’ll provide in years to come." If it hadn't been for Germain Lexus of Easton and having those cars there, I wouldn't have made a purchase...and I wouldn't have met Mr. Havey! Thank you! More

Report | Print

WOW! Bob Havey - what can I say but THANK YOU! Your approach to car sales is very refreshing! I compliment your "layed back" style and product knowledge that found me a QUALITY used car that will fit a approach to car sales is very refreshing! I compliment your "layed back" style and product knowledge that found me a QUALITY used car that will fit all of my family's need. You know the financial struggles we are going threw and yet you treated us like we were buying a $100,000 car from you. You truly treated us like family. When there was a small stereo issue - you went out of your way to make sure my speaker was replaced. Even though- you sure didn't have to- to the point of allowing me to drive your personal car, not once but TWICE when my car was having the speaker installed! Top notch service, great dealership and the right sales person who made us feel like family! That is why I have already referred someone to you and there are many more to come! Your friend and client for life- and we will be back soon to make the big purchase! THANK YOU BOB!! More

Report | Print

My sales rep, Bob Havey was very helpful to me and my wife. I had a quite need for another car after my previous was totaled by a fire. He got me a good deal on a 2006 Lexus and has been good at after pu wife. I had a quite need for another car after my previous was totaled by a fire. He got me a good deal on a 2006 Lexus and has been good at after purchase help on a battery and tire problem. He would (will) be the first person I contact if in need of after car. In short Mr.Havey is a valuable asset for your company. More

Report | Print