Bob Hurst | Page 10

JOSEPH AND THE OTHER TEAM MEMBERS WERE THE BEST OF THEM ALL THANKS JOSEP H FOR A GREAT DAY keep it going ALL THANKS JOSEP H FOR A GREAT DAY keep it going More

by BAUGHBESSIE Verified Customer Verified Customer

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Took vehicle in for a pre-purchase inspection. Was charged $400 (over $100 more than quoted on the phone) and given no inspection report or detailed listing of work done. When inspection report wa Was charged $400 (over $100 more than quoted on the phone) and given no inspection report or detailed listing of work done. When inspection report was requested, I had to wait approx. 10 minutes to be given a falsified report stating that, among other things, the engine oil and fuel systems in my electric car were filled and in excellent condition. Complete waste of my time and money as I can't rely on anything that I was told about the condition of the car or the systems actually inspected. More

by jaywadkins Verified Customer Verified Customer

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I trust this dealership with my car and pleased with their service. They are very knowledgeable and courteous. their service. They are very knowledgeable and courteous. More

by BARBER_DAVID Verified Customer Verified Customer

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Everyone was friendly and helpful. But the price of an oil change has increased seems like every single time I come. It’s very unfortunate because I have been a customer for over 10 ye But the price of an oil change has increased seems like every single time I come. It’s very unfortunate because I have been a customer for over 10 years. I will not be getting my oil changed here anymore. More

by Shaniece Verified Customer Verified Customer

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Fast check in , really nice associate . Fast in and out. Perfect day . No complains at all . Fast in and out. Perfect day . No complains at all . More

by BRASAKI2014 Verified Customer Verified Customer

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Thank you Buddy Chevrolet for operating in excellence. I dropped my 2019 GMC Sierra Denali off for service. It was making a popping sound from the front end. I left on Monday evening. Kevin reached out I dropped my 2019 GMC Sierra Denali off for service. It was making a popping sound from the front end. I left on Monday evening. Kevin reached out to me on Tuesday,he informed me my issue was,the last shop did an alignment wasn't done professionally. Bob the service Manager got involved.They work it out so I didn't have to have my Vehicle towed to the shop where the work was done. Because of individuals like Kevin and Bob. My situation at hand didn't escalate. Thanks for reaching out to the establishment that did the work to help resolve my concerns. Because of employees going the extra mile for their customers. Made me feel valued as a customer. Because of your willingness and promptness I will be able to make my holiday plans. Thank you so much!! keep operating in excellence! JohnStephens. More

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Unprofessional Behavior in Public Setting During my visit, I witnessed the porter using inappropriate language, specifically the N word, in a public setting. This conduct was highly unprofessional and visit, I witnessed the porter using inappropriate language, specifically the N word, in a public setting. This conduct was highly unprofessional and unacceptable. Vehicle Purchase and Immediate Issues I purchased a car valued at $150,000. Within just four days of ownership, I encountered a significant issue: the battery was dead. Battery Problem at Delivery On the day I took delivery of the vehicle, Mr. Kerr had to use a battery jumper to start the car before I was able to leave. This indicated a potential problem with the battery from the outset. Follow-Up and Lack of Responsibility Four days later, the car failed to start again due to the same battery issue. Upon contacting Mr. Kerr, he instructed me to call GMC and request that they tow the car to the dealership. Mr. Kerr did not accept responsibility for the dead battery. Assignment of Responsibility and Resolution Process Mr. Kerr placed the responsibility for resolving the battery issue on me, sending a text message to communicate this. As a result, I was required to jump-start the car myself and drive 40 miles while concerned that the battery could fail completely during the journey. After repeated requests, a new battery was eventually provided and replaced at my residence, where the vehicle was located. Despite this resolution, I believe the dealership's handling of the situation was inadequate and could have been managed more effectively. Casey Wilson has been great. He has answered all of my phone calls and followed up when he said he would. Casey should get 5 stars on this review, Than you Casey for being a person with integrity. More

by tonylharris Verified Customer Verified Customer

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My service is always quick and the staff is always courtesy. I never have a issue when I come in for service. courtesy. I never have a issue when I come in for service. More

by BGLASS305 Verified Customer Verified Customer

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I told de agent to check something in my car and he did something else. something else. More

by MANUEL5819 Verified Customer Verified Customer

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Keep up the excellent service. Make sure your business is important to all citizens. Respect is important. Make sure your business is important to all citizens. Respect is important. More

by RKING11692 Verified Customer Verified Customer

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